Windows 10: BSOD multiple times a day, HIDclass.sys SYSTEM_THREAD_EXCEPTION_NOT_HA

Discus and support BSOD multiple times a day, HIDclass.sys SYSTEM_THREAD_EXCEPTION_NOT_HA in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi all, getting a BSOD 3x this evening already, and 3x last night too! It seems to be happening when I use my Steamlink to play games on my TV from my... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by p1r473, Dec 6, 2016.

  1. p1r473 Win User

    BSOD multiple times a day, HIDclass.sys SYSTEM_THREAD_EXCEPTION_NOT_HA


    Hi all, getting a BSOD 3x this evening already, and 3x last night too!
    It seems to be happening when I use my Steamlink to play games on my TV from my computer. I am using something called VirtualHere which is forwarding my USB from my Steamlink to my PC.

    Any help welcome!

    Edit: it happened again. Here is the log with both dumps.
    Attachment 112679

    :)
     
    p1r473, Dec 6, 2016
    #1
  2. Massi8 Win User

    BSOD Kernel_Security_Check_Error multiple times a day

    Gerry, thank you for your help.

    Here is the link with the files requested:

    https://1drv.ms/f/s!AjFeXjP7qXyyhTPEGRga6feQE3OQ

    Unfortunately the System Information output is in Italian (I changed the system language to English but msinfo32 doesn't seem to change). It shouldn't be too difficult to understand anyway, as the majority of terms are still in English.

    Let me know if you need more.

    Thanks,

    Max
     
    Massi8, Dec 6, 2016
    #2
  3. BSOD Kernel_Security_Check_Error multiple times a day

    Please upload no more than three copies
    of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here.




    Dump files are usually found at c:\windows\minidump. You may need to change your settings in Windows to be able to see the files. To show hidden files select the keyboard shortcut
    Win+S, type File Explorer Options in the Search box and click Folder Options in the drop down menu. Select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and
    "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.



    What is your computer make and model? If not a branded computer what is your motherboard make and model?



    Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please, HTML files are less easy
    to work with.

    DriverView: Loaded Windows Drivers List



    Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut
    Win+R, type msinfo32 and press the ENTER
    key. Select File, Export and give the file a name noting where it is located.
    Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information
    is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.



    For help with OneDrive see paragraph 9.3:

    gerrys template
     
    Gerry C J Cornell, Dec 6, 2016
    #3
  4. lifetec Win User

    BSOD multiple times a day, HIDclass.sys SYSTEM_THREAD_EXCEPTION_NOT_HA

    The 3 dumpfiles are all:
    Code: BugCheck 1000007E, {ffffffffc0000005, fffff800f4297f62, ffff8a80bc1d61d8, ffff8a80bc1d5a00} Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpFdoReleasePoFxPowerReferenceWithTag+110 )[/quote] HID= Human Interface Devices

    So you could be right that it is related to your Steamlink/ Virtual Here observation.
    When i looked about Virtual Here on Steam, the user reviews are not really positive, are you using the latest version of it.
    I believe Virtual Here uses your network, are your network drivers up to date.

    Did you first try other programs tu use your steamlink on TV.
    If yes, did you uninstall it, they could interfere

    Also your system has many older programs/drivers predating windows 10. Look into this.
     
    lifetec, Dec 6, 2016
    #4
  5. p1r473 Win User
    p1r473, Dec 9, 2016
    #5
  6. lifetec Win User
    The last dumpfiles is
    Code: BugCheck A, {40, 2, 1, fffff802b7bd56bd} *** WARNING: Unable to verify timestamp for ekbdflt.sys *** ERROR: Module load completed but symbols could not be loaded for ekbdflt.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : memory_corruption STACK_TEXT: ffffaa00`aec1b478 fffff802`b7b57629 : 00000000`0000000a 00000000`00000040 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx ffffaa00`aec1b480 fffff802`b7b55c07 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffaa00`aec1b5c0 fffff802`b7bd56bd : fffff802`b7dbf280 00000000`00000000 00000000`00000000 fffff802`b7a64d1d : nt!KiPageFault+0x247 ffffaa00`aec1b750 fffff802`b7a75b69 : 00000000`00000000 ffffce8f`b1cb2040 ffffce8f`b16127e0 000000fd`2cf2b137 : nt!KiAcquireSpinLockInstrumented+0x55 ffffaa00`aec1b7a0 fffff802`0b3b71bf : ffffce8f`b1cb2040 00000000`00000000 ffffce8f`b0e1e010 fffff802`b7b8b110 : nt!KeAcquireSpinLockRaiseToDpc+0x39 ffffaa00`aec1b7d0 fffff802`b7a2a992 : ffffce8f`b1183010 00000000`00000000 ffffce8f`b0e1e000 fffff802`0b3b7150 : HIDCLASS!HidpCancelReadIrp+0x6f ffffaa00`aec1b820 fffff802`0a10afbd : ffffce8f`b1cb2100 ffffce8f`a37481b0 ffffce8f`b0e1e010 ffffce8f`00000000 : nt!IoCancelIrp+0x6e ffffaa00`aec1b860 fffff802`0a112085 : ffffffff`ffb3b4c0 ffffce8f`a37481b0 ffffaa00`aec1b929 ffffce8f`b1704590 : kbdhid!KbdHid_PnP+0x16d ffffaa00`aec1b8d0 ffffffff`ffb3b4c0 : ffffce8f`a37481b0 ffffaa00`aec1b929 ffffce8f`b1704590 00000000`00000000 : ekbdflt+0x2085[/quote] The ekbdfilt.sys seems to part of your ESET suite.
    I found this on the web https://www.technibble.com/forums/th...rs-dead.45846/
    Do not know if this is the same problem as you have.

    it could also be that the install of Eset somehow is/got corrupted. Did you use the Eset Removal Tool to un install it.
    Or test if your system without eset has not this kind of problems
     
    lifetec, Dec 9, 2016
    #6
  7. p1r473 Win User
    Thanks for your help. I posted over at ESET to see what they have to say. I will keep this post up to date with any new revelations just in case.
    BTW, your output looks a little different than mine. Are you also using WinDbg?
     
    p1r473, Apr 5, 2018
    #7
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BSOD multiple times a day, HIDclass.sys SYSTEM_THREAD_EXCEPTION_NOT_HA

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