Windows 10: BSOD/ Random Stops after CPU upgrade

Hello all,

I recently upgraded my CPU from an i5-6500 to an i7-7700k and I've been having random system freezes/stops and sometimes BSODS that are all WATCHDOG_VIOLATION(s).

Attached is the zip I was told to post. I've tried virus scans, and updating all my drivers but no dice. Attachment 146222

Thanks for the help in advance!

:)

 

random Freezing leads to BSOD. I give up.

Stop code is random.

like CRITICAL_PROCESS_DIED, BAD_SYSTEM_CONFIG_INFO, DPC_WATCHDOG_VIOLATION..

I've got multiple BSOD and the stop code is that random.

right now after multiple debugging the issue, I hypothetically assume it's my nvme fault.

I've ordered a new nvme drive and gonna retest the system if this will works.

 

BSOD After Mandatory Windows 10 Update to New Build

I purchased a new MSI laptop which came with Windows 10 Home. After going through the initial setups that are normal with a first time startup, I received a notice from Windows Upgrade Assistant stating the current version of Windows 10 would no longer
be supporter after April 2018 (don't recall the exact date.) A few days later I went ahead and upgraded to the new build. (10.0.16299 Build 16299) Ever since the upgrade I have been getting numerous BSODs. No hardware changes, no significant software installations.
All drivers appear to be updated. No particular operation causes the BSODs. In fact, both crashes today occurred while the CPU was idle and locked. I have two dump files available, just need instructions on how to get them to you for analysis. I've also
contacted MSI directly. The BSOD's are at random and rendering the laptop useless. Cannot roll back to the initial build that came with the system as that build will no longer be supported. Thanks for your direction and advice.

 

Rule 4
No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.


Open administrative command prompt and type or copy and paste: slmgr /dlv

Please post an image in the thread.

 

I got my copy from Microsoft dream spark, I'm an IT student at the local college. Here is the print out of that command.
I can post proof from dreamspark/imagine if there is still an issue.
Attachment 146346

 

@zbook, please modify your last post.
I just ran your commands and the file has my installation key!

 

Please uninstall office

 

You want me to uninstall office?

 

Office was from my school. Its a legal copy. Just needed to log back in, its summer so I havent used it in awhile. I can prove this aswell if its an issue.

 

office was in error but if you can uninstall all of the piracy software then you can comply with rule #4.

 

I'm not quite sure what the software was but I've gone ahead and done a fresh install as part of my troubleshooting steps so nothing illicit should be installed.

Even with a fresh install the issue still is present of random freezes. No BSODS this time, but I wouldn't be surprised to find one soon.

 

What was the fresh install?
1) clean install with deleting partitions?
2) in place upgrade repair?
3) reset with save files?
4) reset with remove files?
5) something else (if so please describe)
6) post a new zip after all pirated software is removed: BSOD - Posting Instructions - Windows 10 Forums

 

Reset with remove files and clean drive.

BSOD just happened again but it didnt seem to make a dump. Error was: WHEA_UNCORRECTABLE ERROR

Here is the new zip: Attachment 146729

 

What hardware is attached to the computer?
What is Aurora-Updater for?
Can it be uninstalled?
When you remove flash drives from the usb ports do you click on the computer to safely remove them? If so what percent of the time?

1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) download and install whocrashed:
Resplendence Software - WhoCrashed, automatic crash dump analyzer
7) In the upper left click on analyze and post the information into the thread
8) Above analyze click on tools > crash dump test > type: ACCEPT > post the results into the thread


9) The system settings need to be modified to not automatically restart so that you have ample time to view the bsod window. Follow the settings in this link: BSOD Finding and fixing them - Microsoft CommunityKeyboard: win + r keys simultaneously > type or copy and paste: sysdm.cpl > click advanced tab > under startup and recover click settings > under system failure uncheck automatically restart See this link: BSOD Finding and fixing them - Microsoft Community: https://answers.microsoft.com/en-us/...d-e95ee5d8669d


10) Run memtest86+ version 5.01 for at least 8 runs.

This may take many hours so plan to run it overnight. (plan 1 - 2 hours per GB RAM)
Memtest86+ - Advanced Memory Diagnostic Tool
When Memtest86+ has completed 8 or more runs use a camera or a smart phone camera to make an image of the results to post into the thread.
https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
MemTest86+ - Test RAM Windows 10 BSOD Tutorials
Just one error is a failure and you can abort testing.
If there is any error while testing both RAM remove one RAM stick and test one RAM at a time in the same DIMM. If both RAM pass separately then test both RAM one at a time in another DIMM.

