Windows 10: BSOD ntkrnlmp.exe

[COLOR=rgba17, 17, 17, 1]Computer name: ADMINRG-6U7652G[/COLOR]

[COLOR=rgba17, 17, 17, 1]Windows version: Windows 10, 10.0, version 2004, build: 19041
Windows dir: C:\WINDOWS
Hardware: Gigabyte Technology Co., Ltd., Z77X-D3H
CPU: GenuineIntel IntelR CoreTM i5-3570K CPU @ 3.40GHz 8664, level: 6
4 logical processors, active mask: 15
RAM: 8474140672 bytes 7.9GB[/COLOR]


Hi,

I never had BSOD or any problems until I updated my Windows 10.

Here is the latest minidump


https://drive.google.com/file/d/17m0psc-th3n_3u9Hc0YCiG5aObfiM-EE/view?usp=sharing


I find if very hard to believe it is hardware when it has been fine for years then crashes immediately after Windows update.

What have I done?


- sfc/scannow

- disabled all non microsoft services in msconfig

- Windows Memory Diagnostics


Any help appreciated.

Josh.



[COLOR=rgba30, 30, 30, 1]Microsoft R Windows Debugger Version 10.0.21306.1007 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\Joshua\Desktop\minidump\041921-6765-01.dmp]Mini Kernel Dump File: Only registers and stack trace are availableSymbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP 4 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalMachine Name:Kernel base = 0xfffff803`56200000 PsLoadedModuleList = 0xfffff803`56e2a3d0Debug session time: Mon Apr 19 10:54:12.018 2021 UTC + 10:00System Uptime: 0 days 21:30:26.686Loading Kernel Symbols..Press ctrl-c cdb, kd, ntsd or ctrl-break windbg to abort symbol loads that take too long.Run !sym noisy before .reload to track down problems loading symbols.....................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list.............For analysis of this file, run [/COLOR][COLOR=rgba0, 0, 255, 1]!analyze -v[/COLOR][COLOR=rgba30, 30, 30, 1]nt!KeBugCheckEx:fffff803`565f5e40 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffe40e`fbc27700=00000000000001540: kd> !analyze******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************UNEXPECTED_STORE_EXCEPTION 154The store component caught an unexpected exception.Arguments:Arg1: ffffac8dc8fa8000, Pointer to the store context or data managerArg2: ffffe40efbc277b0, Exception informationArg3: 0000000000000002, ReservedArg4: 0000000000000000, ReservedDebugging Details:------------------BUGCHECK_CODE: 154BUGCHECK_P1: ffffac8dc8fa8000BUGCHECK_P2: ffffe40efbc277b0BUGCHECK_P3: 2BUGCHECK_P4: 0PROCESS_NAME: MemCompressionERROR_CODE: NTSTATUS 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.SYMBOL_NAME: nt!RtlDecompressBufferXpressLz+50MODULE_NAME: [/COLOR][COLOR=rgba0, 0, 255, 1]nt[/COLOR][COLOR=rgba30, 30, 30, 1]IMAGE_NAME: ntkrnlmp.exeFAILURE_BUCKET_ID: 0x154_c0000006_c0000483_nt!RtlDecompressBufferXpressLzFAILURE_ID_HASH: {b1364ad4-c79e-08f8-b13a-5597db174610}Followup: MachineOwner---------[/COLOR]



[COLOR=rgba30, 30, 30, 1]FROM APP WHO CRASHED[/COLOR]


[COLOR=rgba17, 17, 17, 1]On Mon 19/04/2021 10:54:12 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\041921-6765-01.dmp
This was probably caused by the following module: [COLOR=rgba17, 17, 17, 1]ntoskrnl.exe[/COLOR] nt+0x3F5E40
Bugcheck code: 0x154 0xFFFFAC8DC8FA8000, 0xFFFFE40EFBC277B0, 0x2, 0x0
Error: [COLOR=rgba17, 17, 17, 1]UNEXPECTED_STORE_EXCEPTION[/COLOR]
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: [COLOR=rgba17, 17, 17, 1]Microsoft® Windows® Operating System[/COLOR]
company: [COLOR=rgba17, 17, 17, 1]Microsoft Corporation[/COLOR]
description: NT Kernel & System
Bug check description: This indicates that the store component caught an unexpected exception.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. [/COLOR]

:)

 

BSOD UNEXPECTED_KERNEL_MODE_TRAP

Hi, OttOiToto

The problem is caused by (ntkrnlmp.exe)

Check this link, I hope it helps

https://www.thewindowsclub.com/fix-ntkrnlmp-exe...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
on the site before you decide to download and install it.

Let us know if these steps help you to resolve the issue.

 

BSOD

Hi Ananya,

Base on the 3 dump files that you shared the main cause of your BSOD is a memory failure (ntkrnlmp.exe) and a driver problem (tcpip.sys)

To address this error you can do the steps indicated in the link below to troubleshoot it.

https://www.thewindowsclub.com/how-to-fix-tcpip...

https://www.thewindowsclub.com/fix-ntkrnlmp-exe...

Hope it helps.

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
any product advertised on the site before you decide to download and install it.

________________________________________________________

 

BSOD error keeps occuring.

Hi EthanSalazar3,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

You can try the steps indicated in this link to troubleshoot the issue.

https://www.howtoedge.com/fix-ntkrnlmp-exe-bsod...

Also if you can share the dump file itself so that we can further analyze the issue.

Hope it helps.

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
any product advertised on the site before you decide to download and install it.

________________________________________________________