Windows 10: BSOD on rebuilt DELL Latitude 5400

Purchased a re-conditioned DELL latitude 5400 from DELL i7 8th Gen so good for Win 11. It was originally Win 10 home. So purchased a Retail licence for Win11. Installed Windows 11 from ISO install. Now have had a couple of BSOD. These follow message on a black screen saying Preparing Security Options. Looking Event Viewer can see an error message Dump File creation error dumping dump file. Bug check process 0x00020005. BSOD says Critical Process Died. The laptop has local administrator user. And then I have a non-MS local user which is not an administrator. Checked on devmngr to see

:)

 

No drive found on my internal hard disk on Dell Latitude E5430.

Hello,My laptop (Dell Latitude E5430) was working perfectly till yesterday. But yesterday night, it restarted on its own and ever since, it's stuck at this screen:



Also, inside the BIOS, no UEFI bootable hard disk drive is being listed.



The UEFI flash disk option shown above is that of my bootable pen drive with Windows 10 installation copy.I googled this issue a bit and the results were as follows:

1. one thread suggested that I should run Dell's internal diagnostics to see if there anything wrong with hard disk. I did that but every component, including the hard disk one, passed these internal test.
   
   
2. a second thread suggested that I should try to remove and reseat the hard disk. I did that following Dell's user manual.
3. another thread suggested that I should reinstall my windows 10 afresh. But when I try to do so, the windows installation wizard doesn't list any drive in the hard disk. It's as if it doesn't detect hard disk at all.
   
   

In a nutshell, while the hard disk is being detected, but none of its drives is. However, the hard disk consisted of 3 drives:

1. C: with the windows' and applications' installations,
2. D: with all of my data,
3. E: which was recovery drive.

Any troubleshooting suggestions?I'm sorry I am not able to help you guys with any logs and stuff because I don't know how to get them when I can't get my Windows to boot. I'm not even sure if this is the correct section where I should be posting this thread.. I'm just so confused right now. *cry

A few weeks ago, I had upgraded (not fresh installation) from windows 10 version 1607 to 20H2. The version 1607 installation was a clean one (from scratch, after formatting the hard disk and creating new partitions).

 

Blue screen errors on second hand laptop Dell Latitude 5400

Hi,

I recently purchased a second hand laptop and have had it a couple of months. I have had a few blue screen errors and I am not technical enough to know the reason why and if this is a bad issue. The last crash said it was a driver power state failure. I have a Dell Latitude 5400 running Windows 11 Pro. I have dmp files. Can anyone help to see if this is a serious problem? Thanks.

 

The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffc50b91017360, 0xffffda0c73c2f750, 0xffffc50ba750aa30). [Dell Latitude 5400]

My Dell Latitude 5400 crashes frequently, a couple of times each day.

I have find the following event in the Reliability Report:

Windows Stopped working

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffc50b91017360, 0xffffda0c73c2f750, 0xffffc50ba750aa30). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 380f9a00-bd58-4dc4-b88c-aa06d3b5509d.

Here is the DMP and MSInfo files:

Microsoft OneDrive

Any ideas on how to troubleshoot this problem?