Windows 10: BSOD on a Helios 300 i7-7700HQ

Discus and support BSOD on a Helios 300 i7-7700HQ in Windows 10 Software and Apps to solve the problem; Hi guys. Recently i'm getting BSOD whenever i'm playing heavy games like GTA V. I'm able to play for a few minutes but then, all the suddenly, the BSOD... Discussion in 'Windows 10 Software and Apps' started by Exlows, Oct 7, 2021.

  1. Exlows Win User

    BSOD on a Helios 300 i7-7700HQ


    Hi guys. Recently i'm getting BSOD whenever i'm playing heavy games like GTA V. I'm able to play for a few minutes but then, all the suddenly, the BSOD with WHEA_UNCORRECTABLE_ERROR comes out. I toke a look at the minidump and it looks like something with the GenuineIntel.sys but i can't find how to fix it. Here is the minidump: https://www.dropbox.com/s/2mttgnzke7ih8h4/093021-9781-01.dmp?dl=0 I already tryied everything from stress tests, to change hardware like memory. I have never overclocked but i use ThrottleStop for a few years now. But even if i uninstall it i still got the BSOD.

    :)
     
    Exlows, Oct 7, 2021
    #1
  2. JPhuditsh Win User

    Acer Predator Helios 300 cannot update Win10 1803

    Dear Sir,

    Please help me.

    I use Acer Predator Helios 300 with Win 10 but i cannot install 1803.

    The popup show "your hardware is not supported of this version of Windows 10."

    How to solve this problem.

    Thank you,
     
    JPhuditsh, Oct 7, 2021
    #2
  3. Predator Helios 300 GPU goes inactive and BSOD

    Hey folks. I have a Predator Helios 300 (2019) (I5 9300H + RTX 2060) (PH-315-52) I bought last May and during August it started not wanting to use the RTX 2060 GPU in the PC for games and other tasks. If I
    open a game, it would cause the GPU to go inactive and the integrated GPU to take over. After this, when I try to shut down the laptop it would get the Bsod videodxgkrnl error.

    I reinstalled the Drivers on the Nvidia GPU and that seemed to fix it. I was able to automatically alternate between integrated and the discrete nvidia graphics card - but when I woke up the next day the problem
    relapsed. The laptop would not want to use the RTX 2060. I eventually went to the Nvidia Control Panel ----> Manage 3d Settings ---> then toggled Global Settings to always use the High Performance Nvidia processor. This works for when I first boot the computer
    BUT give time, it will cause it to crash again if I try to boot a game after the laptop has been open for a while.

    Any help guys? I've spent nearly a month at this. I tried upgrading the drivers, upgrading Windows, going back to the OEM drivers and even factory resetting the laptop. I still encounter the same issue
     
    James NigelPanganiban, Oct 7, 2021
    #3
  4. BSOD on a Helios 300 i7-7700HQ

    there is a brightness problem in my laptop ACER PREDATOR HELIOS 300... brightness is full it in not decreasing can u tell me how to fix these problem

    there is a brightness problem in my laptop ACER PREDATOR HELIOS 300... brightness is full it in not decreasing can u tell me how to fix these problem
     
    syedhayathbasha, Oct 7, 2021
    #4
Thema:

BSOD on a Helios 300 i7-7700HQ

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