Windows 10: BSOD trigged by video

Hello,


When I attempt to watch a video on a news site on Chrome, my computer has a BSOD.

I have tried uninstalling the Intel(R) HD Graphics 4000 driver from the device manager making sure to tick the uninstall driver software box. Then I let the computer automatically reinstall the driver after rebooting. This didn't work. I then tried uninstalling the driver again and reinstalling the one directly from Intel's website. This initially appeared to work but ultimately did not fix the issue. I also tried reinstalling Chrome and rebooting to no avail.


The debug information I pulled from the memory dump can be found here: https://pastebin.com/KjQWvd1x


Any suggestions on how to resolve this are very appreciated.


I previously made a post about this, however, I had marked it as resolved when it later turned out to be not resolved. I tried to unmark it as resolved but it still says "You were helped by this reply." As a result I am not sure if the other post is still being shown as needing help. So I have created a new one and I will now only mark as resolved after making sure it is 100% resolved.

:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

[BSOD] Memory_Management

Hi Patrick,

There's a lot of reason for booting in to a BSOD, like problems with the driver for your display adapter or the video output is being sent to an unexpected port. In order for us to efficiently assist you, we just have few questions for you:

• Were there any changes made to your computer prior to the issue?
• Are you getting any error message/code along with the BSOD?
• What troubleshooting steps have you done so far?
  

Regards.

 

BSOD INTERNAL VIDEO SCHEDULER ERROR

Hi Pei JianYap,

This error code suggests that either you have corrupted or faulty video card driver, or a hardware problem with the graphics card itself. To confirm this, I suggest starting your PC in
Safe Mode, and see if the BSOD persists.

Another step that you can try is to perform SFC scan for any system file corruption.

Try these suggestions and let us know the outcome.