Windows 10: BSOD Problem I don't know how to solve

Hello,


I keep on having a BSOD problem and frankly it is driving me crazy. This started to occur a lot at first when I played the Sims 4 and whenever I would split the webpages (so two would show up at a time). Additionally, I noticed whenever I played the Sims 4 my computer would get really hot to the point I could hear the fan. I've tried updating my drivers, but of them were updated. I tried to run a diagnose using the command prompt, but that came up clean. I checked for malware and any viruses on my computer, but there was nothing. In the end, I decided to uninstall the game as well as some other 3rd party apps via safe boot.


My laptop is heats up that same just slower and I reinstalled the game and all seemed to be going well with my computer (except for one BSOD at the time). But now, I'm getting BSOD of death again and I have no idea if it's because of the game or not. I've looked everywhere to figure out the problem and I literally have no clue what to do.


Here is my crash report from my recent BSOD:


Windows version: Windows 10 , 10.0, version 1803, build: 17134
Windows dir: C:\WINDOWS
Hardware: 80EC, LENOVO, Lancer 5B3
CPU: AuthenticAMD AMD FX-7500 Radeon R7, 10 Compute Cores 4C+6G AMD8664, level: 21
4 logical processors, active mask: 15
RAM: 7443435520 bytes (6.9GB)





Crash Dump Analysis



Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Fri 6/7/2019 12:30:41 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\060719-39859-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1AAAB0)
Bugcheck code: 0xEF (0xFFFF8F8339657580, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 6/7/2019 12:30:41 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntdll.sys (ntdll!ZwTerminateProcess+0x14)
Bugcheck code: 0xEF (0xFFFF8F8339657580, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED

:)

 

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