Windows 10: BSOD ntoskrnl.exe (nt+0x16C3F0)

I have windows 10 latest edition and I am constantly getting driver power failure blue screens only on first cold boot and upon reset it works fine no more blue screens. PC is up to date all updates drivers etc.

I think I have narrowed the problem down when I go to control panel / hardware and sound / devices and printers I have a picture of a desktop with a yellow triangle, saying driver unavailable.

When troubleshot this (right mouse click and go to troubleshot) and go to reinstall the driver it does not work and then on the next reboot my mouse pointer total disappears and I cannot get it back and I have to reinstall windows.

Things I have tried reinstall windows changing mouse searched tirelessly for Microsoft ps/2 mouse drivers (which I cannot find) Is this going to be a case of start pc wait for bluescreen and then carry on with my pc.

PC is less than 6 months old my specs are

z170 classified K evga mother board
asus strix gtx1070
16 GB corsair ram
evga PSU
corsair K70 keyboard
Corsair scimitar mouse (which I thought was the problem and swapped to a Logitech mouse)

with the application who crashed me the problem points to ntoskrnl.exe (nt+0x16C3F0) which appears to be a am problem I have ran memtest with 0 errors and ran the pc with 8gb of ram and swapped them but BSOD still appear.

With an online BSOD checker I get the following

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffad84679f3cd0, Physical Device Object of the stack
Arg3: fffff802eae55870, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffad8467ad81a0, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP: b2ad2b4

MODULE_NAME: ACPI

FAULTING_MODULE: fffff80752a20000 ACPI

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff802`eae55838 fffff802`e92b5ed7 : 00000000`0000009f 00000000`00000003 ffffad84`679f3cd0 fffff802`eae55870 : nt!KeBugCheckEx
fffff802`eae55840 fffff802`e92b5de2 : ffffad84`6c690160 00000000`00000001 fffff802`e83dc180 00000000`00000001 : nt!PopIrpWatchdogBugcheck+0xeb
fffff802`eae558a0 fffff802`e9103898 : fffff802`e83dc180 ffffad84`695e2998 fffff802`eae55a98 00000000`00000001 : nt!PopIrpWatchdog+0x22
fffff802`eae558f0 fffff802`e9104707 : fffff802`e83dc180 00000000`003bb957 00000000`000003aa 00000000`002dc455 : nt!KiProcessExpiredTimerList+0x248
fffff802`eae559e0 fffff802`e920149a : 00000000`00000000 fffff802`e83dc180 00000000`001a6fe0 00000000`00000000 : nt!KiRetireDpcList+0x367
fffff802`eae55be0 00000000`00000000 : fffff802`eae56000 fffff802`eae4f000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_i8042prt_IMAGE_ACPI.sys

BUCKET_ID: OLD_IMAGE_ACPI.sys


Please help as it is driving me insane

If you require anymore info please le me know.

Thanks for your time.

Dumps incuded

:)

 

BSOD (Blue screen error) on Windows 10 PC.

Original Title: BSOD

010216-10078-01.dmp

2.1.2016. 14:35:34

0x00000139

00000000`00000021

ffffd000`209ea5d0

ffffd000`209ea528

00000000`00000000

ntoskrnl.exe

ntoskrnl.exe+142760

NT Kernel & System

Microsoft® Windows® Operating System

Microsoft Corporation

10.0.10586.17 (th2_release.151121-2308)

x64

ntoskrnl.exe+142760

C:\Windows\Minidump\010216-10078-01.dmp

4

15

10586

134.716

2.1.2016. 14:36:01

I need help with bsod
i repeatedly get this error

 

Blue screen crashes with new pc

It has been about 2 hours since doing a clean boot and I received a new BSOD:

This was probably caused by the following module: ntoskrnl.exe (nt+0x16C560)

Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF802E8DF8834, 0x0, 0xFFFFFFFFFFFFFFFF)

Error: KMODE_EXCEPTION_NOT_HANDLED

file path: C:\WINDOWS\system32\ntoskrnl.exe

BlueScreenView highlights ntoskrnl.exe and partmgr.sys as the cause.

