Windows 10: BSOD random restarts on new hardware, error 0x00000124

Discus and support BSOD random restarts on new hardware, error 0x00000124 in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi guys. Please help if you can. Problem: For some reason my computer reboots randomly. It happens under load after five hours of work, or after... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by eeaga, May 15, 2017.

  1. eeaga Win User

    BSOD random restarts on new hardware, error 0x00000124


    Hi guys. Please help if you can.

    Problem:
    For some reason my computer reboots randomly. It happens under load after five hours of work, or after two minutes after booting into Windows. I get the following BSODs (.dmp files in the attachment):
    • WHEA_UNCORRECTABLE_ERROR (most of the time): The bugcheck was: 0x00000124
    • DRIVER_IRQL_NOT_LESS_OR_EQUAL (only once so far): The bugcheck was: 0x000000d1
    I was trying to debug the problem myself using WinDbg and .dmp files from the C:\Windows\Minidump folder, but failed to resolve symbol issues:
    • *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    • *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    This debugging problem drives me crazy... tried many things but nothing works. Nevertheless, I need to find out what is failing and not how to debug Windows dump files. So, could anyone please help me to read these files and tell what is inside them? I guess they should more or less point to the problem.

    Additional information:
    I constantly monitor the temperatures and the voltages on the mainboard and the CPU and they are stable, meaning that the voltages are not dropping under load and the CPU temperature is never critical (also immediately goes back to idle temperature when finished working). I also tried CPU stress tests and memory tests. Both seems to be working.From what I read so far it should be a hardware issue (WHEA_UNCORRECTABLE_ERROR), but it would be nice to know what exactly is failing. Another argument for hardware theory: Linux also fails on the same set up but there is nothing in the logs, while Windows outputs a BSOD (appreciate it, thanks Windows*Smile).

    Configuration:
    Minimum set up. All hardware is brand new.

    Windows 10 Pro 64, 10.0.14393
    i7-7700K 4.2GHz processor
    Asus z270g mainboard with the latest BIOS 0906
    Corsair RM750x PSU
    Noctua NH D9L cooler
    G.Skill F4 DDR4 2133MHz RAM (2x8GB)
    250 GB Samsung 850EVO SSD
    NO GPU

    Just reading the .dmp files would already be a great help. Thank you.

    :)
     
    eeaga, May 15, 2017
    #1
  2. Keny Lau Win User

    EVENT 1001 - BugCheck - The computer has rebooted from a bugcheck.

    Lately my computer has been restarting out of nowhere at random times, doesn't show a BSOD it just black screens and restarts.

    This is the error that shows on eventviewer:

    Event 1001, BugCheck

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffab0182114038, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\010618-40156-01.dmp. Report Id: 3e609480-61a7-4589-a40c-3f315d745e16.

    and the critical error is:

    Event 41, Kernel-Power

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    The two instances I remember it crashing was when playing a game and when downloading a file.

    Haven't made any changes into hardware/software lately.

    Shared items 1-6-2018
     
    Keny Lau, May 15, 2017
    #2
  3. Jan Del Win User
    BSOD 0x00000124

    Hi Tyle,

    The error code 0x00000124 is usually associated with a hardware driver mismatch. We suggest following the troubleshooting steps suggested on this
    article about solving BSOD issues.

    Update us with the outcome so we can provide you further assistance.
     
    Jan Del, May 15, 2017
    #3
  4. lmaneke Win User

    BSOD random restarts on new hardware, error 0x00000124

    That error is usually caused by a faulting driver or hardware that is failing, as you stated.

    You are running the Anniversary Update of Windows 10. Is this a clean install of Windows, or did you start from an earlier version of Windows and upgrade.

    Is the firmware on your SSD up to date? I've had an issue before where I had a hard drive that would stop responding and would cause this error.

    How many sticks of RAM do you have? If you have 2 or more, remove and reseat your RAM sticks and test. If the BSOD still occurs, you may want to remove sticks, and keep one installed. If removing sticks fixes your issue, then you may need to do a memtest to determine which RAM stick is bad.

    If that doesn't solve your issue, then you may be looking at a possible PSU issue. As it seems, I wouldn't think there would be a problem with the motherboard.

