Windows 10: BSOD - ntoskrnl.exe & ntkrnlmp.exe

Hi all! I've just encountered this BSOD and I tried to analyze it myself using WhoCrashed. It tells me that it was probably caused by ntoskrnl.exe & ntkrnlmp.exe. I've looked into it but I haven't been able to find a fix to this and I was wondering If anyone could give me a hand.

This BSOD occurred right after start up. I turned on driver verifier to see what was wrong with my drivers. As a side note, I've ran memtest for 8+ passes, have benchmarked my CPU with IntelBurnTest while monitoring temperatures and have ran Furmark for my GPU while monitoring that as well. At this point I'm not sure if it is because of faulty drivers or because of bad hardware.

Any help is appreciated, thanks!

:)

 

Windows 10: BSOD - ntoskrnl.exe & ntkrnlmp.exe

Here are the specs

Operating System

Windows 10 Enterprise 64-bit

CPU

Intel Core i7 4790K @ 4.00GHz 55 °C

Haswell 22nm Technology

RAM

16,0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)

Motherboard

Gigabyte Technology Co. Ltd. Z97MX-Gaming 5 (SOCKET 0) 28 °C

Graphics

EV2436W (1920x1200@59Hz)

EA241WM (1920x1200@59Hz)

Intel HD Graphics 4600 (Gigabyte)

4095MB NVIDIA GeForce GTX 960 (MSI) 35 °C

ForceWare version: 385.28

SLI Disabled

Storage

232GB Samsung SSD 850 EVO 250GB (SSD) 35 °C

931GB SAMSUNG HD103SJ (SATA) 32 °C

698GB Crucial_CT750MX300SSD1 (SSD) 34 °C

232GB Generic External USB Device (SSD) 35 °C

I clean installed the graphics driver just recently, didnt help

WhoCrashed gives me this:

On Sat 26.08.2017 19:07:32 your computer crashed

crash dump file: C:\WINDOWS\Minidump\082617-8796-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x183B0C)

Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8030F410B0C, 0xFFFFAC8182B06528, 0xFFFFAC8182B05D70)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 26.08.2017 19:07:32 your computer crashed

crash dump file: C:\WINDOWS\memory.dmp

This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)

Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8030F410B0C, 0xFFFFAC8182B06528, 0xFFFFAC8182B05D70)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Any help? thanks in advance!

 

Windows 10: BSOD - ntoskrnl.exe & ntkrnlmp.exe

1. it was preinstalled when i got the computer

2. i didnt

3. Version 1703 Build 15063.540

 

Hello, acfourleaf and welcome to the forums.

Code: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9) The IO manager has caught a misbehaving driver. Arguments: Arg1: 0000000000000006, IRP passed to IoCompleteRequest contains invalid status Arg2: 0000000000000103, the status Arg3: ffffe0010349f110, the IRP Arg4: 0000000000000000[/quote] You had a hard drive I/O problem according supposedly caused by

Use !analyze -v to get detailed debugging information.
BugCheck C9, {6, 103, ffffe0010349f110, 0}
Code: Unable to load image \SystemRoot\System32\drivers\ISCTD64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ISCTD64.sys *** ERROR: Module load completed but symbols could not be loaded for ISCTD64.sys Probably caused by : ntkrnlmp.exe ( nt!IovCompleteRequest+c3 ) Followup: MachineOwner[/quote] That is the driver for the Intel Smart Connect technology. That seems to cause some people a lot of problems. I would suggest disabling it, if you can. If you continue to have problems, Check the hard drives with the manufacturer's diagnostic program. If you need to know what Smart connect does, I will try to explain it for you, but I suspect you know. If your System Specs had listed your hard drives, I could tell you the which test to run probably. If you need to know, just tell me what hard drives you have and I may be able to give you a link.

 

Very weird, I thought I removed that already. I didnt see it in programs under control panel so I had to go into Device Manager to remove it and now that I'm back in device manager, Intel Smart Connect seems to be back. Guess I'll try again and report back with any new updates.

Thanks for the help!

Quick update: So it turns out for my motherboard [MSI Z97G45 GAMING], there's a setting in BIOS to turn on Intel Smart Connect Technology and had to disable that to completely remove it from my system. Hopefully this fixes my BSODs! I'm going to give it a few days and if there isn't any BSODs then I will marked this as solved *Smile

 

Good investigation on your part. I hope it solves your problem. Thank you for marking it solved, if that is the case. If it is not, please post back here and let us know. If you haven't already, please turn off driver Verifier.