Windows 10: BSOD randomly after booting, error code 0x00000124

Hi,

Please help with my HP laptop teh BSOD come after 15-30 minutes play game or browsing internet, i have to update bios to latest version but BSOD still come. I suspect this problem come after windows 10 auto update the system. This is a dump file i attached. This laptop a new, i bought last week from HP store.

Thanks.Attachment 89722

:)

 

What caused this BSOD?

One of our customers computer got an BSOD earlier today.

I found this thread: BSOD Finding and fixing them and decided to give it a shot.

Error code from eventviewer: computer was restart after an fault control: fault control was: 0x00000124 (0x0000000000000000, 0xffffe0008e5aa028, 0x00000000be000000, 0x000000000100110b

Memory.DMP: https://goo.gl/coQLDp

The computer´s temperatures is fine.

What caused this?

 

BSOD 0x00000124

Hi Tyle,

The error code 0x00000124 is usually associated with a hardware driver mismatch. We suggest following the troubleshooting steps suggested on this
article about solving BSOD issues.

Update us with the outcome so we can provide you further assistance.

 

This analysis from the dump file, problem with pci express but anyone can explain to me? i not understand with the BSOD analyse, what can i do to solve this problem?

 

Please run the DM Log Collector again and upload a new zip, the current one is only containing dumps what isn't enough.


Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.How to fill in your system specs:

 

If you'd like I could explain how to analyze a 0x124 crash with the PCI(E) Express problem to resolve the problem *Smile

 

Thanks axe0 for fast response, i will give u a new zip file.

 

Hi axe0, herewith i send to you a new dump file, also with updated my system spec. The SSD is additional upgrade and used for OS. I installed the SSD 3 weeks a go and working fine untill windows update the OS. Maybe you can recognize what's the problem? Thanks.

 

It looks like there may be multiple issues, but first:

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum Rules is meant for everything regarding piracy

• Discussing it,
• Asking for guidance,
• Asking for a crack,
• The use of it,
• Etc.

Code: 0.0.0.0 backup.lumion3d.net 0.0.0.0 backup.lumion3d.com 0.0.0.0 license.lumion3d.net 0.0.0.0 activate.lumion.com[/quote]

 

Oh oke, i will remove it, and after remove the program what's next step?

 

The next steps are:

• Remove Daemon Tools,
• Remove either of your memory sticks,
• Updating the Razor software/drivers &
• Updating the chipset & wifi drivers.