Here is the new Dump file Dump.zip

 

Code: BugCheck 9F, {3, ffffad84679f3cd0, fffff802eae55870, ffffad8467ad81a0}Probably caused by : ACPI.sys[/quote] Code: BugCheck 9F, {3, ffffe7824775b990, fffff802d8255870, ffffe78252ca9010}Probably caused by : ACPI.sys[/quote] Code: BugCheck 9F, {3, ffff9308f07f5060, fffff803c585dc40, ffff9308f376bb80}Probably caused by : ACPI.sys[/quote] Code: BugCheck 9F, {3, ffff86814b7c2590, fffff802f8c55870, ffff868155cbb440}Probably caused by : ACPI.sys[/quote] acpi.sys ACPI Driver for NT Windows Update


Code: Problem signature1: nvcplui.exeP2: 8.1.970.0P3: 59388f91P4: nvcplui.exeP5: 8.1.970.0P6: 59388f91P7: 40000015P8: 00000000001d3675[/quote] 8042pr2.Sys Logitech Mouse driver http://www.logitech.com/index.cfm/su...oads/&cl=us,en

Code: Faulting application name: NVDisplay.Container.exe, version: 1.2.0.0[/quote] Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume2.(The I/O device reported an I/O error.)[/quote] Code: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: Application pop-up: igoproxy.exe - System Error : The code execution cannot proceed because MSVCP120.dll was not found. Reinstalling the program may fix this problem.[/quote] Code: Application pop-up: ActivationUI.exe - System Error : The code execution cannot proceed because MSVCP120.dll was not found. Reinstalling the program may fix this problem.[/quote] Code: Application pop-up: ActivationUI.exe - System Error : The code execution cannot proceed because MSVCR120.dll was not found. Reinstalling the program may fix this problem.[/quote] Code: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume2.(The I/O device reported an I/O error.)[/quote]

1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


2) sfc /scannow


3) dism /online /cleanup-image /restorehealth



When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

4) Uninstall all Nvidia software (applications,drivers) and reinstall:
The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.Display Driver Uninstaller Download version 17.0.6.7

5) Uninstall all Logitech drivers and reinstall drivers from this link: Logitech Support + Downloads

6) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

7) Uninstall the Electronics Arts game Dragon Age Inquisition and reinstall the software

8) Uninstall the Electronics Arts game Sim City and reinstall the software

9) open administrative command prompt and type or copy and paste: chkdsk /x /f /r (this may take many hours to run so plan to run it overnight)

When the chkdsk has completed find the results in the eventvwr and post into the thread:

Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
CHKDSK: What is it and how do I run it? - Ask Leo!
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
How to find chkdsk results in Windows 10 - Winaero uses 26226 find

 

zbook u really have to learn how to debug the bsod dumps the correct way. Its not enough to look the the "caused by" section.

WinDBG - The Basics for Debugging Crash Dumps in Windows 10 Windows 10 BSOD Tutorials

Look at the "step two" section.

!thread and Driver Analysis

One common cause of BSODs is third party device drivers. To see if a device driver has been named in the crash dump you will need to dump the stack, follow the steps below to perform the procedure and see which drivers, if any, have been named in the stack.

1: In the command bar type in !thread and hit enter, this will display the information from the active thread at the time of the crash.

2: Scan through the thread until you find the Base and Limit texts and their hexadecimal outputs.

Code:
Base fffff80000b9b000 Limit fffff80000b95000




In the command bar type dps followed by the Limit value first and the Base value second, it is important to input the values in the correct order. Hit enter to dump the stack.

Code:
dps fffff80000b95000 fffff80000b9b000

4: To see whether a driver or drivers are named in the stack, scroll through and scan for outputs like the two examples below:

 

Using the stack text with the dps command I found following in the last bsod dump 062717-12921-01.dmp:

Code: 0x0000009F: DRIVER_POWER_STATE_FAILURE (27.06.2017 22:10:16) [Windows 10] CAUSED BY: ACPI.sys [23.07.1981] * ACPI Driver for NT (Windows System File) nvlddmkm.sys [8.06.2017] * nVidia Video drivers * => Download Drivers | NVIDIA PROCESS: System Usual causes: Device driver[/quote]
found it in stack with those commands:

