Windows 10: BSOD Kmode Exception Not Handled, Critical Process Died (ntkrnlmp)

Hey everyone,

I've got a fairly fresh install of Windows 10 Pro that is giving me some trouble, on a Lenovo Thinkpad W540. I've been getting BSOD crashes that I have been so far unable to resolve. Lately they seem to be happening when the machine is idle and I'm not watching it, and have been becoming more frequent since a windows update the other day. I was getting Kmode Exception Not Handled (1E) at first, and after running the driver verifier, it was finding that IntelPCC.sys was misbehaving.

I uninstalled that driver (although not completely -- I found it had reinstalled this morning), and found my machine with a Critical Process Died (EF) BSOD when I got to work this morning. As far as I can tell from the logs, they say it's likely caused by ntkrnlmp.exe.

I began running into BSODs when I installed the Lenovo System Update application, and it would BSOD when I started trying to install updates and drivers. I've run Prime95 overnight a few times since then, and have been getting rounding errors after 8 or 9 hours on 1 or 2 out of 8 threads on stock clocks, although a few runs of 10+ Intel Burn Tests have yielded accurate results on extreme.

At this point, I'm really not sure if I'm dealing with a memory issue, or a driver issue, or some other hardware failure. I have uploaded my logs in the hopes that someone here can provide some insight into what might be happening.

Thanks!

:)

 

Windows 10 BSOD Help

Hello, I keep getting multiple BSODs when playing games on my computer. Sometimes, the computer just turns off suddenly.

Some errors include: critical process died, KMODE EXCEPTION NOT HANDLED, Page Fault in Non Paged Area

Here is the DMP files, msfinfo32 and CBS log.

BSOD items 9-9-2016

 

BSOD

I have had the BSOD cycling through with multiple stop codes:

system thread exceptio not handled

critical process died

bad pool header

bad system config info

system service exception

memory management

kernel security check failure

Kmode exception not handled

My laptop has continued to cycle through "diagnosing problem, "automatic repair" and multiple reboots. Is there anything I can do to access my desktop?fix this? It will not access the desk top at all.

Would appreciate any assistance.

 

Hi sudpuzzer,

Welcome to the 10forums *Smile

How old is your thinkpad?

 

I just came to be using it recently, but it was purchased the end of January, 2014.

 

It is clear for me that there is a hardware problem

I don't assume there is any warranty?

 

We do have warranty remaining. I talked to our local Lenovo reseller where it was purchased, and they told me that all they would do is run the Lenovo diagnostic application on the laptop, which I have done already. The Lenovo CPU diagnostic doesn't indicate any problems, so they wouldn't be able to do anything. They suggested I go directly to Lenovo themselves for a warranty claim. I was hoping to avoid that if it was possible to fix myself.

 

A CPU replacement isn't something that should be done by yourself when warranty is still available, because it will void the warranty. A manufacturer sometimes doesn't even allow opening a laptop to replace a HDD, add a SSD or replace the memory without voiding warranty.

 

Agreed. I had another BSOD over noon hour while I was away from the machine, IRQL_NOT_LESS_OR_EQUAL 0xA. I have attached the logs.

So, is it your opinion that these crashes are caused by hardware faults?

I appreciate your time very much.

 

Prime95 is a very good stress test, if it has found errors it is safe to call it a hardware problem.