Windows 10: BSOD related to webcam malfunction

My webcam no longer functions, and when I leave the Camera app running I get a BSOD after a few minutes. Here is the output of V2 Log Collector ZEBEDEE-(2020-02-06_23-28-40).zip and here is the core dump .020620-11796-01.zip I am using Windows 10 version 1909.

:)

 

BSOD related to webcam malfunction






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ks.sys BSOD dell built-in webcam

ok i think i kinda find how to fixed this

well at least the loop bsod everytime i plug the webcam usb or restart (while the usb plugged) stopped

i am not sure if this stable enough (random bsod)

after reading lots of bsod on net.. i found this post
http://www.sevenforums.com/bsod-help-support/156234-ks-sys-bsod-post1340079.html#post1340079

so culprit is between webcam creative driver and westerndigital mybook smartware

so i uninstall all webcam software (that packed with the dell driver installer) and then also uninstall wd smartware (also removing all things related to both that listen on uninstall program list)

reboot the system, then plug it... windows10 automatically install the driver, it showing up as correct device

just for be safe, i reboot once more...

and then re-install smartware (i know its **** and not needed)

so far no bsod

so for people having issue, and have both device

i suggest follow the step above

Just make sure let windows detect+install webcam first

before installing wd smartware

 

BSOD related to webcam malfunction

My webcam no longer functions, and when I leave the Camera app running I get a BSOD after a few minutes. Here is the output of V2 Log Collector ZEBEDEE-(2020-02-06_23-28-40).zip and here is the core dump .020620-11796-01.zip I am using Windows 10 version 1909.