Windows 10: BSOD on Surface Pro 4

Discus and support BSOD on Surface Pro 4 in Windows 10 BSOD Crashes and Debugging to solve the problem; I'm having issues with UNEXPECTED_STORE_EXCEPTION and CRITICAL_PROCESS_DIED, plus the graphics have gone off and then recovered several times. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by nigelconst, Dec 4, 2015.

  1. NIGELCONST
    nigelconst Win User

    BSOD on Surface Pro 4


    I'm having issues with UNEXPECTED_STORE_EXCEPTION and CRITICAL_PROCESS_DIED, plus the graphics have gone off and then recovered several times.

    I have attached the report

    :)
     
    nigelconst, Dec 4, 2015
    #1
  2. FERDZ AMP
    Ferdz Amp Win User

    Surface 4 Pro BSOD

    Hi Richard,

    We would like to know if you still need help regarding the issue you are encountering with your system. Kindly update us on the status of your concern.

    Regards.
     
    Ferdz Amp, Dec 4, 2015
    #2
  3. RICHARDW_
    RichardW_ Win User
    Surface 4 Pro BSOD

    I am having trouble with blue screens, I am attaching the contents a some mini dumps from blue screen view

    My symptoms are very random, and affects excel, outlook and the pdf reader, I'm starting to point to a ram situation.

    I have ran a system restore to an earlier date, and updated all the drivers

    --------------

    ==================================================

    Dump File : 071817-19453-01.dmp

    Crash Time : 7/18/2017 8:02:50 AM

    Bug Check String : BAD_POOL_CALLER

    Bug Check Code : 0x000000c2

    Parameter 1 : 00000000`00000007

    Parameter 2 : 00000000`00000000

    Parameter 3 : 00000000`00000000

    Parameter 4 : ffffc10d`65595f38

    Caused By Driver : fwpkclnt.sys

    Caused By Address : fwpkclnt.sys+1ca5

    File Description :

    Product Name :

    Company :

    File Version :

    Processor : x64

    Crash Address : ntoskrnl.exe+16bfd0

    Stack Address 1 :

    Stack Address 2 :

    Stack Address 3 :

    Computer Name :

    Full Path : C:\WINDOWS\Minidump\071817-19453-01.dmp

    Processors Count : 4

    Major Version : 15

    Minor Version : 15063

    Dump File Size : 196,684

    Dump File Time : 7/18/2017 8:04:07 AM

    ==================================================

    ==================================================

    Dump File : 071417-9734-01.dmp

    Crash Time : 7/14/2017 9:11:02 PM

    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Bug Check Code : 0x000000d1

    Parameter 1 : 00000000`0000000a

    Parameter 2 : 00000000`00000002

    Parameter 3 : 00000000`00000000

    Parameter 4 : fffff80b`0bcccd58

    Caused By Driver : tcpip.sys

    Caused By Address : tcpip.sys+cd58

    File Description :

    Product Name :

    Company :

    File Version :

    Processor : x64

    Crash Address : ntoskrnl.exe+16bfd0

    Stack Address 1 :

    Stack Address 2 :

    Stack Address 3 :

    Computer Name :

    Full Path : C:\WINDOWS\Minidump\071417-9734-01.dmp

    Processors Count : 4

    Major Version : 15

    Minor Version : 15063

    Dump File Size : 570,844

    Dump File Time : 7/14/2017 9:12:45 PM

    ==================================================

    ==================================================

    Dump File : 070417-11859-01.dmp

    Crash Time : 7/4/2017 8:08:06 AM

    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Bug Check Code : 0x000000d1

    Parameter 1 : 00000000`00000008

    Parameter 2 : 00000000`00000002

    Parameter 3 : 00000000`00000000

    Parameter 4 : fffff807`3fa54f6c

    Caused By Driver : hal.dll

    Caused By Address : hal.dll+1c9f4

    File Description :

    Product Name :

    Company :

    File Version :

    Processor : x64

    Crash Address : ntoskrnl.exe+16bfd0

    Stack Address 1 :

    Stack Address 2 :

    Stack Address 3 :

    Computer Name :

    Full Path : C:\WINDOWS\Minidump\070417-11859-01.dmp

    Processors Count : 4

    Major Version : 15

    Minor Version : 15063

    Dump File Size : 566,636

    Dump File Time : 7/4/2017 8:09:41 AM

    ==================================================

    ==================================================

    Dump File : 062817-8781-01.dmp

    Crash Time : 6/28/2017 8:47:06 AM

    Bug Check String : BAD_POOL_CALLER

    Bug Check Code : 0x000000c2

    Parameter 1 : 00000000`00000007

    Parameter 2 : 00000000`00000000

    Parameter 3 : 00000000`00000000

    Parameter 4 : ffff978f`c2f82ab8

    Caused By Driver : fwpkclnt.sys

    Caused By Address : fwpkclnt.sys+1ca5

    File Description :

    Product Name :

    Company :

    File Version :

    Processor : x64

    Crash Address : ntoskrnl.exe+16bfd0

    Stack Address 1 :

    Stack Address 2 :

    Stack Address 3 :

    Computer Name :

    Full Path : C:\WINDOWS\Minidump\062817-8781-01.dmp

    Processors Count : 4

    Major Version : 15

    Minor Version : 15063

    Dump File Size : 571,060

    Dump File Time : 6/28/2017 8:51:29 AM

    ==================================================

    ***Post moved by the moderator to the appropriate forum category.***
     
    RichardW_, Dec 4, 2015
    #3
  4. AXE0
    axe0 New Member

    BSOD on Surface Pro 4

    Hi nigelconst,

    I'm very sorry for the huge delay.
    I've been very busy for the past 2 weeks and there aren't many people in this part of the forum.


    BSOD on Surface Pro 4 [​IMG]
    Warning Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
     
    axe0, Dec 8, 2015
    #4
Thema:

BSOD on Surface Pro 4

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