Windows 10: BSoD keeps occuring nearly every day on my ASUS TUF Gaming FX505, is it defective?

Hello,


I am posting this question because my laptop, that my mum yes, it was my 14th Birthday present from Amazon, keeps giving a BSoD Blue Screen of Death.


I do get a lot of issues with Minecraft 1.15.2 the latest version; like freezing, crashing, lag etc.


Is the laptop my mum bought me is defective? Unfortunately, because it is 1 month+ old, it cannot get refunded.


I have proof with the .dmp files and .nfo here: https://1drv.ms/u/s!Aiu7bykMxu0Gh2429QruhQVf6z-4?e=kr6HOb


I hope you may be able to respond as soon as possible, thanks!


-Leon

:)

 

Asus tuf gaming battery surface

Yes I know that way but it should be on there as well. My laptop is asus tuf gaming fx505dy bq009t.

 

Drivers not working - TUF GAMING FX504GD_FX80GD

Hey guys,

I just bought my ASUS TUF GAMING FX504GD yesterday and i've got several issues at the moment.

My touchpad does not work what so ever, except while in BIOS.. Drivers either won't install or don't work.

Also i'm pretty sure drivers for my graphics aren't working..

I'm running Win 10 64-bit

TUF GAMING FX504GD_FX80GD

The drivers i downloaded all come from this link: ASUS TUF Gaming FX504 Driver & Tools | Laptops | ASUS Global

Please advise

 

BSOD: 0x00000124 Occurs when gaming.


I have attached the zip file as per the BSOD posting Instructions.

Error as it occurs and steps taken:

• Can leave PC idle and it will not BSOD
• Can do general browsing/surfing/video viewing w/o issue
• Have performed Prime95 CPU stress test(ran for over an hour w/o issue)
• Have used "Real Temp" to verify that no cores are getting overheated. (Stays between 30-45 degrees Celsius even while gaming)
• So far the issue has only occurred when Playing games on my pc. (Games of Note include Binding of Isaac and Nuclear Throne)
• BlueScreenViewer by Nirsoft has identified the faulty driver as "Hal.dll" caused by address" hal.dll+35f1f"(this address has occurred in each BSOD.

This is a brand new PC with a fresh install of Windows 10 Home Edition x64(not an upgrade).

Have installed all up to date drivers for Chipset, Audio, and Graphics card from their respective manufacturers.

Any help in solving this issue would be appreciated.




EDIT: UPDATE:BSOD occurred an additional time. Same information from what I can gather via BluescreenViewer. Based on what little information was available online; I performed a RAM test (was shorter than I would like for 16GB worth, but it completed successfully). I then booted into BIOS and found that some voltage and other settings were manually adjusted (I didn't set this). Only thing I can figure is some of the base ASUS software I installed with the drivers changed some settings.

I have since uninstalled all unnecessary ASUS Software and changed BIOS Settings back to "Optimized Defaults". This put almost all voltage value to "Auto".

I will keep this post alive, but if I don't BSOD again by Monday I will consider it solved.

Thanks again for any help you are able to provide.