Windows 10: BSOD - Posting Instructions

BSOD - Posting Instructions
*YouTube video player

1. Click/tap on the Download button below to download the file below.



2. Save the .exe file to your desktop or other convenient location.

3. Double click on the file to run it.

4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

5. A command prompt will now open to get the required information from your system, save the information into a YourComputerName-xxxx.zip file on your desktop, and close.

6. When finished with step 5, do either step 7 or 8 below.

7. If You Have Already Started a Thread in "BSOD Help and Support"

A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.

8. If You Have Not Already Started a Thread in "BSOD Help and Support"

NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.
9. In your BSOD post, upload the YourComputerName-xxxx.zip file into your post.


If you have any problems running the collection tool, you can try our new beta tool instead:

• click on the download button
• choose save (to downloads for example)
• extract it (right click, extract all)
• run it by clicking on the shortcut.

:)

 

The computer has rebooted from a bugcheck.

I suggest that you ask your question where the experts in analyzing BSODs are:

https://www.sysnative.com/forums/bsod-crashes-k...

Please read the "Posting Instructions" pinned at the top of the forum before posting your question.

 

Frequent BSOD on Samsung ATIV Notebook 9

Another BSOD - verifier gave RTKVHD64.sys again. I have deleted/re-installed the Realtec driver as you instructed a few posts ago. Any further thoughts.

Again no mini dump file with this BSOD.