Windows 10: BSOD playing H1Z1 and Heroes of the Storm

The pc specs:

• CPU: i5 6600K
• MB: Asus Maximus VIII Hero
• RAM: Corsair Vengeance LPX DDR4 2666MHz 16GB (2x8GB)
• GPU: Asus GTX 780 Ti

Done no overclocking

H1Z1 reboots my pc as soon as I join a server. Heroes of the Storm I can play for minutes or hours before getting a reboot. In both cases I'm not always getting a .dmp file.

:)

 

I am getting BSOD System Service Exception dxgmms2.sys when adding webcams to vMix software.

Windows 10 Pro 10586.36.

dxgmms2.sys 576864 bytes (563KiB), 30.10.2015 09:17, file version 10.0.10586.0

I get the BSOD occasionally when playing Heroes of the Storm. or Hearthstone.

my dumps:

Windows 10 BSOD SYSTEM_SERVICE_EXCEPTION (dxgmms2.sys)

 

Heroes of the Storm

Hi,

Thank you for posting your response.

Follow the Methods below.

Method 1: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

1. Press “Windows + X”
and select Device manger.

2. Select
Network Driver and expand the driver icon.

3. Right click on the driver icon and click on
Update.

4. Follow the onscreen instructions to update the driver.

Method 2: Place your computer in clean boot state and check if it helps.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Please feel free to reply, in case you face any other issues with Windows in future. We'll be more than happy to assist you again.

 

Hi Maieh,

Welcome to the 10forums.

Due to the place where I am I cannot properly read the dumps, but the crashes are 0x10E(VIDEO_MEMORY_MANAGEMENT_INTERNAL) which are graphics problems.
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

 

Sorry for the late response, not had alot of time the last couple of days.

I followed your guides, added more info to my pc spec. Then I uninstalled everything from Nvidia with DDU(In safe mode) and installed the newest drivers available from their site. After some testing of both games I still seem to have the same problems.

H1Z1 reboots the pc as soon as I join a game and the game world loads, sometimes I get a .dmp file, most of the time not( Seems to register in Event Viewer every time tho).
In HotS it is as before as well, altho once today , instead of a reboot, the graphics drivers had crashed(checked Event Viewer after rebooting, was some other events as well) and the screens went black, had to manually reboot to get them back.

 

With the problem of a game rebooting your pc, you might want to create a new thread at the Gaming section