Windows 10: BSOD THREAD_STUCK_IN_DEVICE_DRIVER error

Hi there,

I've a problem when playing games or attempting to update my processor, at the moment when I try to update to amd Catalyst Software Suite 15.7.1 I get the BSOD in the title. I've run sfc/scannow multiple times and it's showed no errors and also Dism /Online / Cleanup-Image /RestoreHealth that I've seen in another thread and thats come up clean as well. I've updated my bios and ssd boot drive to the latest update and reset Windows 10 but still I've this problem. I've attached the debug files as required.

Any ideas on what's causing this?

Many Thanks.

:)

 

Windows 10 Issue with AMD Radeon HD 7970m, possible failed GPU?

I´m having a similar problem with my ATI 7970M.

The only diference is that on the BSOD I received the message "THREAD_STUCK_IN_DEVICE_DRIVER"

 

BSOD

Hello, i have been getting the BSOD THREAD_STUCK_IN_DEVICE_DRIVER and cannot find a solution, here are my dmp files and system info:

msInfo + DMP.zip

 

Hi JollyDave,

Welcome to the 10forums.

Your AMD APU video drivers are the cause of the crashes.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from here

Code: *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 0: kd> lmvm atikmdag start end module name fffff800`3e780000 fffff800`3fc8a000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Tue Aug 04 05:28:52 2015 (55C03174) CheckSum: 014ADEC6 ImageSize: 0150A000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Well I managed to use the uninstaller and successfully install the newest amd driver, thats the good news. Bad news is when I started Outlast as a test, as I reached the main menu it gave me the same error instantly. I attached the debug below.

 

Please remove Kaspersky using the uninstall instructions

Code: *** WARNING: Unable to verify timestamp for kl1.sys *** ERROR: Module load completed but symbols could not be loaded for kl1.sys 3: kd> lmvm kl1 start end module name fffff801`2dfb0000 fffff801`2e712000 kl1 T (no symbols) Loaded symbol image file: kl1.sys Image path: \SystemRoot\system32\DRIVERS\kl1.sys Image name: kl1.sys Timestamp: Thu Jun 18 20:58:13 2015 (558314C5) CheckSum: 00079E85 ImageSize: 00762000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Ok it's working fine now for the moment, played the first cutscene in outlast just fine and a little bit onwards. Should I reinstall Kaspersky or not?

 

You could try yes.
Possibly was that driver corrupted somehow.

 

Reinstalled Kaspersky with a new download file from them, ran outlast and got a little bit further then the same error occured, so I uninstalled it completly tried outlast again, got to the same point and boom same error again. Scemes windows 10 really hates amd.

 

Please make sure your APU is clean of dust.
The drivers have been flagged.
Code: *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/quote]

 

It's a APU so I don't have a separate gpu card. Really appreciate your help btw, I'd be lost on my own

*edit

Going to install the lastest amd beta driver for my APU, see if that'll work

 

That explains a few things, thanks for mentioning it *Smile

 

Beta driver didn't work, just freezes mid cutscene forcing me to reset

 

Please not the temperatures when idle and under load.






Diagnostic test

GPU TEST


Run Furmark tutorial



Note Run Furmark for around 30 minutes



Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

 

Cpu temp idle 48.5 - under load 66
Gpu temp idle 6- under load 17

Furmark did crash after 5 minutes first time then 3:25 second time and third time just stopped responding about 5 minutes in