Windows 10: BSOD - System Service Exception

Discus and support BSOD - System Service Exception in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, Recently I've been having BSOD issues on my laptop, a Lenovo T440s. Initially, these were DRIVER_IRQL_NOT_LESS_OR_EQUAL issues, but after my... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by inazuma11, Mar 9, 2018.

  1. inazuma11 Win User

    BSOD - System Service Exception


    Hi,

    Recently I've been having BSOD issues on my laptop, a Lenovo T440s. Initially, these were DRIVER_IRQL_NOT_LESS_OR_EQUAL issues, but after my computer failed to start up properly one time, forcing me to do a reset, the BSODs I am getting now are SYSTEM SERVICE EXCEPTION. I've run chkdsk, sfc /scannow, and DISM, as well as Lenovo's hardware scans a few days ago for the previous BSODs, which came back clean, and unfortunately I didn't know about minidumps before today so I do not have the previous dump files. I've attached the most recent BSOD's dumpfile as instructed in the BSOD Instructions post. The minidump created by Windows says

    Code: Probably caused by : memory_corruption ( nt!MiOffsetToProtos+2e )[/quote] which I'm guessing is a RAM issue? For background, the RAM on my laptop consists of one 4 GB stick soldered to the motherboard and one 8 GB stick that can be removed. The laptop is about 4.5 years old and these BSODs have only begun to occur recently, though I haven't made any big changes in the recent past.

    Thanks very much for any help!

    :)
     
    inazuma11, Mar 9, 2018
    #1

  2. BSOD System Service Exception

    You should upgrade to the 1511 build as it eliminates quite a few issues

    These crashes were related to memory corruption (probably caused by a driver).

    Please run these two tests to verify your memory and find which driver is causing the problem. Please run verifier first. You do not need to run memtest yet unless verifier does not find the cause, or you want to.

    If you are over-clocking anything reset to default before running these tests.
    In other words STOP!!! If you do not know what this means you probably are not






    1-Driver verifier (for complete directions see our wiki here)

    2-Memtest. (You can read more about running memtest here)
     
    ZigZag3143 (MS -MVP), Mar 9, 2018
    #2
  3. AbdullaSulaimani, Mar 9, 2018
    #3
  4. inazuma11 Win User

    BSOD - System Service Exception

    Yesterday, I removed the removable 8 GB stick of RAM, and ran the Windows Memory Diagnostic Tool on the remaining stick, which brought back no errors. However, I just had another System Service Exception BSOD today, though it also mentioned win32kfull.sys. I've attached another log with the new minidump.
     
    inazuma11, Mar 10, 2018
    #4
  5. philc43 Win User
    There is a problem with the creation of the logfiles. Please try the beta08 version provided at the end of the BSOD Posting instructions. Thanks!
     
    philc43, Mar 11, 2018
    #5
  6. inazuma11 Win User
    Sorry, it seems I must have accidentally run Advanced SystemCare at some point and it's deleted the minidump files... If another BSOD happens I will use the beta version and upload it.
     
    inazuma11, Apr 5, 2018
    #6
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BSOD - System Service Exception

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