Windows 10: BSOD PAGE_FAULT_IN_NONPAGED_AREA After Resume From Sleep

Updated my Qualcomm WLAN driver and still getting the same blue screen from driver verifier.

ERIK-WINDOWS-08_01_17_144937_65.zip - Google Drive

 

Malwarebytes is still appearing as a faulting application (unless it is a time zone issue).
Same with Qualcom.
Do you have the option to connected to the internet with a wired connection? Using cat5e cable?
If you can do this for a few hours while using windows driver verifier the qualcom driver can be uninstalled and the testing resumed
Which method did you use to fix the qualcom driver problem? device manager update? Acer website download? or from killer networks?



1) download and install everything:
voidtools
Everything search will index everything on internal and external drives.
It can be set to start on boot or when you need it.
It displays search results instantaneously.
The more characters you type the narrower the search results.

2) open everything and type:
mbamswissarmy.sys
mbam
malwarebytes
malware
3) Post the search results into the thread.




Code: BugCheck C4, {9200f, fffff80f3adc8470, ffff95835c045230, ffff95835c045338} Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+fb )[/quote] Code: 8/01/17 6:20 PM Application Error Faulting application name: mbam.exe, version: 3.0.0.1068, time stamp: 0x59125ef2 Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x58ed4d4f Exception code: 0xc0000005 Fault offset: 0x0018da93 Faulting process id: 0x734 Faulting application start time: 0x01d30af2c90976fb Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll Report Id: 079481e1-10ed-4c60-8967-51989eafedd9 Faulting package full name: Faulting package-relative application ID:[/quote]

 

Sorry for the late response, was at work. I did not actually uninstall Malwarebytes, I just removed it from startup options. As for the Qualcomm driver, I updated it in Device Manager.

You mentioned time zone issue, I actually have been having issues with time zone. I run a Windows 10 and Ubuntu 16.04 dual boot and whenever I switched from Ubuntu to Windows, Windows clock would be 8 hours again of my PST time. I managed to fix this by making the UBUNTU clock run off time zone and not UTC or something like that.

Will try fully uninstalling Malwarebytes, then running driver verifier again.

If I'm still getting blue screens, will download WLAN driver directly from Acer's website and run driver verifier again.

 

Now there should only be one anti-virus software during the troubleshooting: windows defender
If there are others in use please post that information into the thread.

 

Uninstalled Malwarebytes and ran verifier, same BSODs. And no I do not have any more antivirus software. Here is my zip file.

ERIK-WINDOWS-08_02_17__01841_73.zip - Google Drive

 

1) open the Acer website and enter your computer's serial or product number to view available drivers.
2) download and install an up to date Intel graphics driver igdkmd64.sys
3) if no driver is found on the Acer website open device manager > display adapters > right click on the Intel graphics > properties > driver details > confirm igdkmd64.sys > ok > update driver
4) if you are not able to do # 2 or #3 open the Intel web site and download the most up to date driver:
Intel® Graphics Drivers


Code: ffffe081`fc31a540 fffff803`63065b98Unable to load image \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f18125a0cc6c75ee\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x25b98[/quote] igdkmd64.sys Intel Graphics driver Drivers & Software

 

Uninstalled the updated WLAN drivers and downloaded fresh ones off Acer's website, still getting blue screens. Will proceed to update Intel graphics driver.

ERIK-WINDOWS-08_02_17__03804_54.zip - Google Drive

 

The logs are displaying that the misbehaving drivers have not been uninstalled (time zone may be an issue)
They were supposed to be removed yesterday and are displaying present on 8/2/2017
Windows defender antivirus has appeared as a problem signature. It has not yet appeared as a problem related to bsod. (It's only a windows update failure at this time)

Are your files backed up?
Have you made an image using Macrium?
Have you made a brand new restore point?
If you needed to perform a clean install (delete partitions, format drive) would you be able to?
If you clean the drive are you comfortable reinstalling Ubuntu as a dual partition?

