Windows 10: BSOD randomly occurs while doing normal tasks

Hi,

So I've had this ASUS laptop for about 2 months now, and I've had 3 crashes so far about 2 weeks apart. The first time I was in class reading notes on chrome, the second time was when I was typing a report in word, and the third time was today when I was using chrome to do my statistics homework.

On the BSOD it says, "Stop Code: SYSTEM_SERVICE_EXCEPTION" and "What failed: igdkmd64.sys". I tried googling the problem but couldn't find anything conclusive.

Any help with this would be awesome.

Thanks,

-

:)

 

BSOD System_Thread_Exception_Not_Handled

Hi everyone,

My system crashes randomly (sometimes only, not regularly). BSOD appears and the Error message: System_Thread_Exception_Not_Handled. The interesting point is that there is no mention as to which .sys file crashed it so I have no clue why this happens
randomly. This crashes occurs two three times consecutively; the system keeps on crashing and rebooting on and on and then everything becomes normal.

Please help

 

Randomly Occuring BSOD

Hi,

If you need to check for malware here are my recommendations - these will allow you to do a thorough check and removal without ending up with a load of spyware programs running resident which can cause as many issues as the malware and maybe harder to detect
as the cause.

No one program can be relied upon to detect and remove all malware. Added that often easy to detect malware is often accompanied by a much harder to detect and remove payload. So its better to be overly thorough now than to pay the high price later. Check with
these to an extreme overkill point.

How do I find and remove a virus?

http://windows.microsoft.com/en-US/windows-8/how-find-remove-virus

TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN it will show any infections in the report after running - if it will not run change the name from tdsskiller.exe to tdsskiller.com. Whether it finds anything or not
does not mean you should not check with the other methods below.

Anti-rootkit utility TDSSKiller

Microsoft Safety Scanner

Safety Scanner - Windows Defender Security Intelligence

Malwarebytes - free

Malwarebytes for Windows

SuperAntiSpyware Portable Scanner - Free

SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner

AdwCleaner

http://www.bleepingcomputer.com/download/adwcleaner/



Hitman Pro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.).

HitmanPro.Alert Ransomware Prevention, Secondary Scanner and Zero-Day Exploit Protection | hitmanpro.com

What is Windows Defender Offline?

http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

Windows Defender Offline system requirements

http://windows.microsoft.com/en-US/windows/windows-defender-offline-system-requirements

--------------------------------------------------------

If needed here are some online free scanners to help

Online Malware Detection

----------------------------------

http://www.kaspersky.com/virusscanner

Other Free online scans

antivirus free online scan - Google Search

Hope this helps.

--------------------------------------------------------------------------------------------

Rob Brown -
Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.

 

Read here: What is igdkmd64?