Windows 10: BSOD upon ENTERING sleep mode

Hi,


I have an Acer Laptop that was upgraded from Windows 7 to Windows 10 (Please see system info below). I had some problems with (seemingly) random restarts before but that seemed to have resolved itself


But since yesterday, the Laptop gives me a BSOD whenever it tries to ENTER sleep mode. This happens when I am not using the computer and the power saving option (set to enter sleep mode after 20 min) kicks in. But I can also reproduce it by pressing the power button or closing the lid to enter sleep mode. Any of these actions will result in an instant BSOD


So this is not the known problem of coming out of sleep mode. This happens when the laptop tries to enter sleep mode.


It would be great if you could point me in the right direction, to fix this.


System Info:

OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
System Manufacturer Acer
System Model Aspire V3-772
System SKU Aspire V3-772_0781_1.11
Processor Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.11, 9/5/2013
SMBIOS Version 2.7
Embedded Controller Version 0.00
BIOS Mode Legacy

I have uploaded my system info and dump files here:

https://1drv.ms/f/s!Aqf0BQM-0QrdgQzDA4Uw4IisFVBA

:)

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

Sleep mode

Hi,

Incorrect power settings is one of the possible reasons why your computer shuts down after it enters the sleep mode. We suggest that you try running the Power troubleshooter to troubleshoot the issue. You can follow the steps below:

• Press the Windows key+ X key on the keyboard and select
  Control Panel.
• Type Troubleshooting in the search bar on the Control Panel.
  
• Click on View all on the left navigation pane. Click on
  Power.
• Click on Advanced on the power troubleshooter dialog box and click on
  Run as administrator (Enter the credentials if required).
• Click on Next and follow onscreen instruction complete the
  Power troubleshooter.

If the issue persists, kindly try to follow these steps to reset the power settings:

• Press Windows key + X from your keyboard.
• Choose Command Prompt (Admin)
  from the context menu.
• In the command prompt, type powercfg –restoredefaultschemes and press
  Enter.
• Exit command prompt.

Note: This would reset the power plan settings to default. Any customized power plans are would be removed. I suggest you to check whether you are getting the sleep option after resetting the power settings.

Should you need further assistance, don't hesitate to get back to us.

 

sleep mode

Hi disgruntledWC,

There could be other settings on your computer that triggers your computer to go on sleep even though the sleep settings is set to never. To ensure that the sleep and display settings are properly set, I suggest that you look into the Advanced Power Settings.
Follow these steps:

• Open Control Panel and click Power Options.
• On your preferred plan, click Change plan settings.
• Click advanced power settings.
• Expand Sleep option, and make sure to set the following:

Sleep after : Never

Hibernate after : Never

5. Click Apply, then OK.

Please check also the screen saver option.

• Navigate to Settings > Personalization > Lock screen.
• Click Screen saver settings.
• Set your Screen saver to None.
• Click Apply, then OK.

Once done, please observe if your computer still goes to sleep mode after a few minutes of inactivity.

Looking forward to your reply.

Regards.