Windows 10: BSOD, now can't boot

I upgraded my Mum's Win 8.1 PC to Windows 10 and she reported she started having BSOD, which she'd never had before.

Having read reports of old drivers causing problems, I guess this might be her problem so I told her to unplug her USB soundcard, which is the only add on component I think. That didn't solve it, so I pointed her to this page http://www.thewindowsclub.com/kernel...ailure-windows and told her to try step 3, running Driver Verifier Manager, which says to select the "unsigned drivers" option but for some reason she decided to select the "all drivers installed" option!

After rebooting she got another BSOD and now the PC doesn't boot at all apparently. I haven't actually witnessed any of this myself but I'm planning to go over there tomorrow to try and fix it, so any suggestions for things to try would be very helpful. If it comes to it I'll try a clean install of Windows 10 but I hope that won't be necessary. She doesn't have much software installed, Thunderbird, Chrome and a few other things like a Family Tree maker, so it won't take too long to reinstall that but there's all the configuration of Windows that takes the time.

:)

 

system_thread_exception_not_handled (edevmon.sys) and system_service_exception(edevmon.sys) on asus laptop. doesnt boot on windows

I can't boot to windows. i'm always stuck up on BSOD and it keeps on restarting when it gets to BSOD and I can't boot to any recovery..

 

[Resolved-Asus replaced physical RAM] Multiple BSODs on newly purchased Windows 10 Signature Edition Asus Zenbook UX305

Thanks for your reply.

I'm now running my machine in Clean Boot environment.

As I was experiencing random BSODs, I can't really reproduce this issue anyhow.

Do I need to continue using my laptop in clean boot setup till BSOD appears again ?

 

Just a quick update. She says she "completed all options in Driver Verifier and they all checked OK" and she also did the Memory Diagnostic Tool which was OK too.

Apparently she managed to get it to boot as she says it "seems stable in Safe Mode" but that "running a check" (not sure what that means) produced 'Service Registration corrupted" which it automatically fixed.

 

Well having had a chance to look at it myself I found it wouldn't boot normally and the BSOD said something like "Driver verifier violation". So I booted in Safe Mode and in Driver Verifier selected "Delete Existing Settings" as it was obviously still running with the "all drivers installed" option that was last selected and this was stopping it booting.

I also disabled the drivers for the onboard ViA audio, as that doesn't work properly anyway, hence why I bought the USB soundcard, and the onboard IDE which isn't being used (the only drive in the machine is the SATA SSD) and the ViA USB PCI card, which also isn't needed. Then, whilst I was deleting the Windows.old folder, the PC locked up with some strange streaks of colour on part of the desktop.

I then removed the ViA USB PCI card, rebooted and uninstalled the drivers for it and uninstalled AMD Catalyst completely (it still leaves the 8.970.100.9001 driver for the onboard HD4200), updated the Comodo Firewall and rebooted. I then found the AMD External Events Utility service was still installed, so set that to Disabled along with Windows Firewall.

If it still crashes I might have to do a fresh install, unless someone has any other suggestions.

 

Hi doveman,

Apologies for the huge delay, I've been very busy past few days.

If your system crashes again, please upload a new zip in your next post *Smile

 

Hi axe0

No worries, I've been rather busy myself.

My Mum said it was "fine" yesterday, that it only BSOD once but it was OK after she rebooted! That's not really "fine" though, so I'll grab the zip when I get a chance.

 

Sorry it's been a while, I haven't been able to get to my parent's until today and they didn't report any problems until I got here, when they told me the PC is "completely dead" now!

It seems that somehow the BIOS settings got corrupted. I think the battery is fine as the time and date are still correct but the CPU fan speed monitoring had been enabled, which was causing a POST error as the fan that's installed doesn't report it's RPM. Also the onboard graphics was set to use "Above 4G" when there's only 4GB of RAM installed, so after POSTing it was getting stuck in a loop and never getting as far as booting.

Anyway, after sorting the BIOS settings out, when Windows tried to boot it ended with a BSOD "Inaccessible Boot Device". I ran the repair, which was unable to fix anything and then booted in Safe Mode and rebooted in Normal Mode OK after that, at which point I tried to create the logs but it doesn't create a ZIP file on the desktop, even if I run the program as Admin, so I'm a bit stuck.

 

Do you see a new folder on the desktop when running DM Log Collector? If you do, zip the folder when the DM Log Collector says that everything is finished and upload the zip.


Warning Don't close the DM Log Collector before the folder is zipped, if you do the folder will be deleted!

 

OK, I found the problem.

The Desktop folder which contains the icons on the Desktop and which is reached via Explorer->Desktop and Explorer->This PC->Desktop is at D:\Data\Desktop, whereas the Log Collector is creating its files in C:\Users\x\Desktop.

I've attached the zip file now.

 

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum Rules is meant for everything regarding piracy

• Discussing it,
• Asking for guidance,
• Asking for a crack,
• The use of it,
• Etc.

 

I wasn't aware she had any such stuff on her system but I've had a look and removed anything I could find which might have been dodgy.

 

It looks like there is still some present, please remove all illegal activated programs!

 

OK, I checked again and think I found what you were alluding to. Not sure what was going on there as I'm sure my Dad said he'd bought a proper key for my Mum for that but I've uninstalled it anyway.

 

Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc /scannow" (without quotes) and press enter
• When it is finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of SFC and post it.







Diagnostics Test

HDD TEST
*Arrow Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums