Windows 10: BSOD mainly when playing HOTS

Hello I'm trying to help my brother with his Windows 10 computer, a few weeks ago it started having issues with the BSOD. It's not constant or even daily but frequent enough to cause concern.

It seems to happen the most when he's playing the online game Heros of the storm but it has also seems to have happened when he wasn't even on it, ie he went to wake it up and discovered it had rebooted its self at some point.

I've downloaded WhoCrashed and I've been looking at the errors in the Reliability Monitor and there's a clear point where it suddenly starts having errors on a nearly daily basis, what I'm trying to figure out is why.

Up until now it's run absolutely perfectly, it still runs smoothly the mass majority of the time but the BSOD are very frustrating for everyone involved.

I've followed the instructions to attach the dumpfiles so hopefully someone can help me shed some light over whats happening here.

:)

 

Bluescreen mainly when playing games

Hello,

since today I have Problems with my Laptop, specs are:

MSI Apache GE62 2QF

I7- 4720HQ 2,6 GhZ

8 GB Ram

1GB HDD

Geforce 970 M

My Problem is that i geht a Bluescreen especially when I play games, exactly at the Moment when i enter the game. For Example a game runs normal when I start it in the menu of the game, but after i launch the game actually the system crashes and i get the
bluescreen..

It also happened after joining a Teamspeak channel, but launching the application caused no problems.

Since now i only had bluescreens when running Games or joining a teamspeak channel..

021418-38281-01.dmp 14.02.2018 21:55:52 UNEXPECTED_KERNEL_MODE_TRAP
0x0000007f 00000000`00000009 00000000`80050033
00000000`00170678 00007ff7`00447307 ntoskrnl.exe
ntoskrnl.exe+1756e0 NT Kernel & System Microsoft® Windows® Operating System
Microsoft Corporation 10.0.16299.192 (WinBuild.160101.0800)
x64 ntoskrnl.exe+1756e0 C:\WINDOWS\Minidump\021418-38281-01.dmp
8 15 16299 836.060 14.02.2018 22:04:22

Here is a link to the dump files.

Dump

I've looked up a few "solutions" but they didn't really worked..

Installed Windows new

Refreshed/Installed all drivers new

I Hope someone can help me..

 

Bluescreen mainly when playing games

We are unable to access third-party sites and download on our end. Since you are experiencing multiple concerns,
create a new local user profile to replicate if it will occur on a newly created account. Also,
we recommend that you post this to our TechNet Forums for
more means of assistance. We'll wait for your update.

 

Hi,

your seagate harddisk is failing. You should backup your data and perform tests on your hard disk.

Every dumps shows failing disk:

Code: 0x00000154: UNEXPECTED_STORE_EXCEPTION (19.07.2017 08:11:45) [Windows 10] CAUSED BY: hardware_disk PROCESS: MemCompression[/quote] Code: 0x00000154: UNEXPECTED_STORE_EXCEPTION (19.07.2017 01:23:43) [Windows 10] CAUSED BY: hardware_disk PROCESS: MemCompression[/quote] Code: 2017-07-02 00:17:54 Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 2017-07-02 00:17:54 Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 2017-07-02 00:17:54 Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 2017-07-02 00:17:54 Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 2017-07-02 00:17:54 Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation.[/quote]
Please make a backup!:

1. Back Up ALL your data on an external device
2. Create System Image Backup with Macrium Reflect







Diagnostic Test

HDD TESTS


Run HDTune to check health and scan for errors.







Note It may take some time, but look for signs of any errors or failure.

You can also run a disk or health check using chkdsk. Refer to the tutorial for details of how to do this.

Take Screenshots of it and post it here.

 

Hi there, thank you so much for your reply! I spent the day preparing to back up the system, I got an external all ready to go and started the back up.

It went for about 2 1/2 maybe 3hrs, it was just over half way done when the computer suddenly got the BSOD and rebooted.

I'm not 100% sure what to do now but I'll start again tomorrow *Smile

 

most important thing is to backup your private data.

If system image doesnt work, its because the hard disk is at the point of no return. Then you have to install windows on an new HDD/SSD.

 

It was working nicely for hours before it suddenly blue screened again :/

 

U can try that 2-3 times, if this doesnt work your HDD is too defective and you have to reinstall Windows again on a new disk. Im sorry for you!

 

If u have a laptop or another pc nearby , u could try using a lan cable to transfer the data , because as soon as the pc crashes it will say error , try again? so u wait till u press that untill the broken pc is booted again and then try n resume it

 

I'll order a new hard drive today and in the mean time try backing up again *Smile I was using the built in Windows tool last time so maybe this time I'll try that program you recommended *Smile

 

So quick question, is there a way to figure out what kind of drive I need without having to open the thing up?

 

I looked in device manager and it says it's a ATA ST31000524AS SCSI Disk Device

i just want to make sure I order something that's actually going to be compatible 0.0

 

SSD is recommended. HDDs for OS Drive has worn out.

 

This link may be useful as you can install the Micron software to see its findings and suggested hardware:
Welcome to the Crucial US Online Store | Free Delivery
Then you can shop on other websites for what is of interest.
As BSODHunter suggested go with the SSD for the drive on the computer and if you need additional storage space use the cloud or an external HD.
Another option to move your files is a hard drive enclosure. They are inexpensive and give you the option to move the files at your own pace.

 

Hey good news! The backup worked the second time around! *Smile