Windows 10: BSOD Kernel Mode Heap Corruption - Help reading minidump

Hi,


I have a W10 PC with Home Versoin 1903. I have been having problems with BSOD Kernel Mode Heap Corruption. It seems to be farily random but most usually happens when first starting the PC. I was trying to fix it and had seen that it may be possible to work out the cause by analysing a minidump file. However, there were no minidump files produced.


I have updated my Video Driver and it has improved a bit (crashes less often) and has now started producing minidump files.


Can anyone help analyse the minidump files here to work out what is causing the issue so I may be able to fix it?


dump file generated - 2 different crashes:

https://1drv.ms/u/s!AhdXIBgXizdjhKIhT91lp2UmBYdjcQ?e=jfbTcH


https://1drv.ms/u/s!AhdXIBgXizdjhKItIqwunT1g2VnAhQ?e=j4EnTG


Photo of the error:

https://1drv.ms/u/s!AhdXIBgXizdjhKIiwexMp-1CYyVuyw?e=5xrSPt


thanks for any help,

Trevor

:)

 

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Hi,

The process that is crashing in all but one of the minidump files is the CCUpdate.exe :

Owning Process ffff9908691b7080 Image: CCUpdate.exe

If the CCUpdate.exe is a CCleaner process on your computer there may be a conflict between the CCleaner update process and Malwarebytes.

If the issue persists try temporarily uninstalling CCleaner.

The root of the issue may be Malwarebyets however as suggested in the following topic with a similar error:

https://answers.microsoft.com/en-us/windows/for...