Windows 10: BSOD need assistance with Windb and dmp file

I am able to find smss.exe as a possible cause but I was hoping someone can help me dig a bit deeper.

The minidump file is located here. https://easyupload.io/0iuk73

:)

 

BSOD with DMP files and MSInfo

I have used the verifier app and collect the dmp files along with the MSInfo32.

I been receiving the BSOD for a bit and I had the motherboard replace at the Company's helpdesk requested it. I knew that was not the issue. I know is a driver issue but don't know how to fix it and what is exactly causing the issue. I believe is the Cisco
VPN software that is causing it.

When the BSOD happened under the verifier app the

DRIVER_VERIFIED_DETECTED_VIOLATION (xxxxx.sys) The xxxx.sys is the name of the driver that caused the crash.
If it is listed please note it and tell us what it is.

the xxxx.sys was something like vpnxxx64.sys I believe..can't remember it exactly.

here is the link to OneDrive to see the DMP files and the MSInfo32 files.

022417-11640-01.zip

 

BSOD with DMP files and MSInfo

Hi,

For us to effectively assist you, kindly provide us the information below:

• Have you made any changes prior to this issue?
• Are you trying to re-install Windows 10 or any of your programs when this happened?

Meanwhile, kindly check the post of SpiritX MS MVP from July 24, 2016, through this

link to see the steps that can possible assist you on this issue.

Let us know how it goes.

Regards.

 

BSOD, DMP files

The link to the DMP files of my BSOD.

Can someone help me ?

Thanks in regards.

Gedeeld items 20-12-2015