If Windows defender continue to appear as a problem signature it may be necessary to perform an in place upgrade repair.
Please create a bootable windows 10 iso: Download Windows 10







Code: 8/02/17 6:52 AM Application Error Faulting application name: mbamservice.exe, version: 3.1.0.479, time stamp: 0x58f6af02 Faulting module name: mbamservice.exe, version: 3.1.0.479, time stamp: 0x58f6af02 Exception code: 0xc0000005 Fault offset: 0x0000000000065d25 Faulting process id: 0xfa4 Faulting application start time: 0x01d30b5bf0cb5f85 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe Report Id: e9120fc4-e80f-452f-96d3-a7d89fe23004 Faulting package full name: Faulting package-relative application ID:8/01/17 6:20 PM Application Error Faulting application name: mbam.exe, version: 3.0.0.1068, time stamp: 0x59125ef2 Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x58ed4d4f Exception code: 0xc0000005 Fault offset: 0x0018da93 Faulting process id: 0x734 Faulting application start time: 0x01d30af2c90976fb Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll Report Id: 079481e1-10ed-4c60-8967-51989eafedd9 Faulting package full name: Faulting package-relative application ID:[/quote] Code: 8/02/17 7:21 AM Windows Error Reporting Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: d154e24f-b046-4f6f-8a6a-c9854d9a13c2 Problem signature: P1: c4 P2: 9200f P3: fffff8035f8f8470 P4: ffffcd835b44beb0 P5: ffffcd835b44bfb8 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\080217-2828-01.dmp \\?\C:\Windows\Temp\WER-3859-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1983.tmp.WERInternalMetadata.xml \\?\C:\Windows\Temp\WER17DF.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_c4_ad390fc7da81e21cb95ce9241229eb30f650c3_00000000_cab_02d01983 Analysis symbol: Rechecking for solution: 0 Report Id: 7e4cb1be-a634-443e-8a50-0d106ea7357a Report Status: 16388 Hashed bucket:[/quote]
Code: +++ WER5 +++:Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: d154e24f-b046-4f6f-8a6a-c9854d9a13c2 Problem signature: P1: c4 P2: 9200f P3: fffff8035f8f8470 P4: ffffcd835b44beb0 P5: ffffcd835b44bfb8 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10:[/quote]
Code: +++ WER1 +++:Fault bucket , type 0 Event Name: WindowsUpdateFailure3 Response: Not available Cab Id: 0 Problem signature: P1: 10.0.15063.483 P2: 80240438 P3: 00000000-0000-0000-0000-000000000000 P4: Scan P5: 0 P6: 0 P7: 0 P8: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24) P9: {8B24B027-1DEE-BABB-9A95-3517DFB9C552} P10: 0 +++ WER2 +++: Fault bucket , type 0 Event Name: WindowsUpdateFailure3 Response: Not available Cab Id: 0 Problem signature: P1: 10.0.15063.483 P2: 80240438 P3: 00000000-0000-0000-0000-000000000000 P4: Scan P5: 0 P6: 0 P7: 0 P8: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24) P9: {9482F4B4-E343-43B6-B170-9A65BC822C77} P10: 0 +++ WER3 +++: Fault bucket , type 0 Event Name: WindowsUpdateFailure3 Response: Not available Cab Id: 0 Problem signature: P1: 10.0.15063.483 P2: 80240438 P3: 00000000-0000-0000-0000-000000000000 P4: Scan P5: 0 P6: 0 P7: 0 P8: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24) P9: {8B24B027-1DEE-BABB-9A95-3517DFB9C552} P10: 0 +++ WER4 +++: Fault bucket , type 0 Event Name: WindowsUpdateFailure3 Response: Not available Cab Id: 0 Problem signature: P1: 10.0.15063.483 P2: 80240438 P3: 00000000-0000-0000-0000-000000000000 P4: Scan P5: 0 P6: 0 P7: 0 P8: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24) P9: {9482F4B4-E343-43B6-B170-9A65BC822C77} P10: 0[/quote]

 

Malwarebytes was installed about 2 or 4 BSODs ago, dont know which. But I can assure you that the most recent BSODs have not been caused by Malwarebytes because the directory that the code is referring to does not exist currently.

I did try to update my Intel Integrated Graphics, but Device Manager said that it was the most recent version, it was not available for download from Acer's website, and the version off Intel's website was not allowed to install as Acer has their own special version of Intel Integrated Graphics Drivers?

Anyways after this, I checked for Windows update and there was one available. I updated Windows and ran verifier again but again got two more BSODs (One failed to make a .dmp file).

ERIK-WINDOWS-08_02_17__11409_09.zip - Google Drive

My files are not backed up and don't need to be backed up, this is a brand new laptop bought two weeks ago and just wanted to figure out what the hell is causing these blue screens. Because of this, I did not feel the need to make a Macrium image or create a restore point.

