Windows 10: BSOD often Mainly playing Minecraft, even after factory reset.

Hi there, I am having big issues the last 3 days with BSOD on my MSI laptop. It crashes with many different faults so I have done a complete factory reset and removed all my files.
I am only trying to run Minecraft at the moment as I run a couple servers, sometimes this crashes on startup also
I am now puzzled what to do as BSOD is still happening.
Please find attached zipped log file.
Hope you can help.

:)

 

Bsod

I have a bsod I have looked ignorant up online and it says to reset the pc but I can't even get to the sign in pages it was after downloading minecraft windows 10 edition

 

BSOD: Kernal Security Check Failure

I've been getting this BSOD for a couple weeks now. https://i.imgur.com/E2aakSb.png

I've already done a complete factory reset, updated my bios, made sure all my drivers are updated, and even tested my memory using memtest86. The times I've experienced bluescreens is when using this music
making software called FL Studio 12, and when playing Minecraft. I feel like this could be a hardware issue as I can no longer think of any other solutions. Anyone have any advice?

 

Hello Ikanopit,

Welcome to TenForums *Smile

Here are some things I noted from the logfiles:

1. Your mouse is not working properly - there are numerous errors:
Code: 2018-02-07T17:54:47.184 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T17:54:49.613 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T17:59:27.983 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T17:59:30.408 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T19:11:12.324 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T19:11:14.758 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T19:55:47.316 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T19:55:49.743 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T22:27:26.470 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-07T22:27:28.903 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T02:02:10.243 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T02:02:12.677 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T07:05:59.522 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T07:06:01.946 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T07:22:37.031 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T07:22:39.460 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T07:52:01.279 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T07:52:03.709 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T08:33:27.327 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional. 2018-02-08T08:33:29.758 An error occurred while enabling the mouse to transmit information. The device has been reset in an attempt to make the device functional.[/quote]
2. There are several different bugchecks - all different codes and none identified a likely driver error - which tends to suggest there may be a hardware error such as faulty RAM.
Code: 2018-02-07T19:55:51.805 The computer has rebooted from a bugcheck. The bugcheck was: 0x000001c7 (0x0000000000000000, 0xffffd78548c04000, 0x000000001bba5fe3, 0x0000000000249f62). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 87039dc5-c609-46e7-a64c-08f4524dc9a6. 2018-02-08T02:02:14.552 The computer has rebooted from a bugcheck. The bugcheck was: 0x00000109 (0xa3a007dd44bfb73a, 0x0000000000000000, 0xbd79ba3507f9d52c, 0x0000000000000101). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: a4924a83-d4c1-4218-a411-230a8bb77300. 2018-02-08T07:06:04.974 The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffffffffefffe5, 0x0000000000000000, 0xfffff800be4a6798, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: a0deabe5-378e-489c-bbc1-d709673d34ee. 2018-02-08T08:33:33.368 The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000020, 0xffffe5881c2b1ed0, 0xffffe5881c2b1f00, 0x0000000005030106). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: c12e2971-1615-45cf-9c58-1c8cd8c5d209.[/quote]




Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove one of the sticks and test the single stick in each slot for 8 passes or until errors show, switch sticks and repeat. This allows you to check which of the RAM sticks might be faulty. Refer to your manual if unsure how to remove them.

 

Thanks philc43 for the quick response.
I have downloaded the memtest86 on to USB but have encountered a problem getiing my MSI to boot from the USB. I have googled the propblem but have not found anything to help.
I have no option to turn on or boot LEGACY etc. please see attached pic.
Any suggestions !

 

It looks like you can select a DVD boot device - you could download an ISO file for Memtest86 and then burn it to a CD or DVD.

 

23hrs of scanning and the results have come back with no faults. Do you have any other suggestions thanks.

 

Well that would rule out a RAM problem. The next step would be to try and test all your drivers to see if any of them show up as misbehaving. We do this through Driver Verifier. Please carefully read the tutorials and ensure you understand the risks before attempting this. Also make sure you have good backups of your files and system.






Diagnostic Test

DRIVER VERIFIER


Warning Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please read and run driver verifier.

If you suspect a driver is causing a problem but do not have a clear idea which one it is then Driver Verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or until you have a bluescreen, whichever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset driver verifier from within safe mode, or in the troubleshooting options open command prompt and type verifier /reset.



Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

I started to run driver verifier and fair enough it didn't even like the restart and hit me twice with "irql_not_less_or_equal"
So attached is a ZIP file attachment with the appropriate information.

 

Only one of the mini-dump files was readable.

This showed a problem with a Realtek Audio driver: MBfilt64.sys - dated:Thu Jul 30 20:40:32 2009

See if you can find an updated driver. And then continue with driver verifier in case there are any other problems.

 

The computer has 10 GB RAM (4,4,2). The RAM is mismatched.
How long has the computer had the 2 GB RAM module?
Please run this version of the log collector and post a zip into this thread:
log collector v2-beta08.zip
Windows 10 Help Forums

 

@zbook Laptops usually cope well with memory upgrades. The important thing here is that the two matched memory modules are in the dual channel slots, which they are. If the 2GB module was a recent addition it might be worth removing it to see if it makes any difference.

 

hi there, I bought the laptop second hand with this memory installed.
It has been running ok since September last year. just this week been playing up. I think I have a new 4GB stick spare here.
Here is the log reports using version.
I reinstalled a newer version of the realtek audio driver also.
Many thanks for all your help with this.

 

Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp
zip > post a link into the thread.

 

I am having problems uploading the memory.dmp zip file as its 170Mb even zipped is that correct !!