    Looks like a lot of testing to be done here.
     
    lmaneke, May 15, 2017
    #4
  5. eeaga Win User
    All drivers are up to date. This is a clean install of Windows 10 with the few updates on top. I purchased this version a long time ago. Not sure if it matters.

    Just updated the firmware of my SSD. I will keep this setup for now and proceed with RAM tests if it fails. There are two sticks of RAM (2x8GB).

    It actually feels a bit like a power issue, but the PSU is not even getting hot under load which I guess indicates that there is more than enough power for all the components.

    Anyway, thanks for your quick reply. It would be very nice to see the .dmp contents though.
     
    eeaga, May 15, 2017
    #5
  6. lmaneke Win User
    I do apologize as I'm unable to view the .Dmp as I'm using my phone to access the forum and I dont have a program to open a zip file. I'll try to open it on my computer in a few days, as I'm unable to do it right now.

    At this point, I was trying to help as I fixed a PC with this Particular error. This was on an older ASUS M2N68 AM Plus with an AMD Phenom X4 9850.

    Funny thing is, I remember when I bought an old Mach Speed P4MSD-800D2 With an Intel Celeron Dual Core, with Windows XP/Vista/7, and with all operating systems, I got the message that the PC shut down due to an uncorrectable error, and come to find out that the board had a bad BIOS on it. Mach Speed only had 1 bios for that board, and the only way to reset the BIOS was to send it to them. They unfortunately went out of business, so I junked the board after it started bluescreening after 5 minutes of turning it on and nothing helped. So I've had my bad share of hardware.

    Hope you're issues get fixed
     
    lmaneke, May 16, 2017
    #6
  7. eeaga Win User
    Haha, I hope Asus will not go out of business anytime soon*Smile I need them to replace my motherboard in case this one is faulty.

    Thanks for your help anyway!

    In the meantime, one guy that I know agreed to help me with the dump files and possibly find out the problem. I will keep this post updated.
     
    eeaga, May 16, 2017
    #7
  8. eeaga Win User

    BSOD random restarts on new hardware, error 0x00000124

    UPDATE:

    Here is what the MEMORY.DMP file contains:

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffbc8ac8d44028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

    STACK_TEXT:
    ffff9701`633ca6f8 fffff802`92c3f27f : 00000000`00000124 00000000`00000000 ffffbc8a`c8d44028 00000000`be000000 : nt!KeBugCheckEx
    ffff9701`633ca700 fffff802`92ea4d34 : ffffbc8a`c8d44028 ffffbc8a`c88296c0 ffffbc8a`c88296c0 ffffbc8a`c88296c0 : hal!HalBugCheckSystem+0xcf
    ffff9701`633ca740 fffff802`92c3f76c : 00000000`00000728 00000000`00000005 ffff9701`633cab30 00000000`00000000 : nt!WheaReportHwError+0x258
    ffff9701`633ca7a0 fffff802`92c3fac4 : ffffbc8a`00000010 ffffbc8a`c88296c0 ffff9701`633ca948 ffffbc8a`c88296c0 : hal!HalpMcaReportError+0x50
    ffff9701`633ca8f0 fffff802`92c3f9ae : ffffbc8a`c86f6e60 00000000`00000001 00000000`00000005 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
    ffff9701`633ca940 fffff802`92c3fbee : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
    ffff9701`633ca980 fffff802`92c3fd70 : ffffbc8a`c86f6e60 ffff9701`633cabb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffff9701`633ca9b0 fffff802`92dd6afb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffff9701`633ca9e0 fffff802`92dd6884 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!setjmpex+0x2ccb
    ffff9701`633cab20 fffff800`87d12832 : fffff800`87d11320 00000008`897bdd4b ffffbc8a`ccf59010 ffff9701`633c0180 : nt!setjmpex+0x2a54
    ffff9701`633ba7d8 fffff800`87d11320 : 00000008`897bdd4b ffffbc8a`ccf59010 ffff9701`633c0180 ffffbc8a`cca18d90 : intelppm!C1Halt+0x2
    ffff9701`633ba7e0 fffff802`92ca1363 : 00000000`00000000 00000000`00000061 00000000`00000000 00000000`0000002c : intelppm!AcpiCStateIdleExecute+0x20
    ffff9701`633ba810 fffff802`92ca0b6a : 00000000`00000000 00000000`00000002 ffffbc8a`ccf590f0 00000000`00000000 : nt!KeClockInterruptNotify+0x1203
    ffff9701`633baa80 fffff802`92dcfc5c : 00000000`00000000 ffff9701`633c0180 ffff9701`633cccc0 ffffbc8a`cf8da080 : nt!KeClockInterruptNotify+0xa0a
    ffff9701`633babe0 00000000`00000000 : ffff9701`633bb000 ffff9701`633b4000 00000000`00000000 00000000`00000000 : nt!KeSynchronizeExecution+0x216c

