Windows 10: BSOD occurring daily - how do i diagnose the issue?

My computer has all updates - running windows 10. Have been having bsod daily though each day the time it occurs gets later and later through the day. am attaching the dmp file for advice if someone can figure out what the cause is. thanks

:)

 

Windows 10 crashing - how do I diagnose the problem?

Nathan, I am sorry I did not get back to you sooner, there is a problem on this forum, I did not get the notification that you had replied . . .

OK, another problem, the zip file you uploaded is empty, please try again and I will take a look for you . . .

 

Windows 10 crashing - how do I diagnose the problem?

OK, please open File Explorer, navigate to C:\Windows\Mini Dumps

Zip up the contents of that folder and send it to the cloud (OneDrive, DropBox . . . etc.)

Post a link to that zip folder here and someone here will have a look and see if we can work out what exactly is causing your BSOD's . . .

 

The attached .zip is empty, please re-run the log collector.

 

i have rerun the log collector per all instructions given. once again, when i open the zip file it is empty again.

any suggestions?

this is what it says after completion
The file collector has finished.

All files have now been collected and are in a zipped folder on your desktop
ready for you to upload to the forum.


Press any key to continue . . .

but when i check the file on my desktop it is empty. i have attempted this several times all with same result

 

Do any errors occur when you attempt to run it? Have you tried running it as an administrator?

If the collector isn't working for you, the basics will be getting the minidumps and a system information report.

1. Create a folder on your desktop, ideally titled using your computer's name and the date
2. The minidumps should be in C:\Windows\MiniDump, copy the files over to the newly created folder
3. You can generate a system information report by launching an elevated PowerShell prompt and entering:
Code: msinfo32 /nfo "$home\Desktop\info.nfo"[/quote] This will place info.nfo on your desktop, move it to your folder
4. Compress the folder to a .zip and upload it here

 

I ran the collector again as administrator - still getting empty files. tried your directions on powershell. did not create the file as indicated but i did a search for it on my computer.
i am able to see something called system info. i copied it to my desktop and am attaching it as a notepad file. it seems to contain all the information on crashes with a codes imbedded (these are all towards the bottom)
I hope this will help

 

Are there no dump files in "C:\Windows\MiniDump" ?

The msinfo32 command definitely works from an elevated powershell prompt, you need to tell us what errors you are running into in order for us to help.

 

attached please find what i get when i copy out the dump files from c:|windows/minidump

 

The crashdumps are pointing to nvstor.sys, Nvidia's storage drivers, as the problem.

From this post it appears that there are known issues with nvstor.sys and fortunately you can simply remove the nvstor drivers if you are not using them for software raid. Windows will instead use the default atapi.sys in its place.

 

thank you for all your help. unfortunately, according to my IT person, if i uninstall this driver my windows may crash. apparently i have an older computer and Windows 10 automatically updated the driver (not allowing any ability to roll back to a previous update as we know) that will only work properly on a newer computer.
so i guess i am stuck for now with the daily bsod

 

Windows will install the standard atapi.sys driver instead of nvstor.sys. You can always make a restore point and rollback in safe mode if it doesn't resolve the issue.

I'm not sure how a system crash would be worse than a daily system crash.