Windows 10: BSOD On this computer but did not receive response on Acer post

All suggested scans, except Malwarebytes and SuperAntiSpyware, don't require the AV to be installed.

Depends on what the files are used for.


All scans create a log that can be attached.

 

OK. ESET online scan still running and I will run Super Antispyware next. Will attach all reports when done.

 

Axeo,
I am attaching all of the log files that I have -- the ES ET online scan did not produce a log file -- I looked for it in the location it should have been stored but the location did not exist. ES ET did not find any threats or viruses so it did not produce a quarantine log. I went to their website and looked at the FAQs -- it stated that for the online scan you must have enabled view of hidden files/folders to see the log -- the log is stored in a temp folder that was not there. I looked for it in the appdata folder under my user name but there was no file created there since 2014.

All of the other logs are attached -- Super Antispyware removed a large number of cookies. The only other program that found anything was the Kaspersky IS but they were all on the external drive that I did not want to touch so I did not remove those items. I do not believe they were active threats but only possible items that could affect performance -- if I need to remove them let me know since I have uninstalled that program. As I mentioned earlier Kaspersky tries to force an license renewal in my experience when it is loaded on a computer and it is not one of my favorite programs. If Windows Defender is not adequate I will take your recommendation on an antivirus program to better protect the computer.

Let me know how I should proceed and I truly appreciate your assistance with this problem.

 

Please remove all pirated programs and such from your system before we can continue troubleshooting.
The Forum Rules is meant for everything regarding piracy

• Discussing it,
• Asking for guidance,
• Asking for a crack,
• The use of it,
• Etc.

Code: 19.02.2017 09.26.59 Object (file) detected C:\Windows\AutoKMS\AutoKMS.exe Application: ESET Online Scanner File: C:\Windows\AutoKMS\AutoKMS.exe Time: 2/19/2017 9:26 AM Object name: HackTool.MSIL.KMSAuto.d[/quote]

 

OK. I'm not sure what that means but is there some file, folder or app that I need to remove? Is it at the location that you have identified as "C:\Windows\AutoKMS\AutoKMS.exe"? Do I just need to delete that folder?

I'm at the local library working on another computer because I'm having internet problems so I am not on the problem computer -- what is pirated about the computer? I do not understand what you mean -- I bought the computer from someone on eBay and everything on it is what it came with as far as I know so I am confused.

 

There is stuff on the system with which software can be illegally activated.
If you didn't perform a total clean install, it may be remainders of the previous owner.

 

OK. I have deleted that folder and I am running the scans again to make sure there is no other problem. I did not know what all the programs were on the computer and I was afraid to remove anything from it when I got it so I left everything as it was. I didn't even change the user name -- mbessio must have been the name of the previous owner -- I remember there are pics from the previous owner still on the computer.

I am very old school and somewhat of a pack rat by nature so I tend to not change things plus I keep everything especially if I do not know what it is -- I'm sure that is a bad habit that I need to break. When all of the scans have completed I will post them for your review so you can advise me on the next steps.

 

As you say, you don't know what is on the system. Another reason for cleaning everything up, it is very possible that the previous owner has installed software to track what you're doing to steal at the right moment. This is a dirty example that actually happens often in regards to credit card fraud or exploiting the system to install ransomware.

It is strongly recommended to backup all personal files you don't want to loose, then wipe every drive (or replace) and clean install Windows.
What many do when they get a used machine, wipe the drive and install Windows all over again, for above reason.

 

Axeo,
Here are the latest scan logs -- I could not run the ES ET online scan (probably because it is a one time scan option) so I had to install it to run that scan and it took forever to install. There were a couple of extra scan logs -- one for KIS and another one for ES ET so I will send those in a separate reply.

 

Here are the other scan log files that I saw -- I did not know if they were additional logs or just something that looked related to the logs so I am sending them to you for review. There was another one for super antispyware too.

 

It all looks clean, but no opinion about all the tracking cookies (no idea if they're malicious or not), but you will want to remove Office and download a fresh installer if you're not planning on starting fresh and want to use Office.

 

OK. I will consider the reinstall -- I'm just afraid of starting over again.

 

No worries, the most important thing is that you backup important files to an external hard drive. In case of software customization check their support for how to back up the customization and how to restore it.

For backing things up, I recommend to triple check everything. I've recently clean installed my system, but today I figured out I lost a few important files because I didn't check everything properly. (I do create system backups weekly, but those files were a few days old)