    Caught BSOD again today. Any ideas what should I pay attention to?
     
    eeaga, May 17, 2017
    #8
  9. lmaneke Win User
    How long did it take for this bsod to occur?
     
    lmaneke, May 17, 2017
    #9
  10. eeaga Win User
    It took around 3 hours.

    Also checked my RAM with Memtest86+. It does 15 passes without any errors.

    At the moment I am waiting for the next BSOD to appear to get the complete MEMORY.DMP file.
     
    eeaga, May 19, 2017
    #10
  11. eeaga Win User
    UPDATE: I managed to resolve symbol issues and now can view .dmp files myself. Here is the last BSOD mini dump:

    5: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************


    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe207ded44028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.


    Debugging Details:
    ------------------




    DUMP_CLASS: 1


    DUMP_QUALIFIER: 400


    BUILD_VERSION_STRING: 10.0.14393.1198 (rs1_release_sec.170427-1353)


    SYSTEM_MANUFACTURER: System manufacturer


    SYSTEM_PRODUCT_NAME: System Product Name


    SYSTEM_SKU: SKU


    SYSTEM_VERSION: System Version


    BIOS_VENDOR: American Megatrends Inc.


    BIOS_VERSION: 0906


    BIOS_DATE: 03/22/2017


    BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.


    BASEBOARD_PRODUCT: STRIX Z270G GAMING


    BASEBOARD_VERSION: Rev 1.xx


    DUMP_TYPE: 2


    BUGCHECK_P1: 0


    BUGCHECK_P2: ffffe207ded44028


    BUGCHECK_P3: be000000


    BUGCHECK_P4: 800400


    BUGCHECK_STR: 0x124_GenuineIntel


    CPU_COUNT: 8


    CPU_MHZ: 1068


    CPU_VENDOR: GenuineIntel


    CPU_FAMILY: 6


    CPU_MODEL: 9e


    CPU_STEPPING: 9


    CPU_MICROCODE: 6,9e,9,0 (F,M,S,R) SIG: 42'00000000 (cache) 42'00000000 (init)


    CUSTOMER_CRASH_COUNT: 1


    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT


    PROCESS_NAME: System


    CURRENT_IRQL: f


    ANALYSIS_SESSION_HOST: DESKTOP-RM91385


    ANALYSIS_SESSION_TIME: 05-20-2017 14:12:57.0459


    ANALYSIS_VERSION: 10.0.15063.137 amd64fre


    STACK_TEXT:
    ffffb801`afdca6f8 fffff803`6386a27f : 00000000`00000124 00000000`00000000 ffffe207`ded44028 00000000`be000000 : nt!KeBugCheckEx
    ffffb801`afdca700 fffff803`63242d34 : ffffe207`ded44028 ffffe207`de8296c0 ffffe207`de8296c0 ffffe207`de8296c0 : hal!HalBugCheckSystem+0xcf
    ffffb801`afdca740 fffff803`6386a76c : 00000000`00000728 00000000`00000005 ffffb801`afdcab30 00000000`00000000 : nt!WheaReportHwError+0x258
    ffffb801`afdca7a0 fffff803`6386aac4 : ffffe207`00000010 ffffe207`de8296c0 ffffb801`afdca948 ffffe207`de8296c0 : hal!HalpMcaReportError+0x50
    ffffb801`afdca8f0 fffff803`6386a9ae : ffffe207`de6f5e60 00000000`00000001 00000000`00000005 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
    ffffb801`afdca940 fffff803`6386abee : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
    ffffb801`afdca980 fffff803`6386ad70 : ffffe207`de6f5e60 ffffb801`afdcabb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffb801`afdca9b0 fffff803`63174afb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffb801`afdca9e0 fffff803`63174884 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffb801`afdcab20 fffff80a`60d32832 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x184
    ffffb801`afdba7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2




