Windows 10: BSOD - MemoryManagement - ntoskrnl.exe+ 14a6f0

This BSOD happened as I just started typing into Firefox, not that I think that is related but you never know.

I am having problems with the Samsung phone USB drivers crashing even though I have the latest drivers I believe. That is WUDFHost.exe which is crashing with Exception code: 0xc0000005.

Please can someone suggest where I should begin looking?

Thanks
Rob.

:)

 

As of lately I've had a few BSOD's with a fairly new Laptop, purchased in December 2016 - Asus GL702VM.

Blue screen view says BSOD was caused by ntoskrnl.exe and the address is ntoskrn.exe+14a6f0

Link to minidump files below

Minidumps.rar

***Post moved by the moderator to the appropriate forum category.***

 

ntoskrnl.exe blue screen in windows 10

I'm using a new Lenovo with windows 10, RAM 4 GB, Intel core i5-5200 CPU @ 2.20 GHz 2.20 GHz , x64bit. The blue screen appears when I'm using Utorrent( a version for x32bit, because it doesn't exist another for x64bit)

This is the last dump file:

011017-27484-01.dmp 10/01/2017 19:32:22 PAGE_FAULT_IN_NONPAGED_AREA
0x00000050 ffffc380`006f56d8 00000000`00000000
fffff801`cd2278f2 00000000`00000002 ntoskrnl.exe
ntoskrnl.exe+14a6f0 NT Kernel & System Microsoft® Windows® Operating System
Microsoft Corporation 10.0.14393.576 (rs1_release_inmarket.161208-2252)
x64 ntoskrnl.exe+14a6f0 C:\WINDOWS\Minidump\011017-27484-01.dmp
4 15 14393 277.189 10/01/2017 19:33:13

How can I solve the problem?

 

BSOD indicates memory_corruption. Could be ram, could be driver.

I noticed your BIOS is downlevel, there is a newer 5e version on the manufacturers web site:

You have the F3 01/08/2014 version, F5e 2015/05/07 is available. Download and update BIOS, see if it helps.

GA-F2A78M-D3H

There are updated drivers for your AMD Radeon(TM) R5 Graphics chipset. Give them a try:


Radeon Software Crimson Edition ReLive Graphics Driver Installer for Windows 10 64-Bit

Features

Name File Size Revision Number Release Date Download Link Radeon Software 496 MB Crimson ReLive Edition 16.12.2 1/9/2017 *Download AMD Minimal Setup 54 MB Crimson ReLive Edition 16.12.2 1/9/2017 *Download Description:
​​A Web-based installer that automatically downloads and installs the minimum required AMD driver components for your system. An Internet connection is required.​

 

I ran a MEMTEST86+ last night. Run for over sixteen hours, 9 and a third passes without a single error. So we can say RAM is probably alright.

Thanks very much for the heads up regarding the graphics drivers. I thought my system did automatic updates for that sort of stuff. A more up to date bios wouldn't be a bad thing given how long it took me last night to figure out how to boot from a CD again.

Rob.

 

The last dumpfiles is
Code: BugCheck 1A, {41792, ffff82800006d0b8, 500000000000, 0} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : memory_corruption Followup: memory_corruption --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* MEMORY_MANAGEMENT (1a) # Any other values for parameter 1 must be individually examined. Arguments: Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of the PTE. Parameters 3/4 contain the low/high parts of the PTE. Arg2: ffff82800006d0b8 Arg3: 0000500000000000 Arg4: 0000000000000000[/quote] Start with update your drivers from your supportpage.
amd_sata Tue Sep 23 09:06:57 2014 (54211C11)
amd_xata Tue Sep 23 09:06:59 2014
part of AMD chipset.
Realtek LAN and audio

Also update:
fltsrv Mon May 13 11:40:09 2013
Driver Description: Acronis Storage Filter Management Driver
Driver Update Site: Support: Customer Service & Support - Acronis
Download: Customer Service & Support - Acronis

AppleCharger Mon Oct 28 02:59:21 2013
Driver Description: GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013)
Driver Update Site: Removal may be necessary. Updates can be found here - GIGABYTE - Support

Your Kaspersky software has some drivers from 2015. (see if there are any upgrades or updates.

Logitech webcamera has drivers from 2012

XtuAcpiDriver Thu Feb 26 13:51:57 2015
Driver Description: Intel extreme tuning BIOS interface driver
Driver Update Site: Drivers & Software

Also you have 1866 mhz memory running at 1333 mhz.
Do the modules run with the right specifications (voltages etc.)

 

I will look into these.

Acronis is an old free copy, I have looked at their site and there are no new drivers for this version.

Yes I want to get rid of this. Big mistake plugging in a Apple on a Microsoft machine.

I am running version 2017 of Kaspersky.

Drivers may be old but I have not used the webcam for quite a while.

I am about to flash the bios with the latest version.

Always see this. In the bios you see it running at 1866 it is just windows reporting only 1333. Maybe windows can't read the extreme memory profile properly.

 

I downloaded the latest drivers from Gigabyte and there is nothing to update. I have the latest even if they are dated 2014. I could be wrong.

I am going to upgrade the BIOS next.

 

You could try to install the AMD chipset driver from Windows Ten forum see under sticky thread Drivers and Hardware - Windows 10 Forums

 

My system was already 16.12.2 but I followed your link and installed 16.12.1. I am not sure all went well because there are quite a few errors in the eventlog.

This one looks worrying:
Activation context generation failed for "C:\Program Files\AMD\CIM\Bin64\SetACL64.exe". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",vers ion="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

I am not sure whether it matters or not. My system is running OK as far as I can tell.