Code: THREAD fffff802e948ba40 Cid 0000.0000 Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 0 Not impersonating GetUlongFromAddress: unable to read from fffff802e93cf2d4 Owning Process fffff802e94899c0 Image: System Process Attached Process ffffad8466eb4040 Image: System fffff78000000000: Unable to get shared data Wait Start TickCount 5032084 Context Switch Count 904316 IdealProcessor: 0 ReadMemory error: Cannot get nt!KeMaximumIncrement value. UserTime 00:00:00.000 KernelTime 00:00:00.000 Win32 Start Address nt!KiIdleLoop (0xfffff802e9201440) Stack Init fffff802eae55c10 Current fffff802eae55ba0 Base fffff802eae56000 Limit fffff802eae4f000 Call 0000000000000000 Priority 0 BasePriority 0 PriorityDecrement 0 IoPriority 0 PagePriority 5 Child-SP RetAddr : Args to Child : Call Site fffff802`eae55838 fffff802`e92b5ed7 : 00000000`0000009f 00000000`00000003 ffffad84`679f3cd0 fffff802`eae55870 : nt!KeBugCheckEx fffff802`eae55840 fffff802`e92b5de2 : ffffad84`6c690160 00000000`00000001 fffff802`e83dc180 00000000`00000001 : nt!PopIrpWatchdogBugcheck+0xeb fffff802`eae558a0 fffff802`e9103898 : fffff802`e83dc180 ffffad84`695e2998 fffff802`eae55a98 00000000`00000001 : nt!PopIrpWatchdog+0x22 fffff802`eae558f0 fffff802`e9104707 : fffff802`e83dc180 00000000`003bb957 00000000`000003aa 00000000`002dc455 : nt!KiProcessExpiredTimerList+0x248 fffff802`eae559e0 fffff802`e920149a : 00000000`00000000 fffff802`e83dc180 00000000`001a6fe0 00000000`00000000 : nt!KiRetireDpcList+0x367 fffff802`eae55be0 00000000`00000000 : fffff802`eae56000 fffff802`eae4f000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a[/quote] Code: fffff802`eae55138 fffff807`56c46730Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x1e6730[/quote]
These ones are from stacks of earlier bsod dumps:
Code: fffff802`d82551d8 fffff807`0f53481f dxgmms2!VidSchiProcessDpcVSyncCookie+0x3af[/quote] Code: fffff802`f8c55138 fffff808`acdf8a77 dxgmms2!VidSchiProcessCompletedQueuePacketInternal+0x887[/quote]
So it seems somethings with the GPU driver or the card itself could be a problem.

 

I will try to add a little more information...

The BSOD is a 9F and arg1 shows that it is the type where an IRP (the I/O request packet) has been blocked for too long.

The next step is to look at the blocked IRP and its address is given in arg4. This is done as shown below and it shows which device is involved:

Code: 0: kd> !irp ffff9308f376bb80 Irp is active with 8 stacks 6 is current (= 0xffff9308f376bdb8) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned cmd flg cl Device File Completion-Context [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)] 0 0 ffff9308f07f5060 00000000 fffff80297471800-00000000 \Driver\ACPI i8042prt!I8xPowerUpToD0Complete Args: 00000000 00000000 00000000 00000002 >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 ffff9308f2311040 00000000 fffff802974a1010-00000000 Success Error Cancel pending \Driver\i8042prt kbdclass!KeyboardClassPowerComplete Args: 00051100 00000001 00000001 00000002 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 ffff9308f2301060 00000000 fffff803c3bbadc0-ffff9308fa5bdd60 Success Error Cancel pending \Driver\kbdclass nt!PopRequestCompletion Args: 00051100 00000001 00000001 00000002 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-ffff9308fa5bdd60 Args: 00000000 00000000 00000000 00000000[/quote] We can look at the stack:

Code: 0: kd> !devstack ffff9308f07f5060 !DevObj !DrvObj !DevExt ObjectName ffff9308f2301060 \Driver\kbdclass ffff9308f23011b0 InfoMask field not found for _OBJECT_HEADER at ffff9308f2301030 ffff9308f2311040 \Driver\i8042prt ffff9308f2311190 InfoMask field not found for _OBJECT_HEADER at ffff9308f2311010 > ffff9308f07f5060 \Driver\ACPI ffff9308f07a4870 Cannot read info offset from nt!ObpInfoMaskToOffset !DevNode ffff9308f07d86d0 : DeviceInst is "ACPI\PNP0303\0" ServiceName is "i8042prt"[/quote] It would seem that there is a problem or conflict with the mouse or keyboard. i8042prt is related to the PS/2 port but as you are not using these I wonder if you can disable them in the BIOS or registry and see if this makes a difference.

