Windows 10: BSOD triggered by entering hibernation

Windows 10 Home Version 2004 (OS Build 19041.1052) Hi all, I'd really appreciate some help from the collective expertise on the forum. I have recently cloned my HDD using Macrium Reflect on to a Samsung 870 EVO SSD (1TB) and have removed the HDD to leave just the SSD present. Having had no problems with hibernation previously, now whenever hibernation is started (whether after the preset time or immediately by pressing the on/off button - according to the selected options in Control Panel) it triggers a BSOD, with error message "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" (no numerical stop code). I have tried uninstalling Avast Antivirus Free (using Avast Clear) and Malwarebytes Free (using MB Clean) and have tried disabling all non-Microsoft drivers and start-up programs but the problem remains. Disabling hibernation and changing the effect of pressing the on/off button to "sleep" results in no BSOD. As I say, the only change I made from when hibernation worked perfectly to when entering it always results in a BSOD is the replacement of the HDD with the SSD. I have scoured the web but have not come across this exact problem elsewhere, hence my post. I have run the V2 Log collector and the zip file is uploaded. Many thanks in advance for the advice Nick

:)

 

Missing hibernate button

Hi Yusak,

We would like to isolate this issue that you're having right now. Will you be able to provide the exact error message that you recieved?

We suggest that you try to enable hibernation on your device using the Command Prompt.

To make hibernation available, follow these steps:

• Click Start, and then type cmd in the Start Search box.
• In the search results list, right-click Command Prompt, and then click Run as Administrator.
• When you are prompted by User Account Control, click Continue.
• At the command prompt, type powercfg.exe /hibernate on, and then press Enter.
• Type exit, and then press Enter to close the Command Prompt window.

We will wait for your response.

Regards.

 

hibernating/password

Hello Rich,

One possible reason why your system keeps hibernating or goes to sleep is because of the power plan settings of your computer. To assist you with your concern regarding your PC hibernating, we recommend that you reconfigure the power plan settings by following
the steps below:

• Type Display on Cortana's search field and press
  Enter.
• Select Power & sleep.
• Under the Sleep option, click the drop down menu to set the number of minutes/hours you would like your PC to sleep/hibernate. We suggest that you select
  Never if you do not want you system to hibernate.
• Close all windows for the changes to take effect.

Let us know if you will need further assistance.

 

hibernating windows 10

Hi Henry,

We appreciate your time and effort to get back to us.

I suggest you to enable the Hibernate option from power settings and check if you are able to access the Hibernate in power options. Follow the below steps.

Please try the steps and check if it helps.

• 
  Press Windows + R keys on the keyboard to open Run command.
  
• 
  Type powercfg.cpl to open the power settings.
  
• 
  Click on the Choose what power buttons do on the left navigation pane.
  
• 
  Click on Change settings that are currently unavailable (Enter the admin credentials if prompted)
  
• 
  Check the Hibernate box.
  
• 
  Click on Save changes.
  
• 
  Restart the computer.
  
• 
  Check if you are able to see the Hibernate option in power options
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.