Windows 10: BSOD, System Thread exception not handled

Hey, tried several times to upgrade from Win7 64bit to Win 10.

After upgrade i mostly could login and then get BSOD sometimes after a few seconds, other times i could use edge and chrome for several minutes. The weird thing was that starting task manager seemed to prolong trouble free operation...

The PC works in safe mode......

There are loads of errors in the Event Viewer....

Hope someone can help

:)

 

BSOD System Thread Exception Not Handled - SPUVCbv64.sys

We are volunteers willing to help you try to resolve this issue. I am a 10 time and dual award MVP specializing in Windows troubleshooting including BSOD events.

Both minidumps were essentially the same and I fully analyzed them to be sure other processes were not implicated.

Since the computer is new and still under warranty please contact HP Support and the seller. As OEM HP is responsible for the proper operation of both the hardware and Windows. So regardless of the cause it is theirs to resolve. And the unit is under full warranty
and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you
have done.

BugCheck 1000007E, {ffffffffc0000005, fffff807e4f6ad53, ffffef862b01f768, ffffef862b01efb0}

Probably caused by : SPUVCbv64.sys ( SPUVCbv64+6ad53 )

SPUVCbv64.sys dated 10/30/2017 AVStream driver SUNPLUS INNOVATION TECHNOLOGY.

BiosVersion = F.36

BiosReleaseDate = 10/25/2017

SystemManufacturer = HP

SystemProductName = HP Spectre x360 Convertible 13-ac0XX

SystemFamily = 103C_5335KV HP Spectre

SystemVersion =

SystemSKU = 2EN69EA#ABZ

BaseBoardManufacturer = HP

BaseBoardProduct = 827E

BaseBoardVersion = 94.61

CPUID: "Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"

MaxSpeed: 2500

CurrentSpeed: 2712

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Please let us know the results and if you need further assistance.

 

BSOD System Thread Exception Not Handled - SPUVCbv64.sys

On a 2 months old hp laptop (hp spectre x360 with kaby lake intel proc.) I had 2 BSOD in the last day shortly after
waking the laptop from sleep while using the
windows hello feature.

I have updated recently the pc to windows 10 pro (from home) and I have activated the hyper-v and Bitlocker features (but i think the problem is unrelated to these things).

The hp camera driver was also udpate recently (SunplusIT 27/10/2017 ver. 3.6.8.7). Maybe I should revert back to an older version?

Minidump file and system info here Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

I would appreciate any suggestion.

I will be grateful for any help any community member can provide.

Enri

 

Both of your dumps are blaming SoundTap, looking at the driver it's very old and needs updating. Check for updates to the software here, if none are available I'd recommend uninstalling the software.
Code: BugCheck 1000007E, {ffffffffc0000005, fffff8007ecd3b3b, ffffd001691ea848, ffffd001691ea060} Probably caused by : stdriver64.sys ( stdriver64+4eb4 ) Followup: MachineOwner --------- 0: kd> lmvm stdriver64 start end module name fffff801`15bb0000 fffff801`15bc1000 stdriver64 T (no symbols) Loaded symbol image file: stdriver64.sys Image path: \SystemRoot\system32\DRIVERS\stdriver64.sys Image name: stdriver64.sys Timestamp: Mon Dec 13 03:30:59 2010 (4D059373) CheckSum: 0001B4CC ImageSize: 00011000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Thank you for swift response.

I don't have soundtap installed anymore?

So i have no clue to what i can do about that...

 

Bugger, now it will only boot in safe mode.

I ran sfc/scannow and it reports corrupted files that it could not fix.......

Any suggestions?

Think i will roll back and wait for SP2*Wink

 

A clean install would probably do the trick, it should wipe any remnants off over from your original OS. Windows 10 - Clean Install - Windows 10 Forums

 

Will try the clean install. Thanks again...