1. Daemon Tools is a program known for causing BSODs, because of the drivers which may or may not cause problems.
2. Mixed memory may cause many problems, including BSODs.
3. Razor drivers were flagged in the 0x50 crash, you may have done something to it but I added it just in case.
4. The 0x124 give a device ID which we can find by running the '!errrec' command on the address that holds the WHEA record, this device ID can be used to track the device/driver causing the crashes what can be done in the msinfo32 file. When we go look in the msinfo32 file, open 'Hardware Resources' and go to 'Conflicts/Sharing' we can find the device ID which in this case is a shared ID of the Intel chipset drivers and the Broadcom Wifi drivers.
To make sure that nothing is missed it is recommended to update or reinstall both these drivers.
In msinfo32 we can also find the drivers that are specifically used by the Intel chipset drivers & Broadcom wifi drivers so we can find out in the dump what the date of the drivers are by running the 'lmvm' command as shown below in the end of the code, in 'Components' > 'Network' > 'Adapter' you can find the Broadcom wifi driver, in 'Components' > 'Storage' > 'IDE' you can find the Intel chipset drivers,
Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000004, PCI Express Error Arg2: ffffe0003d07e8d8, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000 Arg4: 0000000000000000 2: kd> !errrec ffffe0003d07e8d8 =============================================================================== Common Platform Error Record @ ffffe0003d07e8d8 ------------------------------------------------------------------------------- Record Id : 01d1db2c98b17943 Severity : Fatal (1) Length : 672 Creator : Microsoft Notify Type : PCI Express Error Timestamp : 7/11/2016 5:38:33 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : PCI Express ------------------------------------------------------------------------------- Descriptor @ ffffe0003d07e958 Section @ ffffe0003d07e9e8 Offset : 272 Length : 208 Flags : 0x00000001 Primary Severity : Recoverable Port Type : Root Port Version : 1.1 Command/Status: 0x0810/0x0406 Device Id : VenIdevId : 8086:a115 Class code : 030400 Function No : 0x05 Device No : 0x1c Segment : 0x0000 Primary Bus : 0x00 Second. Bus : 0x00 Slot : 0x0000 Dev. Serial # : 0000000000000000 Express Capability Information @ ffffe0003d07ea1c Device Caps : 00008000 Role-Based Error Reporting: 1 Device Ctl : 0007 ur FE NF CE Dev Status : 0012 ur fe NF ce Root Ctl : 0008 fs nfs cs AER Information @ ffffe0003d07ea58 Uncorrectable Error Status : 00008000 ur ecrc mtlp rof uc CA cto fcp ptlp sd dlp und Uncorrectable Error Mask : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und Uncorrectable Error Severity : 00060011 ur ecrc MTLP ROF uc ca cto fcp ptlp sd DLP UND Correctable Error Status : 00000000 adv rtto rnro dllp tlp re Correctable Error Mask : 00000000 adv rtto rnro dllp tlp re Caps & Control : 0000000f ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP Header Log : 00000000 00000000 00000000 00000000 Root Error Command : 00000000 fen nfen cen Root Error Status : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer Correctable Error Source ID : 00,00,00 Correctable Error Source ID : 00,00,00 =============================================================================== Section 1 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffe0003d07e9a0 Section @ ffffe0003d07eab8 Offset : 480 Length : 192 Flags : 0x00000000 Severity : Informational Proc. Type : x86/x64 Instr. Set : x64 CPU Version : 0x00000000000506e3 Processor ID : 0x0000000000000002 Memory Address 0x94100000-0x94107FFF Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter Memory Address 0x94100000-0x94107FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115 2: kd> lmvm iastora Browse full module list start end module name fffff800`eb000000 fffff800`eb572000 iaStorA (deferred) Image path: \SystemRoot\System32\drivers\iaStorA.sys Image name: iaStorA.sys Browse all global symbols functions data Timestamp: Wed Jul 22 10:42:17 2015 (55AF5769) CheckSum: 0016EA24 ImageSize: 00572000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 2: kd> lmvm bcmwl63a Browse full module list start end module name fffff800`eeec0000 fffff800`ef5f7000 bcmwl63a (deferred) Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys Image name: bcmwl63a.sys Browse all global symbols functions data Timestamp: Fri Jul 03 06:13:39 2015 (55960BF3) CheckSum: 007352BE ImageSize: 00737000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] I included the analysis as I thought you might be interested in it *Smile

 

Wow awesome axe0, be grateful to show me the analysis result, i will follow your instruction. According to the result of analysis, there are no problems with vga? The PCIE problem come from network adapter, right? Because i wondering when i use the laptop for gaming or furmark test they cause BSOD in 30 minutes after test started. I look in to "Conflicts/Sharing" there is a description of the VGA and PCIE Controller, how about that?

 

The 'Conflict/Sharing' part shows what parts are sharing memory addresses, this is why the device ID is required, to find which part(s) is/are causing the crashes.

 

Hi axe0,
My laptop driver has been updated, also for bios version, the network adapter and intel chipset. And I have done all that you recommend to solve the problem. I use the latest version of driver downloaded from HP website support. I run furmark for 35 minutes and no BSOD anymore, i try to watch movies or browsing internet for 2 hours, and then the laptop goes normal. I think the BSOD problem solved, hopefully the problem not show up again. Thank you to axe0 for all contribution and help.