Windows 10: BSOD - potential Thunderbolt issue with MSI Z790 Ace and UAD Arrow

I have a new computer which I bought about 4 months ago. I've had random instances of BSOD occur occasionally since then and am trying to narrow down the cause of it.Computer Specs:Windows 11 24H2MSI MEG Z790 AceCorsair Vengeance DDR5 2x16GBMSI GeForce RTX 4060 Ventus 2x 8G4TB Kingston Fury RenegadeHardware:UAD Arrow Thunderbolt 3Thunderbolt 4 cableMost BSOD events seem to occur when plugging in or using an audio unit UAD Arrow using a Thunderbolt connection to the motherboard MSI MEG Z790 Ace. The audio unit works fine most of the time, however as far as I can tell this connection seems

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I always have to restart the computer for the thunderbolt 4 ports to connect to my UAD hardware

Hi

Welcome to Microsoft community.

Could you please provide more details about your setup? Specifically:

1. Computer Model and Manufacturer: Knowing the exact model can help identify if there are any specific compatibility issues or updates available for your hardware.
   
2. UAD Hardware Model: Which Universal Audio device are you using?
   
3. Drivers and Firmware: Are all your drivers and firmware up to date, especially for the Thunderbolt 4 ports and UAD hardware?
   
4. Connection Sequence: Are you connecting the UAD hardware before or after booting up your computer?
   
5. Error Messages: Are there any specific error messages or notifications you receive when trying to connect the UAD hardware without restarting?
   

Providing these details will help me give you more targeted advice. Looking forward to your response.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

BSOD Windows 11 Z790 MSI

Dear Paul,

thank you for your reply, just to repeat myself - this is brand new system with Z790 MSI motherboard, i9-13900KF CPU and RTX4090 GPU, no chance to have "old drivers" in my case.

1. I do have latest Nvidia driver from official website 527.56 (WHQL)

2. This step doing nothing as #1

3. Same as #2

4. I installed driver from Nvidia website

5. I do have most recent BIOS from MSI website

 

I always have to restart the computer for the thunderbolt 4 ports to connect to my UAD hardware

I always have to restart the computer for the thunderbolt 4 ports to connect to my UAD hardware, and all though they do connect after a restart it's really annoying

is this a known problem and how can I fix it