Windows 10: BSOD on a random basis - problem with network adapter?

Hi,

Recently, I'm getting BSOD on a random basis. Sometimes, it happens while working on a Word document, sometimes while browsing the web etc.

I was trying to figure out the problem with the "who crashed" tool.
It recognized problem with tcpip.sys ; e1c65x64.sys (Intel Gigabit network adapter) and sometimes with ntoskrnl.exe.

I've updated the network adapter to the most recent available drivers from Intel, but I'm getting that BSOD 2-3 times a day.

Any help would be very appreciated.
Amir.

:)

 

BSOD with BAD_POOL_HEADER appears on a random basis every few weeks on W10 64 machine

Hi there, yes I forgot that Malware did an update yesterday as well. Bummer! I'm not using the freebie version of Malware, so am bit loathe to turn it off as it has so far, along with Bit Defender, kept me clean from internet nasties. However, I will turn
off Rapport, and see if that has an effect. If I still get this, I'll turn off Malware and send them the issue.

Thanks very much for your help.

 

BSOD with BAD_POOL_HEADER appears on a random basis every few weeks on W10 64 machine

OK, suffered another BSOD crash, so have now taken Malwarebyte off line. Since then, the system has been stable, so I will take this up with them.

Thanks once again.

 

Diagnostics Test

Malware scan
Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware


Note *(Uncheck trial version in the installation process)
Please upload the scan logs.

 

I've made the threat scan with all the suggested tools.

Some threats (mainly tracking cookies) found and removed, but crashes continues.

Other findings are false positives.

 

I would not call the findings a false positive, there are reasons why the findings are marked as P.U.P.

Have you used Driver Booster 4 for installing drivers?

 

Yes, I did used Driver Booster 4 for drivers installation, BUT only after the BSOD begun.

Latest driver of the Network card was downloaded by me from Intel.

What is P.U.P ?

 

Potential Unwanted Program (sometimes Potential Unsafe Program).

Remove the drivers that DB4 has installed, regardless of when it is been used, it causes problems.


Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

 

All specs are updated now.

 

Looks like you need to download most of your drivers from Intel *Smile
I'd say, visit Intel support page for your motherboard and install the drivers available.

 

Intel doesn't offer support for Windows 10 for my motherboard.

As for the network adapter, already did that from Intel. No other available drivers.

 

When its not available on the manufacturers site, these are good sources for intel drivers.

Chipset:
Latest Intel Chipset Device Software

LAN:
https://downloadcenter.intel.com/dow...Connections-CD

INTEL AHCI:
Intel RST/RSTe Drivers (newest: v15.2.10.1044 WHQL/v5.0.0.2192 Beta)

INTEL MEI:
Intel Management Engine: Drivers, Firmware & System Tools

USB (intel below):
USB 3.0/3.1 Drivers (original and modded)

INTEL GPU:
Latest Intel Graphics Driver for Windows 10

 

Thanks for the important info.

Due to multiple BSOD, I've decided to format the drive and reinstall Windows 10.

At current 24 hours with no BSOD..

 

Is there any news or did you fix the problem?

 

Since the clean installation no BSOD at all.

Thanks for your comments.