Windows 10: BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs:...

Discus and support BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs:... in Windows 10 Drivers and Hardware to solve the problem; Specs:Ryzen 7 1700Radeon RX 58016GB ramMSI B450 TOMAHAWK with latest biosWindows 10 22H2Having several problems with my PC that began around a month... Discussion in 'Windows 10 Drivers and Hardware' started by EA844, Dec 6, 2023.

  1. EA844 Win User

    BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs:...


    Specs:Ryzen 7 1700Radeon RX 58016GB ramMSI B450 TOMAHAWK with latest biosWindows 10 22H2Having several problems with my PC that began around a month ago as mild occasional issues and have recently escalated and become worse. Not sure what has changed other than I moved and brought my PC along with me. Checked all parts after moving to see if any came loose, everything seems seated correctly. The issues I'm having are: when watching movies/listening to music/playing any media in a browser, it will play fine for a while and then randomly become unplayable as if something has crashed or malfuncti

    :)
     
    EA844, Dec 6, 2023
    #1
  2. EA844 Win User

    BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs: DRIVER_POWER_STATE_FAILURE, amdppm.sys

    So this hasn't helped, the USB ports have been malfunctioning today.
     
    EA844, Dec 7, 2023
    #2
  3. EA844 Win User
    BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs: DRIVER_POWER_STATE_FAILURE, amdppm.sys

    Specs:

    Ryzen 7 1700

    Radeon RX 580

    16GB ram

    MSI B450 TOMAHAWK with latest bios

    Windows 10 22H2

    Having several problems with my PC that began around a month ago as mild occasional issues and have recently escalated and become worse. Not sure what has changed other than I moved and brought my PC along with me. Checked all parts after moving to see if any came loose, everything seems seated correctly. The issues I'm having are: when watching movies/listening to music/playing any media in a browser, it will play fine for a while and then randomly become unplayable as if something has crashed or malfunctioned. I can't press play, and nothing loads in (video nor audio). Changing browsers does not resolve it. It's a local issue on my machine that will not resolve without a restart. Sometimes, my USBs also crash and devices will flicker off and on again. The sound service is sometimes off upon restart, or a USB will be dead on restart, but it's resolved with another restart and/or plugging the device into another port. Everything gets resolved upon restart, but then all issues return again at random intervals. The only BSOD I have gotten is for a "DRIVER POWER STATE FAILURE" and I only get it during shutdown or restart and only after everything has begun crashing in the way I described above. Otherwise, it shuts down and restarts fine.

    Have tried uninstalling/reinstalling/updating drivers, updating bios, changing power settings, and many other things to no avail.

    Here is a link to all my most recent minidump files: link

    Here is the info I have from WhoCrashed:

    On Wed 12/6/2023 10:28:31 AM your computer crashed or a problem was reported

    [table][tr][td]Crash dump file:[/td][td]C:\WINDOWS\Minidump\120623-28812-01.dmp (Minidump)[/td][/tr][tr][td]Bugcheck code:[/td][td]0x9F(0x3, 0xFFFFAB817ECCCA70, 0xFFFF86003D653850, 0xFFFFAB817458DAA0)[/td][/tr][tr][td]Bugcheck name:[/td][td]DRIVER_POWER_STATE_FAILURE[/td][/tr][tr][td]Driver or module in which error occurred:[/td][td]amdppm.sys (amdppm+0x2fa7)[/td][/tr][tr][td]File path:[/td][td]C:\WINDOWS\System32\drivers\amdppm.sys[/td][/tr][tr][td]Description:[/td][td]Processor Device Driver[/td][/tr][tr][td]Product:[/td][td]Microsoft® Windows® Operating System[/td][/tr][tr][td]Company:[/td][td]Microsoft Corporation[/td][/tr][tr][td]Bug check description:[/td][td]This bug check indicates that the driver is in an inconsistent or invalid power state.[/td][/tr][tr][td]Analysis:[/td][td]A device object has been blocking an IRP for too long a time. This is likely caused by a hardware problem, but there is a possibility that this is caused by a misbehaving driver.This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device.Read this article on thermal issuesA full memory dump will likely provide more useful information on the cause of this particular bugcheck. The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.[/td][/tr][tr][td][/td][td][/td][/tr][/table]
     
    EA844, Dec 7, 2023
    #3
  4. EA844 Win User

    BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs:...

    BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs: DRIVER_POWER_STATE_FAILURE, amdppm.sys

    I have done so already, but I've tried again just now to reinstall the chipset drivers and all available drivers on the support page. There don't seem to be any USB drivers available for my motherboard, but I've just uninstalled all USB devices in device manager and let them reinstall. Will see if problem persists today.

    Do you know what the next steps would be or what else could be causing this?
     
    EA844, Dec 7, 2023
    #4
Thema:

BSOD on shutdown/restart, crashes during media playback, malfunctioning USBs:...

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