Windows 10: BSOD question. Event log file attached. Please take a look!

https://umass-my.sharepoint.com/:u:/g/personal/wkwon_umass_edu/EWP9UbngpvNHmrHynC281BIBDTdGFUoj9WTKiaHQ2jpnBg?e=9brDn8

This is the event log file from my laptop. I dont have minidump file as the "error info collection" process do not move on from 0 % and have to force restart all the time. Please help me to find the source of the BSOD problems..


It could be the driver issue, windows issue, or the hardware. None are sure. Just want to find the issue..




Attatched is the unanswered question posted before.

• First Post

Hi, Ive been going through this endless BSOD issue with my samsung laptop for about 8 months now thanks to amazing warranty and customer care provided from Bestbuy and Samsung. Left it for months and finally picked it back up to fix and to save some money.


I defintely reset this laptop multiple times and that didnt help.



I ran virus check and it was clean, obviously bc i reset it.


Focused on kernal data inpage error solution and realized it could be from bad sectors or the physical HDD/RAM.


I have first tried windows event viewer to realize Distributed COM was mainly causing the crashes with the Event ID 10016. Which i was not too sure what it meant and couldnt find.


So i moved on to use cmd and used "chkdsk C: /f /r" to see if i can located bad sectors and hopefully it fixes it by itself. On stage 4, it gave me an error that says "The disc does not have enough space to replace bad clusters"

-> this made me want to believe that the HDD has failed. If its other systemical issue or the Ram issue it would be way more difficult +Ram is soldered and i will need to replace the entire motherboard which I have never done and is way more expensive.


I have found the compatible HDD for my laptop and I am a step away from ordering it. Am I in the right track to do this?


Tl;dr

Would an error message from chkdsk enough for me to conclude that it is the faulty HDD that causes endless and more frequent than before BSOD?


I really have no access to other people who have knowledge about this stuff to discuss about the issue. I really need an advice. Thanks.

• Second post

Hello, thank you very much for your response.


Sorry for the late reply, as I was trying to locate the minidump files for a while.


Then I realized that my laptop never was able to create dump files as it would always stick at 0% BSOD and would never move further. I had to force shut down and power in the laptop everytime BSOD happens. So yes, I dont have any minidump files.


While I was struggling with locating minidump file, here are some new stuffs i found.

• I did the built in Windows Memory Diagnositc, and after going through 2 stages? it didnt give me any errors. Then it automatically began chkdsk process. At stage 5, at around 45%, BSOD happened. Of course, I had to force restart, and it re-began chkdsk process and stuck at stage 5 and BSOD popped up. Highly assuming that this is a disk issue.

• I also had a new error code from BSOD. 0xc0000225 error code. Doing some research told me that this is an error that pops up when the windows update thing is interrupted.

• Now that I recall, I had BSOD happening since this January.
  • Windows update was interupted, had it fixed through warranty, brought it out without completing windows update that they had to do as I needed it immediately, and now can't get out of BSOD loop.
• Following is the complete error codes list that I experienced.
  • 0xc0000225
  • Kernel_Data_Inpage_Error
  • System_Service_Exception
  • Critical_Process_Died Most common
  • "Bad_System_Config_Info"Additional BSOD for stage 4
  
  Do you think these can happen because of incomplete windows update? Or should I just replace SDD and hope it gets fixed.
  

P.S.

BSOD happens anytime. Sometimes so much like 10 times in 20 minutes, then sometimes it can last without BSOD for days. Restarting the computer properly seem to help increase the length of it staying well without BSOD, but not all the time.


________________________________________________________________________________________________________________________________________________________________


Any help would be appreciated. I have been struggling with this faulty laptop since last november. Want to end this now..

:)

 

BAD_POOL_HEADER BSOD, Dump File attached


Hi Groggubus,

Welcome to the 10forums

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please follow this suggestion for the BSOD

1. Please open BitDefender and go to the modules,
2. Go to the firewall settings,
3. Uncheck 'Block port scans in the network',
4. Reboot your system <-- IMPORTANT

 

Endless BSOD question.... Event log attatched.. help..

https://umass-my.sharepoint.com/:u:...NHmrHynC281BIBDTdGFUoj9WTKiaHQ2jpnBg?e=9brDn8

This is the event log file from my laptop. I dont have minidump file as the "error info collection" process do not move on from 0 % and have to force restart all the time. Please help me to find the source of the BSOD problems..

