Windows 10: BSOD or game crash while gaming, help!

Hello everyone.

I play Heroes of the Storm every now and then. But every time I play, the game randomly crashes, usually followed by a BSOD.

When I scan the QR code of the BSOD, it redirects me to a generic Windows help page.

This is really getting frustrating. Considering it's a newly built computer, I'm having these issues since we built the computer. Only my GPU and power supply is relatively old (used before).

My Specs:

OS: Windows 10 Pro 64-bit
CPU: AMD Ryzen 3 1300X
Motherboard: ASUSTeK COMPUTER INC. ROG STRIX B350-F GAMING (AM4)
Memory: Corsair VENGEANCE® LPX 8GB (2 x 4GB) DDR4 DRAM 3000MHz C15 Memory Kit
Graphics: ASUS Nvidia GeForce GTX 650 Ti Boost 2GB GDDR5
SSD: Transcend SSD220S 240GB TS240GSSD220S
PSU: Cooler Master Real Power 620 W 80+ Certified Semi-modular ATX Power Supply


Now, I'm not a computer illiterate. I know how to keep up with the drivers and not get infected by a virus etc.


I want you to walk me through this problem, I will provide every dump/error file required to solve this problem (I don't know what I need to provide, so we can start with that).


Thanks for reading. I'm waiting for your answers.

:)

 

Games Crash to Desktop With No Errors (All Games) Occasional BSOD

• CPU
  
  
  
• Mainboard
  
  
  
• Memory
  
  
  
• SPD*
  
  
  
  
  
  
  
  
  
• Graphics
  
  
  

As requested! *Biggrin

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

Win 10 randomly kills games

Hi Laurynas,

To help you with your issue, we suggest you refer to the links below to get information about compatible games with Windows 10, and troubleshooting steps for crashing game issues:

• Windows 10 Games Compatibility List
• Game crashes or closes unexpectedly

Let us know how it goes.

Regards.