Anyways, if you can't seem to figure out whats going on, fresh install of Windows would be fine by me. Just really wanted to figure out what was causing this. However this works out, I want to thank you for all your time, help, and effort put into this.

Posted the last .dmp file above, give it a shot, and let me know if I should pull the trigger on the wipe.

 

Also just a thought, would these BSODs being caused by driver verifier just not happen in normal use of Windows? I mean I could just wait and see but maybe one of these solutions already fixed the issue, and driver verifier is just unnecessarily overstressing the drivers past unrealistic use and it would be just fine in day to day. Just wanted to know what you thought of this.

 

Driver verifier should be able to be used 36 hours without any bsod.
See the links that were posted earlier.
The use of Windows driver verifier is to find misbehaving drivers now and a some preventative maintenance for the future.

 

Oh ok that makes sense

 

Literally was doing nothing on my laptop and got a UNEXPECTED_STORE_EXCEPTION BSOD.

ERIK-WINDOWS-08_02_17__15552_57.zip - Google Drive

 

The debugging on the latest bsod mini dump is below.
There was no definitive misbehaving driver displayed.
Later today I'll catch up with you. Please continue updating the zip with the bsod.
Do you have the option to connect this computer to the internet using ethernet (wired with cat5e) instead of wireless?


Code: BugCheck C4, {9200f, fffff80abd328470, ffffdf8ec5492eb0, ffffdf8ec5492fb8} Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+fb )[/quote]
Code: Qcamain10x64.sys[/quote]
Code: +++ WER2 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: c8991ae0-37f7-4a37-b26c-0051294acbcc Problem signature: P1: c4 P2: 9200f P3: fffff8051d2d8470 P4: ffffdf8fdd49ede0 P5: ffffdf8fdd49eee8 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: +++ WER3 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: 8ae98e40-a335-4e35-bf3b-186e42b3fe63 Problem signature: P1: c4 P2: 9200f P3: fffff806fbfc8470 P4: ffffc58d437c0eb0 P5: ffffc58d437c0fb8 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: +++ WER4 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: 6b9f8395-2d92-4c3d-8303-6128157d10b6 Problem signature: P1: c4 P2: 9200f P3: fffff80abd328470 P4: ffffdf8ec5492eb0 P5: ffffdf8ec5492fb8 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: +++ WER5 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: 23d8ff79-fcf0-41f9-b597-5c02595a3603 Problem signature: P1: c4 P2: 9200f P3: fffff8035f8f8470 P4: ffffcd835b44beb0 P5: ffffcd835b44bfb8 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: +++ WER6 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: 7c2f4829-8da6-475a-99f2-7f45e2ada2dc Problem signature: P1: c4 P2: 9200f P3: fffff80576d38470 P4: ffffb30ddb7f9e10 P5: ffffb30ddb7f9f18 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: +++ WER7 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: b11692d5-9918-48c7-8f63-bae7983ec382 Problem signature: P1: c4 P2: 9200f P3: fffff80553cd8470 P4: ffffc6898da5ca60 P5: ffffc6898da5cb68 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: +++ WER8 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: bedde8c5-bb00-4a2f-a2e1-0c2978da62a0 Problem signature: P1: c4 P2: 9200f P3: fffff80f3adc8470 P4: ffff95835c045230 P5: ffff95835c045338 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: +++ WER9 +++: Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: a1008b30-d45f-4e4b-8b57-2412f35c3467 Problem signature: P1: c4 P2: 9200f P3: fffff8060cc78470 P4: ffffa90b52a40730 P5: ffffa90b52a40838 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10:[/quote]

 

Okay.
Please connect to ethernet.
Then disable windows updates of non-Microsoft drivers:
Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
Please use the hardware setting on the computer if there is one to turn off wireless.
Then uninstall the wireless driver: Qcamain10x64.sys
Please use device manager to uninstall it (not disable it)
Then open file explorer > this PC > local C: > enter Qcamain10x64.sys in search to see if it is completely uninstalled.
Then continue using windows driver verifier to generate bsod mini dump files.


So you will have completely eliminated 3 misbehaving drivers:
1) Malwarebytes
2) Qualcom wireless driver
3) Avira antivirus

And updated 1 misbehaving driver:
4) Intel graphics

When we have more misbehaving drivers and there are no more bsod we will find a replacement driver so that you can use wireless at a later time. For the time being it will make troubleshooting easier with ethernet and no likelihood or recurrent problems with the wireless driver.