Windows 10: BSOD... issues

Ok. Actually did a minute amount of research (was being sooo lazy) and found a passable stress test program, was able to replicate a BSOD in safe mode. Running HeavyLoad and a whole bunch of Chrome tabs.
Log file attached.

 

Do you also get a crash when only running Chrome or HeavyLoad?
With Chrome, just 1 tab prefered.

 

I have, unfortunately, not been able to replicate a crash with just Chrome or HeavyLoad running. Neither have I been able to replicate a crash with HeavyLoad running and a single chrome tab open. Frustrating.
It's been crashing on and off for the last couple days, of course while I have been trying to actually use it. I had a particularly bad incident after I got home from work today, it BSOD'd initially, tried to automatically restart, and got stuck in a loop where it would start booting, crash, start button, and then crash again. Did this about 7 times until I manually powered the computer off, and tried to restart, after letting it sit for about 30 seconds. It started to boot up, and then proceeded to BSOD. Haven't been able to get it back on yet to get the dump logs, hopefully I'll have more success in the morning.

 

Regarding Chrome and HeavyLoad, it sounds like a memory issue, that the system can't handle a lot of activity in 1 program or a bug in Chrome when a lot of tabs are open.

 

That's what I was initially thinking. It's just odd that it doesn't consistently crash when I use a lot of memory, the error seems to persist between boots, and Memtest passed with no problems.
I attached a screenshot of one of my HeavyLoad sessions. It would load the CPU fine, and then the memory usage would ramp up almost to capacity: and just sit there. Ran fine for about 45 minutes, and then I cut the test because I had to leave the house.
Also, log from my latest looping crash attached.

 

There are many different error codes.
Everything below, some are a lot returning in different error codes, make me believe it is a hard drive, or something overheated on the motherboard.
What is the temp of the CPU when under load?





Diagnostics Test

HDD TEST


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums



Note Do not run SeaTools on an SSD as the results will be invalid.



Run chkdsk
Disk Check - Windows 7 Help Forums



Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Code: FOLLOWUP_NAME: MachineOwner IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 IMAGE_VERSION: 10.0.10240.16590 STACK_COMMAND: .cxr 0xffffd00023776f50 ; kb MODULE_NAME: hardware FAILURE_BUCKET_ID: IP_MISALIGNED BUCKET_ID: IP_MISALIGNED[/quote] Code: IMAGE_VERSION: 10.0.10240.16590 IMAGE_NAME: memory_corruption BUCKET_ID_FUNC_OFFSET: 428[/quote] Code: 4: kd> !errrec ffffe000854c7028 =============================================================================== Common Platform Error Record @ ffffe000854c7028 ------------------------------------------------------------------------------- Record Id : 01d12fb38e7631d1 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 12/6/2015 4:52:44 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffe000854c70a8 Section @ ffffe000854c7180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Data Write Flags : 0x00 Level : 1 CPU Version : 0x0000000000100fa0 Processor ID : 0x0000000000000004 Instr Pointer : 0x0x0000000023d4e09f =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffe000854c70f0 Section @ ffffe000854c7240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000004 CPU Id : a0 0f 10 00 00 08 06 04 - 09 20 80 00 ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffe000854c7240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe000854c7138 Section @ ffffe000854c72c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : DCACHEL1_DWR_ERR (Proc 4 Bank 0) Status : 0xb423200041000145 Address : 0x000000029f094500 Misc. : 0x0000000000000000[/quote] Code: 4: kd> k Child-SP RetAddr Call Site ffffd000`eefb9e88 fffff801`efbd2ea9 nt!KeBugCheckEx ffffd000`eefb9e90 fffff801`efbd16c8 nt!KiBugCheckDispatch+0x69 ffffd000`eefb9fd0 fffff801`efad3668 nt!KiPageFault+0x248 ffffd000`eefba160 fffff801`efe9a279 nt!MmUnmapViewInSystemCache+0x428 ffffd000`eefba480 fffff801`efaab3a2 nt!CcUnmapVacb+0xa9 ffffd000`eefba4c0 fffff801`efab0d7c nt!CcUnmapVacbArray+0x212 ffffd000`eefba530 fffff801`efe9c04c nt!CcGetVirtualAddress+0x45c ffffd000`eefba5e0 fffff801`efaae28e nt!CcMapAndCopyFromCache+0x7c ffffd000`eefba680 fffff801`c55c6917 nt!CcCopyReadEx+0xfe ffffd000`eefba6f0 fffff801`c4d858b5 NTFS!NtfsCopyReadA+0x217 ffffd000`eefba980 fffff801`c4d82f1d FLTMGR!FltpPerformFastIoCall+0x135 ffffd000`eefba9e0 fffff801`c4db32d9 FLTMGR!FltpPassThroughFastIo+0xbd ffffd000`eefbaa40 fffff801`efea8bf8 FLTMGR!FltpFastIoRead+0x159 ffffd000`eefbaae0 fffff801`efbd2b63 nt!NtReadFile+0x418 ffffd000`eefbabd0 00007fff`aecf355a nt!KiSystemServiceCopyEnd+0x13 00000096`3d4cf2d8 00000000`00000000 0x00007fff`aecf355a[/quote]

 

I've disconnected my storage drive while I've been testing, so the SSD is the only drive I have at the moment.
Ran Chkdisk and HDTune, results attached.
Also, ran HeavyLoad, grabbed temp results with HWMonitor. Maxing out at 99 degrees Celsius. Screenshot and text log attached.

 

Sorry, forgot the benchmark/health report. Attached below.

 

99C is too hot, this could mean overheating.
Before we say anything too soon about it, I'd like to know what the temps are when under load but not by any stress program.

Please fill in your cooling system in your system specs, it is currently very important for the troubleshooting.

 

So.... slightly sheepish.
First screenshot is temps during me playing a game, second screenshot is the same game after a very thorough dusting. I didn't see it initially, but the CPU cooler had a fair sized clot of dust inside the radiator, which I found when I took the fan off. Obviously, that would not help cooling at all. I'll do some more testing, but at least for the couple minutes that I've been running it, I haven't been able to make it crash.

 

Actually, removing dust may improve the airflow what brings down the temps *Smile

 

Yeah, that's what I thought- I'm just kicking myself because it was something so simple.
It's appears to be running fine, I'm comfortable marking this closed, if you don't mind. Thanks for your help!

 

I don't mind it *Smile
But I suggest to mark this solved when you haven't had a bluescreen for a few days, just to make sure it is gone.