Attatched is the unanswered question posted before.

• First Post

Hi, Ive been going through this endless BSOD issue with my samsung laptop for about 8 months now thanks to amazing warranty and customer care provided from Bestbuy and Samsung. Left it for months and finally picked it back up to fix and to save some money.

The Issue im having is literally endless and frequent BSOD. It wasnt as bad before but now using about 0~5 minutes in, it crashes. The error messages are as followed: "Critical_Process_Died" , "Kernal_Data_Inpage_Error" , and "System_Service_Exception".

After days of learning, searching, researching as Im new in this area, I got to encounter some of the diagnosis.

I defintely formatted this multiple times and that didnt help.



I ran virus check and it was clean, obviously bc i formatted it.

Focused on kernal data inpage error solution and realized it could be from bad sectors or the physical HDD/RAM.

I have first tried windows event viewer to realize Distributed COM was mainly causing the crashes with the Event ID 10016. Which i was not too sure what it meant and couldnt find.

So i moved on to use cmd and used "chkdsk C: /f /r" to see if i can located bad sectors and hopefully it fixes it by itself. On stage 4, it gave me an error that says "The disc does not have enough space to replace bad clusters"

-> this made me want to believe that the HDD has failed. If its other systemical issue or the Ram issue it would be way more difficult (+Ram is soldered and i will need to replace the entire motherboard which I have never done and is way more expensive).

I have found the compatible HDD for my laptop and I am a step away from ordering it. Am I in the right track to do this?

Tl;dr

Would an error message from chkdsk enough for me to conclude that it is the faulty HDD that causes endless and more frequent than before BSOD?

I really have no access to other people who have knowledge about this stuff to discuss about the issue. I really need an advice. Thanks.

• Second post after a reply asking for mini dump file.

Hello, thank you very much for your response.

Sorry for the late reply, as I was trying to locate the minidump files for a while.

Then I realized that my laptop never was able to create dump files as it would always stick at 0% BSOD and would never move further. I had to force shut down and power in the laptop everytime BSOD happens. So yes, I dont have any minidump files.

While I was struggling with locating minidump file, here are some new stuffs i found.

• I did the built in Windows Memory Diagnositc, and after going through 2 stages(?) it didnt give me any errors. Then it automatically began chkdsk process. At stage 5, at around 45%, BSOD happened. Of course, I had to force restart, and it re-began chkdsk
  process and stuck at stage 5 and BSOD popped up. Highly assuming that this is a disk issue.

• I also had a new error code from BSOD. 0xc0000225 error code. Doing some research told me that this is an error that pops up when the windows update thing is interrupted.

• Now that I recall, I had BSOD happening since this January.
  • Windows update was interupted, had it fixed through warranty, brought it out without completing windows update that they had to do as I needed it immediately, and now can't get out of BSOD loop.
• Following is the complete error codes list that I experienced.
  • 0xc0000225
  • Kernel_Data_Inpage_Error
  • System_Service_Exception
  • Critical_Process_Died (Most common)
  • "Bad_System_Config_Info"(Additional BSOD for stage 4)
  Do you think these can happen because of incomplete windows update? Or should I just replace SDD and hope it gets fixed.
  

P.S.

BSOD happens anytime. Sometimes so much like 10 times in 20 minutes, then sometimes it can last without BSOD for days. Restarting the computer properly seem to help increase the length of it staying well without BSOD, but not all the time.

________________________________________________________________________________________________________________________________________________________________

Any help would be appreciated. I have been struggling with this faulty laptop since last november. Want to end this now..

 

Unable to attach documents to email error The following files couldn't be attached: IMG.pdf. Please try again later

Hi Mikalbe,

Please answer these questions to assist you better.

• How are you accessing mail e.g. Mail app or Outlook?
• Is the issue with a particular format of attachments?

I suggest you to try attaching a different format of file and check if you are able to attach file and send mail. Also install all pending Windows updates and check. If the issue still persists follow the steps below.

App Troubleshooter

I suggest you to run app troubleshooter for issues related to edge and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Do let us know if you are able to attach files to email. Thank you.