 

Hi thanks very much for the replies. Sorry I am only getting back to you now long day at work.

As for the PS/2 mouse I find it really strange as I don't have a PS/2 port on my motherboard, everything is USB plug and play. When I apply the fix it says it was unsuccessful and on the next reboot my mouse pointer is no longer on the screen and I cannot get it back and I have to use the keyboard to reinstall windows.

I will uninstall all my NVidia drivers and reinstall them to see if that work. Other than that have you anymore ideas I could try.

The old Logitech was an old mouse I tried to see if the problem still arose and it wasn't my corsair mouse / keyboard.

 

1) Please download and install everything: voidtools
It will index everything on your computer and any attached drive.
It can be set to start with boot or start when needed.
When it is open you can type a character and it will display instantaneous search results. The more characters you type the narrower the results.

2) enter into everything: 8042pr2.Sys
If you are able to find it using the search please provide its location in the the thread.

3) the last bsod in the logs was on 06/27/2017. If there are any new bsod please post a new zip file: BSOD - Posting Instructions - Windows 10 Forums

 

Hi once again thanks for the reply.

I have a new dump for you to view which happened today.

I have installed everything and searched for the file you suggested but it displayed zero results?

 

Code: BugCheck 9F, {3, ffffbc8b587f9e40, fffff8026fc55870, ffffbc8b5c6f2600}*** WARNING: Unable to verify checksum for win32k.sysProbably caused by : memory_corruptionDRIVER_POWER_STATE_FAILURE (9f)A driver has failed to complete a power IRP within a specific time.Arguments:Arg1: 0000000000000003, A device object has been blocking an Irp for too long a timeArg2: ffffbc8b587f9e40, Physical Device Object of the stackArg3: fffff8026fc55870, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stackArg4: ffffbc8b5c6f2600, The blocked IRP[/quote] Code: Args: 00000000 00000000 00000000 00000000 [ 16, 0] 0 0 ffffbc8b587f9e40 00000000 fffff80436ad1800-00000000 \Driver\ACPI i8042prt!I8xPowerUpToD0Complete Args: 00000000 00000000 00000000 00000002>[ 16, 2] 0 e1 ffffbc8b5a185660 00000000 fffff80436b01010-00000000 Success Error Cancel pending \Driver\i8042prt kbdclass!KeyboardClassPowerComplete Args: 00051100 00000001 00000001 00000002 [ 16, 2] 0 e1 ffffbc8b5a186290 00000000 fffff8026dfcedc0-ffffbc8b5e476490 Success Error Cancel pending \Driver\kbdclass nt!PopRequestCompletion Args: 00051100 00000001 00000001 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-ffffbc8b5e476490[/quote]


i8042prt.sys i8042 Port Driver Windows Update

kbdclass.sys Keyboard Class Driver Windows Update

Please post information about all peripherals attached to the computer.
Keyboard
Mouse
etc.

 

Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
You can upload it to an cloud service like dropbox or onedrive.

 

Please locate this on your computer and provide the full location in the thread:
i8042prt PS/2 Keyboard and Mous PS/2 Keyboard and Mous Kernel Disabled Stopped OK FALSE FALSE 36,864 49,152 0 10/11/1995 17:53:53 C:\Windows\system32\drivers\i8042prt.sys 4,096

When you open device manager and expand
Keyboards
Mice and other pointing devices
Please click on properties then drivers.
Do any of them indicate this driver?

 

Hi again thanks for the replys sorry it has taken so long to get back with a reply.

My memory.dmp link

https://www.dropbox.com/s/t2srw01q1w...EMORY.DMP?dl=0


You can see with the uploaded picture what I have connected.

Corsair strafe keyboard
Corsair Scimitar mouse
Blu-ray drive
a few WD hard drives

The other HID keyboard I am not to sure what that is.

I checked in device manager like you said the drivers for my keyboard are kbdclass.sys / kbdhid.sys
for my moue and pointing devices mouclass.sys / mouhid.sys

Would it be a good idea to reinstall windows without my corsair mouse and keyboard connected and use another keyboard and mouse.

Thanks again

 

Please re-post the bsod info: For dmp updates please use: BSOD - Posting Instructions - Windows 10 Forums