    STACK_COMMAND: kb


    THREAD_SHA1_HASH_MOD_FUNC: c197f3a24fcf4e731c94c0cc02912322fea73e29


    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d48ba0ab466a5b7ac91c9de9af3670f2a8118f39


    THREAD_SHA1_HASH_MOD: 79568083e9b8a322b030a6184dee2335a8d0d817


    FOLLOWUP_NAME: MachineOwner


    MODULE_NAME: GenuineIntel


    IMAGE_NAME: GenuineIntel


    DEBUG_FLR_IMAGE_TIMESTAMP: 0


    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE


    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE


    PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE


    TARGET_TIME: 2017-05-18T19:02:52.000Z


    OSBUILD: 14393


    OSSERVICEPACK: 1198


    SERVICEPACK_NUMBER: 0


    OS_REVISION: 0


    SUITE_MASK: 272


    PRODUCT_TYPE: 1


    OSPLATFORM_TYPE: x64


    OSNAME: Windows 10


    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS


    OS_LOCALE:


    USER_LCID: 0


    OSBUILD_TIMESTAMP: 2017-04-28 01:39:04


    BUILDDATESTAMP_STR: 170427-1353


    BUILDLAB_STR: rs1_release_sec


    BUILDOSVER_STR: 10.0.14393.1198


    ANALYSIS_SESSION_ELAPSED_TIME: 2fd


    ANALYSIS_SOURCE: KM


    FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae


    FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}


    Followup: MachineOwner
    ---------



    I have tried already:
    System File Checker to find corrupt system files: no errors
    Intel Processor Diagnostic: no errors
    Memtest86+: 15 passes no errors
    Prime95: 2 hour blend stress test.Driver Verifier: no errors
    FurMark 2 hours Intel Hd Graphics 630 test: no errors (just in case)

    Some people report that asus BIOS interface software could cause uncorrectable error (e.g. AI Suite, Aura etc). Removed all this software and since then no BSODs yet.
     
    eeaga, May 19, 2017
    #11
  12. lmaneke Win User
    According to the dmp, your BSOD is being caused by a faulty CPU. There appears to be an issue with either data releasing from the cache, or a problem over time causing the integrated GPU on the CPU to fail.

    I done more research to confirm this, and it appears this has been a problem with some 7700Ks and also with the 6700k.

    Failure error is 0x124, which points to CPU failure.

    You may want to begin a RMA on the CPU.
     
    lmaneke, May 19, 2017
    #12
  13. lmaneke Win User

    BSOD random restarts on new hardware, error 0x00000124

    If you don't get anymore BSODs after uninstalling the software, then that may have been your issue, but just to be aware that even though the Intel processor diagnostics came out clean, there is still a chance it can fault while being running and idle for long periods of time.
     
    lmaneke, May 19, 2017
    #13
  14. eeaga Win User
    Okay, so it is not ASUS software causing the problem. Just caught a fresh BSOD with my favorite 0x124 error. WinDbg outputs pretty much the same error log so I am attaching it just in case. Not sure if full system log would be more useful than the minidump, but I have it too if someone needs it.

    @lmaneke Could you please point to the lines in the minidump that indicate cache or integrated graphics problems? Could you also share these links with similar 7700k and 6700k failures? I am so sick of this problem, so it would be very nice to make sure that it is a processor causing it, and replace it eventually.

    Thank you!
     
    eeaga, May 20, 2017
    #14
  15. axe0 New Member
    The CPU is the one that reports hardware errors, doesn't automatically make it the cause. If that would be, 0x124 crashes weren't a difficult kind to troubleshoot.
    @eeaga, follow BSOD - Posting Instructions - Windows 10 Forums, not only hardware can cause hardware errors.
     
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BSOD random restarts on new hardware, error 0x00000124

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