Windows 10: BSOD Playing Overwatch, Whea_uncorrectable_error

Hey everyone,

I got my very first BSOD when i am playing overwatch. I'm using my laptop almost 2 years. Windows 10 x64, 8Gb ram, Intel i7-5700hq 2.7ghz. And using One Hdd, one ssd and """ m2-pci express ssd on m2 port. my computer brand says it s not supported at m2-pci express ssd at my motherboard but i am using it anyway for one year (no problem for now)"""

Thank you for supports people TFdebugFiles.rar

:)

 

Whea_uncorrectable_error only when playing games

I've been experiencing the Whea_Uncorrectable_error BSOD when playing games like CSGO or planetside 2, but not League of legends. It happened frequently when playing the mentioned games on 8.1, then when I upgraded to Win 10 it still occurred.

 

Getting a Blue Screen of Death from DRIVER_POWER_STATE_FAILURE, I think.

Hello, I've recently been having a large frequency of BSODs all of a sudden. Most occurred after I played the game "Overwatch", but it has begun to occur simply from trying to use some resource-intensive (I doubt more intensive than Overwatch though) software
as well.

If my memory serves me correctly, I believe the most recent BSOD was a "DRIVER_POWER_STATE_FAILURE", but I think I might have seen a "VIDEO_SCHEDULER_INTERNAL_ERROR" or something too.

For now, I'm going to try updating my graphics driver.

On a side note. when I play Overwatch, I have seen the internal temperature hit anywhere from 65 to 80 degrees Celsius. Should I dust my laptop? I believe I need to use compressed air or something.

DMP and NFO files link:

BSOD Files – Google Drive

 

Dump indicates a hardware failure:
Code: WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffd48c67fc1028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value. Arg4: 000000000100110b, Low order 32-bits of the MCi_STATUS value.[/quote] Code: 0: kd> !errrec ffffd48c67fc1028 =============================================================================== Common Platform Error Record @ ffffd48c67fc1028 ------------------------------------------------------------------------------- Record Id : 01d38899535ed734 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 1/10/2018 21:52:07 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffd48c67fc10a8 Section @ ffffd48c67fc1180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Generic Flags : 0x00 Level : 3 CPU Version : 0x0000000000040671 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffd48c67fc10f0 Section @ ffffd48c67fc1240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : 71 06 04 00 00 08 10 00 - bf fb fa 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffd48c67fc1240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffd48c67fc1138 Section @ ffffd48c67fc12c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : GCACHELG_ERR_ERR (Proc 0 Bank 7) Status : 0xbe0000000100110b Address : 0x0000000094000000 Misc. : 0x0000015088000086[/quote] I suspect your CPU is overheating. You can use a program like Speedfan or HdwInfo to monitor temps to check this.

You can also follow this tutorial to stress test your CPU:
Prime95 - Stress Test Your CPU - Windows 10 Forums

 

Hi thank you for your support.

After a new thermal paste I got bsod again. Here is my new debug files. Do you think it's cpu again ? If so I gonna contact my technical support service. Thanks DESKTOP-BTPHEAU-Cmt_13_01_2018__01807,84.zip

 

The logs are in a foreign language and cannot be scanned or read.
Please use English as the default language and re-post the zip for troubleshooting:
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
log collector v2-beta06.zip
For any new BSOD please post a new zip into the thread:
log collector v2-beta06.zip

1) Make sure that there is no over clocking while troubleshooting.
2) Sometimes there are problems in the bios that produce bsod.
The BIOS: BIOS Version/Date American Megatrends Inc. 5.011, 15.10.2015 SMBIOS Version 2.8
3) Please check to see if this is the most up to date version.
4) Open the website for the computer or motherboard manufacturer to view the drivers and BIOS and post URLs or hyperlinks into the thread.
5) To ensure that there are no improper bios settings please reset the bios.
6) Sometimes there can be failure to boot after resetting the bios.
7) Backup the computer files to another drive or to the cloud.
8) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
9) And please create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

10) For Prime95 record:
a) maximum temperature
b) continuous test duration

11) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link in prior post)
12) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials