Windows 10: Bsod system thread exception not handled

Recently I got this BSOD:

SYSTEM THREAD EXCEPTION NOT HANDLED

The first time, Its said about a file named "fltMgr.sys"; But after that, Everytime It only shows "SYSTEM THREAD EXCEPTION NOT HANDLED"

Windows can't loads up. I just can access the windows only in safe mode.

Windows 10 Pro x64

The dump has been uploaded.

Thank u.

:)

 

BSOD System Thread Exception Not Handled - SPUVCbv64.sys

We are volunteers willing to help you try to resolve this issue. I am a 10 time and dual award MVP specializing in Windows troubleshooting including BSOD events.

Both minidumps were essentially the same and I fully analyzed them to be sure other processes were not implicated.

Since the computer is new and still under warranty please contact HP Support and the seller. As OEM HP is responsible for the proper operation of both the hardware and Windows. So regardless of the cause it is theirs to resolve. And the unit is under full warranty
and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you
have done.

BugCheck 1000007E, {ffffffffc0000005, fffff807e4f6ad53, ffffef862b01f768, ffffef862b01efb0}

Probably caused by : SPUVCbv64.sys ( SPUVCbv64+6ad53 )

SPUVCbv64.sys dated 10/30/2017 AVStream driver SUNPLUS INNOVATION TECHNOLOGY.

BiosVersion = F.36

BiosReleaseDate = 10/25/2017

SystemManufacturer = HP

SystemProductName = HP Spectre x360 Convertible 13-ac0XX

SystemFamily = 103C_5335KV HP Spectre

SystemVersion =

SystemSKU = 2EN69EA#ABZ

BaseBoardManufacturer = HP

BaseBoardProduct = 827E

BaseBoardVersion = 94.61

CPUID: "Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"

MaxSpeed: 2500

CurrentSpeed: 2712

HP Support/Troubleshooting & Drivers

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Please let us know the results and if you need further assistance.

 

BSOD System Thread Exception Not Handled - SPUVCbv64.sys

On a 2 months old hp laptop (hp spectre x360 with kaby lake intel proc.) I had 2 BSOD in the last day shortly after
waking the laptop from sleep while using the
windows hello feature.

I have updated recently the pc to windows 10 pro (from home) and I have activated the hyper-v and Bitlocker features (but i think the problem is unrelated to these things).

The hp camera driver was also udpate recently (SunplusIT 27/10/2017 ver. 3.6.8.7). Maybe I should revert back to an older version?

Minidump file and system info here Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

I would appreciate any suggestion.

I will be grateful for any help any community member can provide.

Enri

 

Hi raya2,

Please try the following to see if you can boot into normal mode.






Diagnostics Test

Clean boot
Please try the following:

• Open taskmanager
  • Go to the tab startup
  • disable everything
• Search msconfig and open it
  • Go to the tab services
  • Check 'hide microsoft services'
  • Uncheck all other services
  • Click apply and click ok
• Reboot if asked

If you can boot into normal mode using this method, uninstall Avast. Avast looks to be the cause of the crash.

 

Open administrative command prompt and type or copy and paste: slmgr /dlv

 

Here is the screenshot:





And after typing "slui.exe 0x2a 0x8007043C", It shows:

 

When you search slmgr, what do you get in Windows Explorer?
An example of my system
Attachment 152998

 

You can't run slmgr in safe mode - it doesn't work.

 

Oops, forgot about safe mode when I edited my post *Redface

Reverted the edit

 

Please try the following:

• Open taskmanager
  • Go to the tab startup
  • disable everything
• Search msconfig and open it
  • Go to the tab services
  • Check 'hide microsoft services'
  • Uncheck all other services
  • Click apply and click ok
• Reboot if asked

If you can boot into normal mode using this method, uninstall Avast. Avast looks to be the cause of the crash. I launched an app named "BluScreenView" & it shows the cause of BSOD is from a file named "aswSnx.sys" that is a part of Avast antivirus.

Also u say its from Avast too, So I'm %99 sure that problem is from Avast.

I will contact Avast support team.

Here:

 

Theres illegal software installed on the computer. Also it seems that Windows or another Microsoft product wasnt activated the legal way.

 

So u mean if I remove that illegal software "Sexy Beach Premium Resort" (I leeched this illegal software from torrent), my problem will be solved?! Or maybe u r referring to another software?

 

I wonder why everyone thinks that removing cracked programs solve their problems. No it does not.

IME you need to be in normal mode to properly remove all the cracks and cracked stuff

 

Update: I uninstalled Avast antivirus from my PC, but still recieving BSOD. *Sad

The only change in BSOD is the message it shows:

Driver Verifier Detected Violation

I ran BlueScreenView app to see the Driver that caused it:

vmci.sys

It was related to VMWare, So I uninstalled VMWare apps and restart, But again I received BSOD & this time with another driver.

I removed that driver But again & again the BSOD comes with other drivers. Till now I removed 6 drivers or their apps, But Still I have BSOD.

I must say that All BSODs have the same message:

Driver Verifier Detected Violation

But each time with different drivers + a windows system file named "ntoskrnl.exe" (NT Kernal & System).

Newest Dump file attached.

 

Please upload a zip created by the dm log collector