Windows 10: BSOD playing Elder Scrolls Online on higher than Low Settings

This isn't the only game I've had this issue, I have also had it on Heroes of the Storm (Which also worked on low settings) and Star Wars Battlefront Beta (Did not test on lower settings)

There was no BSOD, but computer crashed and restarted so the error should be similar in nature.

Attached is my crash info, please if you can tell me the cause of the crash and what I will need to do to fix it.

Attachment 48713

:)

 

Win32kbase.sys BSOD

Hello Community,

I'm here today to ask for help with a problem that has plagued my desktop.

I have recently tried to play a game called "Elder Scrolls Online" and have experienced a form of a "Memory Leak" fallowed sometimes by a win32kbase.sys BSOD. (The Elder Scrolls support Isn't making any progress on this)

I fear that I've exhausted all my options at this point (Even a clean OS Install).

Please help me with this issue.

Thank you for your time.

Devin C Smith

 

Cannot play Elder Scrolls Online

Hi Stin ,

I realize the inconvenience you are experiencing with Elder Scrolls
on Windows 10. I will certainly help you.

To assist you better, please reply to the following questions:

1. Have you installed all pending Windows updates on your PC?

2. Do you get any error message with this game?

I suggest you to uninstall and reinstall the game and check if it resolves the issue.

If issue persists, make sure your Firewall / Anti-virus
isn't blocking the game. The steps to unblock the Elder Scrolls, will vary depending on the anti-virus or firewall software that you use. Refer to the documentation for your anti-virus or firewall software to open the settings and make sure that the
software is not blocking the game.

Hope this information helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Hi Mikarugi,



Warning Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Talent, please remove them as it may cause trouble.

Please check Acer for BIOS updates.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Code: *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys 0: kd> lmvm nvlddmkm start end module name fffff800`8bba0000 fffff800`8c694000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Sat Oct 03 04:08:52 2015 (560F38B4) CheckSum: 00ABDFB7 ImageSize: 00AF4000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Please check Acer for BIOS updates.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Code: *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys 0: kd> lmvm nvlddmkm start end module name fffff800`8bba0000 fffff800`8c694000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Sat Oct 03 04:08:52 2015 (560F38B4) CheckSum: 00ABDFB7 ImageSize: 00AF4000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Sounds good, I think I might have used a driver download software in some form, and if I did I wouldn't be able to remember which drivers it downloaded. When I get home tonight (On my laptop right now) I'll try uninstalling every nvidia driver (I tried uninstalling and re-installing just the graphics driver before, not all of it) and if it doesn't fix the problem, would a factory reset of my computer fix the problem? Since I can't remember the drivers that were installed it might be faster after I back up my hard drive.

 

Okay, so I used Display Driver Uninstaller in safe mode to uninstall my Nvidia drivers, the went to Nvida and got the most recent driver for my GTX745 (Which was version 358.91). Installed only graphics and PhysX and made sure Clean was checked, then after I restarted my computer. Loaded up ESO to check and I still got the same issue as before, game froze then computer restarted. Attached is a new ZIP file with one more minidump file from the crash that just occurred.

Attachment 48942

I checked the ACER site for BIOS updates, but for my model there was only one from 2013, so I don't think that's the problem, that said I don't know much about these things, should I do something with my BIOS anyway?

I can confirm that I have driver talent on my computer, thus I most likely used it, but cannot remember what drivers I would have gotten with it. Is there any way to find out so I can uninstall them? That may also be a potential cause.

I would like to have this issue fixed by Thursday night but am willing to be patient, thanks for the help so far and I hope to figure out the issue in due time.

 

You should probably remove Driver Talent. It sounds like your computer is older, and not able to find good drivers. Does the Acer website list any available drivers for your model and Windows 10 for you?

 

I already removed it, and the model may be somewhat old but I got this computer about 6 months ago. That said, the only drivers On the site there is not an option for Windows 10

 

If you have some time, go through the devices and see where you may can revert the drivers. Reverting the drivers may remove the corrupted onces.
Please don't forget to note the onces you revert, that'll help a lot for us.

 

I went into device manager and looked for all drivers that gave me the option to roll back and did so to all of them. Then tried the game again, it started to freeze for a few seconds then resume control and continued to do this every few seconds, there was no crash but this was also a common problem I had before, basically if it did not crash it does this instead, I should have mentioned that in the first post. Note that this freezing behavior persists after I close the game (As I am typing this the screen freezes but I can still type, text appears after) If I restart it goes away. THus I feel rolling back the drivers still has not fixed my issue, that said, here are all the device drivers I rolled back and what they were listed as in device manager after I rolled them back (There was one I missed to record)

Intel Device (One I missed to record, it was something like this but I can't remember)
Intel(R) 4th Gen Core Processor DRAM Controller > PCI Standard Host CPU Bridge
Intel(R) Series/C220 Series PCI Express Root Port #1 > PCI Express Root Port Properties
Intel(R) 8 Series/C220 Series PCI Express Root Port #8 - 8C1E > PCI Express Root Port Properties
Intel(R) B85 LPC Controller - 8C50 > PCI Standard ISA bridge
Intel(R) Xeon(R) processor E3-1200 v3/4th gen core processor PCI Express x16 Controller - 0C01 > PCI Express Root Properties
Intel(R) Ethernet Connection I217-V
Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC

 

Please try to update these drivers through device manager.

 

Okay, done, should I test to see if the issue is resolved or is there something else I could do first?

 

Just test your system *Smile

 

Same thing happened, game froze every few seconds and the freezing persisted when the game was closed. This time though there was no sound in game.

 

Just to prevent mistakes about your system specs, I need you to fill in your system specs with the specs of the pc you are having trouble with. This would be very helpful as the logs don't have all the system specs of your pc.
Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs: