Windows 10: BSOD system service exception

Hello,

I keep receiving different BSOD's when using computer. Just browsing the internet it happens, occasionally it happens on start-up right after I log in to windows. I get different error messages every time but usually the system service exception. I have tried reinstalling windows, updating drivers, updating BIOS, and disc chks. I also performed memtest with no issues. If you can help that would be great. Thank you very much.

Brandon

:)

 

BSOD System Service Exception

You should upgrade to the 1511 build as it eliminates quite a few issues

These crashes were related to memory corruption (probably caused by a driver).

Please run these two tests to verify your memory and find which driver is causing the problem. Please run verifier first. You do not need to run memtest yet unless verifier does not find the cause, or you want to.

If you are over-clocking anything reset to default before running these tests.
In other words STOP!!! If you do not know what this means you probably are not






1-Driver verifier (for complete directions see our wiki here)

2-Memtest. (You can read more about running memtest here)

 

BSOD System Service Exception

https://onedrive.live.com/redir?res...4539&authkey=!AIz2N7wjxUgBdFg&ithint=file,zip

I believe this is the generated minidump; take a look a it

 

so I have had three more BSODs this morning. All happening while on here trying to post! *Mad First error message was "system thread exception not handled" second was "bad pool header" and third said "system service exception. Dump files included. thanks

 

0x0000003B: SYSTEM_SERVICE_EXCEPTION (4.02.2017 19:00:35) [Windows 10]
CAUSED BY:
memory_corruption
SYMEFASI64.SYS [12.10.2016] * Symantec Extended File Attributes
NTFS.sys [2.11.2016] * NT File System Driver


0x00000019: BAD_POOL_HEADER (5.02.2017 17:56:07) [Windows 10]
CAUSED BY:
Pool_Corruption
SRTSP64.SYS [14.09.2016] * Symantec Real Time Storage Protection
FLTMGR.SYS [16.07.2016] * Microsoft Filesystem Filter Manager


Please uninstall the Symantec Software:
Norton(Symantec) Download and run Norton Removal Tool

After uninstall:
Launch Command Prompt (Admin)
Enter the following command in the Command Prompt window

SFC /scannow

 

Attachment 120552BSODHunter,

Thank you for your reply. I removed symantec and ran the SFC scan. I get this error every time:
"Beginning verification phase of system scan.Verification 78% complete.Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios"

Not sure what that means and I also just got another BSOD with the program uninstalled!? I ran DISM as well and that had an error too. *Sad Thank you again for taking the time to figure this out. I attached the 1 dump file and CBS log.

Brandon

 

try

chkdsk %systemdrive%
fsutil dirty set %SystemDrive%

then do a reboot an let checkdisk start automatically

after that try again:

DISM /Online /NoRestart /Cleanup-Image /CheckHealth
Dism /Online /NoRestart /Cleanup-Image /ScanHealth
Dism /Online /NoRestart /Cleanup-Image /RestoreHealth

 

i performed a clean install of windows 10 last night and just ran the checks you mentioned. all good so far. its passed DISM, chkdsk and sfc scan. i believe it may be fixed, hopefully! ill mark as solved in a few days if i get no more BSODs. thank you again for your help.