Windows 10: BSOD of new Laptop

Discus and support BSOD of new Laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; I recently purchased a new laptop, it's only a little over a month old and today while watching YouTube I got a BSOD, looking in BlueScreenView it... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by prizna, Nov 17, 2020.

  1. prizna Win User

    BSOD of new Laptop


    I recently purchased a new laptop, it's only a little over a month old and today while watching YouTube I got a BSOD, looking in BlueScreenView it seems to be related to Kaspersky Total Security which came free with my laptop purchase.

    Knowing it's Kaspersky related is all I know, any further information of what caused the BSOD or what I can do to prevent this happening again would be greatly appreciated. I have had some previous bluescreens that were related to my wifi dongle which I have since fixed with a driver update, so those crash logs can be ignored.

    I've added the zip file provided by the V2 log collector tool.
    Windows version number: OS Build 18363.1198

    Thanks,

    :)
     
    prizna, Nov 17, 2020
    #1
  2. n-ster Win User
    n-ster, Nov 17, 2020
    #2
  3. Namslas90 Win User
    HELP! My Laptop has gone into SLOW MOTION!

    Should be able to get a "step-by-step here;

    http://support.dell.com/?~ck=mn
     
    Namslas90, Nov 17, 2020
    #3
  4. Arun B J Win User

    BSOD of new Laptop

    Changing administrator for new windows 10 laptop

    Hi,



    Thank you for posting your query in Microsoft Community.



    I understand your concern and will assist you to resolve this issue.

    I suggest you to follow the steps below and check if it helps.

    To change the Account type follow the steps.


    • Press Windows + X, click on User Accounts.

    • Click on change your account type.

    • Select standard account.

    To delete the account follow the steps.


    • Press Windows + X, click on User Accounts.

    • Click on Manage other Account.

    • Select the user account.

    • Click on Delete the account.

    To create the new user account follow the steps.


    • Press Windows + X, click on User Accounts.

    • Click on Manage other Account.

    • Click on Add A new user in PC setting.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help
     
    Arun B J, Nov 17, 2020
    #4
Thema:

BSOD of new Laptop

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