Windows 10: BSOD on new acer predator g3 first time only less than two week old

Discus and support BSOD on new acer predator g3 first time only less than two week old in Windows 10 BSOD Crashes and Debugging to solve the problem; have a new acer pc only two weeks old. when using outlook it froze then crashed and rebooted. attached is zip file with info. Any advice would be... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by mflick3, Oct 2, 2017.

  1. MFLICK3
    mflick3 Win User

    BSOD on new acer predator g3 first time only less than two week old


    have a new acer pc only two weeks old. when using outlook it froze then crashed and rebooted. attached is zip file with info. Any advice would be appreciated

    :)
     
    mflick3, Oct 2, 2017
    #1
  2. ROBERT ALDWINCKLE ON FORUMS
    Robert Aldwinckle on forums Win User

    Plain Blue Screen (No Words) After Factory Reset Acer AG#-605-UR23

    Ask Acer?

    Factory reset not possible Acer Predator G3-605

    (BING search for

    "AG3-605-UR23" site:acer.com factory reset

    )
     
    Robert Aldwinckle on forums, Oct 2, 2017
    #2
  3. DANNYBAKERPN.
    DannyBakerPN. Win User
    I have a new acer lap top less than 1 week old. Why are my screenshots going to my desktop? How do I stop this. I want them in documents!

    I have a new acer lap top less than 1 week old. Why are my screenshots going to my desktop? How do I stop this. I want them in documents!
    BSOD on new acer predator g3 first time only less than two week old [​IMG]
     
    DannyBakerPN., Oct 2, 2017
    #3
  4. FREEBOOTER
    FreeBooter Win User

    BSOD on new acer predator g3 first time only less than two week old

    Test RAM modules for errors using Memtest86+ software make sure to run the test at least five times more is better.
     
    FreeBooter, Oct 2, 2017
    #4
  5. MFLICK3
    mflick3 Win User
    Ran Memtest86 7 times no errors reported
     
    mflick3, Oct 2, 2017
    #5
  6. FREEBOOTER
    FreeBooter Win User
    I think the fastest way to track this on is to use a testing tool called Driver Verifier.

    If this tool finds a problem, your machine will crash again. Hopefully with it enabled, it will allow you to easily identify the bad driver.

    Enable driver verifier
    1) Open an elevated command prompt
    2) Type "verifier /standard /all" (no quotes)
    3) Reboot your machine
    4) Use machine again until it crashes (hopefully this will be fast *Smile


    After the crash & reboot, go into safe mode.

    Disable driver verifier
    1) Open an elevated command prompt
    2) Type "verifier /reset" (no quotes)
    3) Reboot your machine


    Please upload any minidumps from subsequent crashes for analysis.
     
    FreeBooter, Oct 2, 2017
    #6
  7. SPECTRUM
    Spectrum Win User
    Here are the 3rd party drivers I see in the stack.

    rt640x64.sys is your ethernet driver, here is a link the latest release.

    For reference you have version 10.10.714.2016 installed, and the latest release is verison 10.021.0811.2017.

    kneps.sys, klflt.sys, klids.sys, and klim6.sys are all part of Kaspersky anti-virus, please ensure it is fully up to date, further troubleshooting may call for it to be removed or temporarily disabled.

    Code: Start memory scan : 0xffffae8086c66d28 ($csp) End memory scan : 0xffffae8086c68000 (Kernel Stack Base) rsp : 0xffffae8086c66d28 : 0xfffff8032358d8a9 : nt!KiBugCheckDispatch+0x69 *** WARNING: Unable to verify timestamp for kneps.sys *** ERROR: Module load completed but symbols could not be loaded for kneps.sys 0xffffae8086c66d28 : 0xfffff8032358d8a9 : nt!KiBugCheckDispatch+0x69 *** WARNING: Unable to verify timestamp for klflt.sys *** ERROR: Module load completed but symbols could not be loaded for klflt.sys 0xffffae8086c66e68 : 0xfffff8032358be7d : nt!KiPageFault+0x23d 0xffffae8086c66e70 : 0x0000000000000000 : Trap @ ffffae8086c66e70 *** WARNING: Unable to verify timestamp for klids.sys *** ERROR: Module load completed but symbols could not be loaded for klids.sys 0xffffae8086c66f78 : 0xfffff803236955a7 : nt!ExAllocatePoolWithTag+0x207 *** WARNING: Unable to verify timestamp for klim6.sys *** ERROR: Module load completed but symbols could not be loaded for klim6.sys 0xffffae8086c67408 : 0xfffff80d76243317 : ndis!ndisCallReceiveHandler+0x47 0xffffae8086c67450 : 0xfffff80d78ab20e8 : Trap @ ffffae8086c67450 0xffffae8086c67458 : 0xfffff80d762425c8 : ndis!NdisMIndicateReceiveNetBufferLists+0x658 0xffffae8086c674b8 : 0xfffff80323584074 : nt!KiInterruptDispatchNoLockNoEtw+0x44 0xffffae8086c67578 : 0xfffff803235876ef : nt!SwapContext+0x7f 0xffffae8086c675b8 : 0xfffff80323516aa1 : nt!KeFlushIoBuffers+0x51 *** WARNING: Unable to verify timestamp for rt640x64.sys *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys 0xffffae8086c676f0 : 0xfffff80d79fc7470 : !da ""<--- MpHandleRecvInterrupt."" 0xffffae8086c67898 : 0xfffff80323449f96 : nt!KiSwapThread+0x1b6 0xffffae8086c67960 : 0xffffae8086c4fb00 : 0xfffff80323416000 : "nt!TmInitSystemPhase2 <PERF> (nt+0x0)" 0xffffae8086c67988 : 0xfffff80d7624dc74 : ndis!ndisQueuedMiniportDpcWorkItem+0x194 0xffffae8086c67a40 : 0xfffff80d7625cd00 : ndis!ndisIfUpdateInterfaceOnAddDevice+0x19c 0xffffae8086c67a50 : 0xfffff80d7625cd00 : ndis!ndisIfUpdateInterfaceOnAddDevice+0x19c 0xffffae8086c67ab8 : 0xfffff80d7625ceac : ndis!ndisReceiveWorkerThread+0x15c 0xffffae8086c67ad8 : 0xfffff80d7625cd00 : ndis!ndisIfUpdateInterfaceOnAddDevice+0x19c 0xffffae8086c67b00 : 0xfffff80323416000 : "nt!TmInitSystemPhase2 <PERF> (nt+0x0)" 0xffffae8086c67b18 : 0xfffff8032343490c : nt!EtwTraceContextSwap+0xec 0xffffae8086c67b88 : 0xfffff803234f2f77 : nt!PspSystemThreadStartup+0x47 0xffffae8086c67ba0 : 0xfffff80d7625cd50 : ndis!ndisReceiveWorkerThread 0xffffae8086c67bb0 : 0xfffff8032380fa40 : nt!KiInitialThread 0xffffae8086c67bd0 : 0xfffff8032380fa40 : nt!KiInitialThread 0xffffae8086c67bd8 : 0xfffff80323587a06 : nt!KiStartSystemThread+0x16 0xffffae8086c67bf0 : 0xfffff803234f2f30 : nt!PspSystemThreadStartup[/quote]
     
    Spectrum, Oct 2, 2017
    #7
  8. ZTRUKER
    Ztruker Win User

    BSOD on new acer predator g3 first time only less than two week old

    Since this is a two week old PC I would return it for a replacement.A new PC should not have BSOD problems.
     
    Ztruker, Apr 5, 2018
    #8
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BSOD on new acer predator g3 first time only less than two week old

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