11) post information about PSU, cooler, case, mouse, and keyboard, etc.

12) Make sure that there is no over clocking while troubleshooting.

Sometimes there are problems in the bios that produce bsod.


13) To ensure that there are no improper bios settings please reset the bios.

Sometimes there can be failure to boot after resetting the bios.


14) So please make sure your files are backed up.

15) Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Your Image is Everything


16) And please create a restore point.


How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings


3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

Code: 8/1/2017 12:18 PM Application Error Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440 Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1 Exception code: 0xe0434352 Fault offset: 0x0000000000069e08 Faulting process id: 0xa8c Faulting application start time: 0x01d30ac0554d5862 Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: d3e95123-702b-4da2-abfa-e7f8ea55fb0a Faulting package full name: Faulting package-relative application ID:7/31/2017 1:26 AM Application Error Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440 Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1 Exception code: 0xe0434352 Fault offset: 0x0000000000069e08 Faulting process id: 0x2aec Faulting application start time: 0x01d3099c121bd5d0 Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: dc8e1d91-27bf-4b70-a6d1-6cbc4fa29a25 Faulting package full name: Faulting package-relative application ID: 8/1/2017 10:11 PM Application Error Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440 Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1 Exception code: 0xe0434352 Fault offset: 0x0000000000069e08 Faulting process id: 0x2954 Faulting application start time: 0x01d30b13119c96da Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: fdc4eb8d-67b4-4d61-b849-debdd1fb936f Faulting package full name: Faulting package-relative application ID: 8/2/2017 4:01 AM Application Error Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440 Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1 Exception code: 0xe0434352 Fault offset: 0x0000000000069e08 Faulting process id: 0x275c Faulting application start time: 0x01d30b43fdff2639 Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 7fe67605-1f7c-4010-8b27-3c9d748933ad Faulting package full name: Faulting package-relative application ID: 7/31/2017 9:27 PM Application Error Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440 Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1 Exception code: 0xe0434352 Fault offset: 0x0000000000069e08 Faulting process id: 0x2360 Faulting application start time: 0x01d30a43d91a3f84 Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 6b5a34ba-f446-44de-b8cf-4401648685c9 Faulting package full name: Faulting package-relative application ID:[/quote]

 

The hardware attached is just my steam controller, logitech mouse and keyboard (see system build link below) usb wifi card (my internet goes out sometimes and the tether on my phone is suitable), and my Blue Yeti which serves as my mic and sound card.

I always unmount removable storage before unplugging. 100%

Aurora is a RGB keyboard software that lets games show special effects on certain keyboards. I can remove it if its causing issues, and I can report it to the developer.

-----------
Following is the CMD commands you asked for (apologies for crude formatting, I tried to make it look nice *Sad):

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.


C:\WINDOWS\system32>sfc /scannow


Beginning system scan. This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.






C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth


Deployment Image Servicing and Management tool
Version: 10.0.15063.0


Image Version: 10.0.15063.0


[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.






C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.


Stage 1: Examining basic file system structure ...
339968 file records processed.
File verification completed.
26610 large file records processed.
0 bad file records processed.


Stage 2: Examining file name linkage ...
412614 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.


Stage 3: Examining security descriptors ...
Security descriptor verification completed.
36324 data files processed.
CHKDSK is verifying Usn Journal...
35859040 USN bytes processed.
Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


243617791 KB total disk space.
95055040 KB in 158965 files.
108104 KB in 36325 indexes.
0 KB in bad sectors.
466779 KB in use by the system.
65536 KB occupied by the log file.
147987868 KB available on disk.


4096 bytes in each allocation unit.
60904447 total allocation units on disk.
36996967 allocation units available on disk.


---------------

Here is a list of my parts, including everything you asked: System Build - Core i7-7700K 4.2GHz Quad-Core, GeForce GTX 980 4GB, En... - PCPartPicker. Only thing not listed here is the Blue Yeti Mic used for Sound and Recording.

Whocrashed had nothing to report, I cant seem to replicate the BSOD, as it seems to go at random.

BIOS was reset as part of resetting windows. I'll have to run memtest while I am sleeping/ at work, but I ran it about a week ago and there were no failures.


EDIT 1: Memtest vs 5.0.1 simply wont boot. I need to go to sleep, so I'll just run 7 from Passmark. At least try something. V5 just says no OS, even tho I followed the steps given to me from this forum to a tee.