Windows 10: BSOD Playing WoW or at Windows (Different error codes? 0x0000000a)

Hello there.
I' have a friend, whom updated her PC a while ago from Windows 8 to Windows 10.
However, after she updated her PC - things started getting really odd, she can end up having either multiple bluescreens per day, or actually zero.

She is not the biggest 'Nerd' if i may say, which is why im posting it here for you.

- Its a slight older PC - And accordingly she had different errors, such as "IRQL_NOT_LESS_OR_EQUAL caused by ntoskrnl.exe", and others.
She has two ramsticks in her PC - and she tells me that she tried swapping out both sticks with new, but bluescreen still happened.
I have a slight idea of it might be due to bad drivers after update, but who knows.
I've gathered her debugging zipfile, as out from the guide - while i hope someone in here can help a bit out, i'll of course try to research some slight bits myself too.

Attaches:
Mouse: R.A.T 3 (USB)
Keyboard: Steelseries Merc Sealth (USB)
Soundcard: Some random USB stuff from the local shop for 10 quid (Picture of it: http://i..io/n7q2.jpg)


Specs:
AMD FX-4300, HD7700 Series
Links:
HWMoniter (Spec and Temperatures) - http://i..io/X4l7.png

____

Any questions, just ask! *Smile
*Debugging information attached to post.

:)

 

0x0000000a "IRQL_NOT_LESS_OR_EQUAL" BSOD in hal.dll

Hello Tezloiv,

Thank you for posting your query in Microsoft Community.

We regret for the inconvenience caused to you. We will be glad to assist you with this issue.

Please answer the below questions to assist you better.

1. After upgrading to Windows 10, did you update all the drivers?

2. Did you install all the pending windows updates?

3. Are you using any third party anti-virus software?

4. Does this issue occurs only while playing particular game or with all other games as well?

IRQL_NOT_LESS_OR_EQUAL, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

Unplug all external devices like printer, flash drive, scanner etc., (except mouse and keyboard) connected to the computer and restart the system to get to the desktop screen. Once you are on the desktop screen ensure to install any pending updates
and also update all device drivers from Device Manager. Do remember to restart the computer once this is done.

You may refer to the below article on how to update the drivers in Windows 10.

http://windows.microsoft.com/en-in/windows-10/how-to-update-drivers

You may install all the pending updates and check if it helps.

Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Reference:

BSOD Finding and fixing them

Troubleshoot blue screen errors:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope it helps. Do reply if you need further assistance.

Thank you.

 

0x0000000a "IRQL_NOT_LESS_OR_EQUAL" BSOD in hal.dll

Hi Sangeeta,

I received another BSOD today, with a different error. I was away from the computer when it happened, so the only information I have is in the dump file.

Here's a screenshot of the new dump file in Bluescreenview:





Here's a zip file with both the dump files in it (since you were unable to open the previous one):

https://onedrive.live.com/redir?resid=8347EF191EAE4605!107&authkey=!AOsVMOKHW5gdw0k&ithint=file%2czip

 

Rule 4No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be please to assist - No further assistance will be provided until we are satisfied that the software is genuine.

 

Oh, is anything pirated? - its not my PC, i just said yes to help basicly.

 

Theres a tool which is used to bypass the activation of microsoft products. If you are sure you did not use a tool like this, maybe a friend or store tech did it without your knowledge.