Windows 10: BSOD - Reference by Pointer, Occurring every 30-40 minutes

Good EveningAbout 2 days ago, my Dell Laptop suddenly started BSOD'ing every 30-40 minutes. It occurs when it's in game, idling, watching netflix, or simply sleeping, will suddenly reset, and BSOD. I have run Windows update, and ensured latest update installed, and checked as many drivers as I can to confirm latest drivers in place. I have had occaisional BSOD's in the past, but haven't really had any issues for the past 6 months. Most recent Dump file just uploading, will post shortly

:)

 

BSOD "Reference By Pointer" - Minidump File

Hello, I recently built a new PC (with the exception of an older GPU which I kept from my older machine). It's run pretty smoothly for the first couple weeks, but recently gave a BSOD with the error "Reference By Pointer".

I found
this thread which talked about potential memory issues, so I ran the Windows 10 Memory Diagnostics Tool and it found no errors. That same thread had a lot of people suggesting the OP upload the minidump file, so I did that too.

You can download the minidump file here.

Here's my Dxdiag as well, in case that helps.

A few of my PC parts can only be returned for another week or so, so any information you could provide to help me track down if any parts are busted and should be returned would be really appreciated.

Thanks, and let me know if I can provide any other info to help.

 

First BSOD ever in Win10 x64. "Reference by pointer"

They are both in there,

Code:

Code:

REFERENCE_BY_POINTER (18)Arguments: Arg1: 0000000000000000, Object type of the object whose reference count is being lowered Arg2: ffffe0018bd67060, Object whose reference count is being lowered Arg3: 0000000000000002, Reserved Arg4: ffffffffffffffff, Reserved     The reference count of an object is illegal for the current state of the object.     Each time a driver uses a pointer to an object the driver calls a kernel routine     to increment the reference count of the object. When the driver is done with the     pointer the driver calls another kernel routine to decrement the reference count.     Drivers must match calls to the increment and decrement routines. This bugcheck     can occur because an object's reference count goes to zero while there are still     open handles to the object, in which case the fourth parameter indicates the number     of opened handles. It may also occur when the object’s reference count drops below zero     whether or not there are open handles to the object, and in that case the fourth parameter     contains the actual value of the pointer references count.   Debugging Details:

Code:

Code:

CUSTOMER_CRASH_COUNT:  1  DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT   BUGCHECK_STR:  0x18   PROCESS_NAME:  hng.exe

And I repeat,

Rules

 

BSOD (Reference by Pointer) in MS Office 2013 after Windows 10 (build 1803) Install

OK at last I found the problem!

Eventually I decided to Reset the PC (reinstall Windows).

This worked, but Iater, after starting to install my programs, I encountered the same problem (BSOD). At last I could isolate the problem. The BSOD (Reference by Pointer) - only on "save as" from Word 2013 and Powerpoint 2013 - was caused by Groupwise 2012
free email client. I thoroughly checked that this was the actual cause of the problem, for before installation it did not give the error, but after install it started giving the error.

But I used Groupwise client on Windows 10 version 1709 without a problem. The Reference-by-Pointer error (On MS Office) only started occurring after installing version 1803 update

Can someone explain why this little program could cause this?

And, is there a solution to the problem?