Windows 10: BSOD playing Lego Incredibles

my computer keeps crashing wile playing the game for about 10 minutes. I didn't see any error codes. I uploaded my data, hopefully I did this correct.

Thanks for the help.

:)

 

Silverlight is not working for LEGO Program

Hello Holly,



Thank you for writing to Microsoft Community Forums.



I understand that it feels frustrating when you are unable to access the application because of an error.

1. Since when are you facing this issue?
   
2. Which version of Windows 10 you are using currently?
   

I suggest you to try the steps mentioned below and check if that helps.



Method 1:



Try uninstalling and re-installing the application and Silverlight.



Also, you can refer the article by LEGO on
Mindstorms launch issues.



Method 2:



Disable Norton antivirus and try running the program.

1. Right click on the Norton icon at the right hand bottom corner of the screen.
   
2. Click on Open Norton antivirus.
   
3. Now click on Disable Smart Firewall and select the duration.
   
4. Now click on Disable Antivirus and select the duration.
   

Note:
If you disable the security software or firewall, the system might be temporarily exposed to security threats and risks. Please make sure to turn it on after performing the steps.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

[SOLVED] Multiple random BSODs, all pointing to the kernel


No BSODs yet but I haven't been playing World of Warcraft which I suspect to be a possible cause.

Was the driver verifier step necessary or just a suggestion?