Windows 10: BSOD USB or Mouse related I think

Hey I've been having multiple bsod crash issues.

The issues are usually, driver_irql_not_less_or_equal thing, and it usually says wdf01000.sys.

Although sometimes the computer freezes and then later says: Machine_check_exception,

I believe its a driver issue maybe a usb driver but I don't know how to go about fixing it.

The reason I believe this is because my really shitty microsoft mouse has been working on it for 1-2 days now, but my old gaming mouse and the new one I bought yesterday don't seem to be working. The crash usually occurs randomly withing 10-20 minutes or right after a csgo game or something. It has never crashed during a game though, it's almost always after a game.

Also, I have run memtest. I have sent my motherboard, gpu, cpu and ram to pccasegear where I bought them. All parts seemed to have checked out except the gpu was faulty. So I went and bought a new GPU (msi gtx 1070), Still crashing. I have a 1 TB hdd and a 120gb ssd, ssd is not being used atm though. It crashed even if I run the ssd and not the hdd. Haven't tested psu, but it was working for a full day at my workplace using their shitty mouse and keyboard. So I'm unsure of the issue..... I think it might be my mouse to be honest but then I went and bought a new mouse and it's still having issues.

I can provide dmp files if someone can tell me how to upload them. Thanks *cry

I can link dmp files and everything else, please reply asap *Smile Thank you <3

Also since I've been having this issue for 5 months, and it would mean sooo much to me if someone can help me fix it. I'm willing to donate to you some money if you would like. I just really need this urgently fixed. Thank you!

:)

 

Windows 10 issue - DRIVER_IRQL_NOT_LESS_OR_EQUAL (ETD.sys)

I plugged in a USB mouse that didn't install (think it's faulty) and I have had a couple of messages saying that it can't recognise a USB device even when there's nothing plugged in - this has only happened after I had the mouse plugged in. But I was getting
the same BSOD before I even plugged in the mouse.

Here's the Memory.DMP

 

Blue screen of Death on my Windows 10 desktop

Hi

SD


Sumit Dhiman2,

Thank you for your reply. I tried to find out how to disable ready boost and it seems it is related only to USB flash drives. But at the moment of BSOD no USB flash drives were connected to my computer. These four devices
were connected to various USB interfaces - a keyboard, a mouse, a 1.5TB WD external drive (for backups; I don't think it was being accessed at the time since I have set up backups to run at night once a week), and a "Brother MFC-7340" printer (nothing was
being printed on it at the time of BSOD).

Do you know how to disable it?

By the way, the previous BSOD on the same computer happened about a month ago, here is the .dmp file in case it is useful:

102117-42734-01.zip

Thanks in advance.

ML

 

Hi Hex,

I looked at the 7 most recent crash dumps, from most recent to least:

Bugcheck D1 - Showed nvlddmkm.sys your Nvidia display driver, along with a number of built-in USB drivers like mouhid.sys, mouclass.sys, USBXHCI.sys etc.

Bugcheck A - This time it looks like an issue with networking, the only 3rd-party network driver in the stack was rt640x64.sys, your realtek ethernet driver.

Bugcheck A - Couldn't get much from this

Bugcheck D1 - Notably this one occured at IRQL 8, whereas all of the others occured at IRQL 2. IRQL 8 means it was processing a device's ISR, but I don't see enough information to blame a specific device or driver.
This also had the memory option listed as "8" but the only values that it should be are 0 or 1.

Bugcheck D1 - Like #2 it showed an issue with networking, and blamed the realtek ethernet driver.

Bugcheck A - Like #1, showing usb issues but no mention of the nvidia display driver.

Bugcheck 9c - Machine Check Exception, very likely to be hardware related.


As for what you do from here, I have a few suggestions:

0. I don't see any evidence of overclocking, but just in case, please make sure everything is set to normal operating limits.

1. Ensure all of your drivers are up to date, most notably your USB/Chipset and ethernet drivers. I see MSI released an update for your Ethernet driver on the 11th of this month, and you are using one from 2015.

H110M Drivers

You are also using an older driver for your 1070, please update to the latest release.

2. I see you are still on 10.0.10586, the Fall of 2015 update, the latest release is Spring of 2017 update (10.0.15063). If for some reason the built-in usb drivers are the problem, updating to the latest version of Windows 10 will be the only way to update them. This may be difficult if you are getting frequent blue screens.

Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials

3. Regarding hardware testing, how many runs of memtest did you do?

 

OK So, My cpu is not overclocked, everything is as it was since I got it (apart from drivers)

I have updated my usb/chipset and ethernet drivers from the website linked.

I have also updated my current graphics card to the most recent drivers

Computer still is crashing, and I am now trying to update my windows 10. I will reply results as soon as it's done and restarted.

Also regarding my memtest passes i left it overnight and got 6 passes 0 errors

Thanks in advance.

 

1) For Memtest86+ version 5.01 please repeat the testing to perform 8 or more passes and the more passes the better.

Memtest86+ - Advanced Memory Diagnostic Tool

Fewer than 8 passes has a significant incidence of false negatives.
A false negative is a pass when there is malfunctioning RAM.
It sometimes takes passes into the 20's to find malfunctioning RAM.
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM.
This would help differentiate malfunctioning RAM from malfunctioning DIMM / Motherboard.

There were multiple misbehaving hardware drivers and good testing of the RAM / DIMM / Motherboard is needed.

Memtest86+ - Advanced Memory Diagnostic Tool

When the Memtest86+ version 5.01 has completed 8 or more passes please use a camera or smart phone camera to take a picture and post an image into the thread.

https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

MemTest86+ - Test RAM Windows 10 BSOD Tutorials

Memtest86+ - Advanced Memory Diagnostic Tool
After completing the Memtest86+ version 5.01 testing with 8 or more passes and posting an image into the thread please proceed with these additional steps:

2) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums

NVIDIA

Open administrative command prompt and type or copy and paste:
3) sfc /scannow
4) dism /online /cleanup-image /restorehealth
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread4) chkdsk /x /f /r
This may take many hours to run so plan to run overnight.
6) post the chkdsk results into the thread with information from this link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
7) Run HDTune on all drives:
HD Tune website
to check the health,
scan for errors, no quick scan but full scan
run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,
the error scan,
the benchmark incl. following
transfer rate,
access time,
burst rate,
cpu usage.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

8) Run Sea tools for windows on your HD using SMART, short and long generic tests:

How to use SeaTools for Windows
http://www.seagate.com/support/downl...ls-win-master/
How to use SeaTools for Windows
http://www.seagate.com/support/downloads/seatools/

9) Please post a one drive or drop box share link for the memory dump file.
memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
Use file explorer > this PC > local C: drive > right upper corner search

10) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

11) Use this method to update the non-graphic misbehaving drivers:
Updating a driver: Updating a driver. - Microsoft Community



These were some additional misbehaving drivers that when updated may provide a more stable computer environment:

e1d65x64.sys Intel Pro/1000 Network Adapter driver Drivers & Software
nvlddmkm.sys nVidia Video drivers Download Drivers | NVIDIA
Get from OEM for laptops
rtwlanu.sys Realtek RTLxxxxx Wireless USB 2.0 Adapter
Used by different manufacturer's Realtek
atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops

Code: Name NVIDIA GeForce GTX 1070PNP Device ID PCI\VEN_10DE&DEV_1B81&SUBSYS_33021462&REV_A1\4&2AEAD834&0&0008 Adapter Type GeForce GTX 1070, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 1070 Adapter RAM (1,048,576) bytes Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Driver Version 22.21.13.8541 INF File oem8.inf (Section120 section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 144 hertz Bits/Pixel 32 Memory Address 0xDE000000-0xDEFFFFFF Memory Address 0xC0000000-0xCFFFFFFF Memory Address 0xD0000000-0xD1FFFFFF I/O Port 0x0000E000-0x0000E07F IRQ Channel IRQ 16 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\nvlddmkm.sys (22.21.13.8541, 14.88 MB (15,600,248 bytes), 04-Jan-17 4:21 PM)[/quote] Code: 10-Jul-17 12:44 PM Windows Error Reporting Fault bucket AV_rtwlanu!unknown_function, type 0 Event Name: BlueScreen Response: Not available Cab Id: 46d25116-519f-4d9c-b08e-37816c9419c8 Problem signature: P1: a P2: 18 P3: 2 P4: 0 P5: fffff80353aed144 P6: 10_0_10586 P7: 0_0 P8: 768_1 P9: P10: Attached files: C:\Windows\Minidump\071017-15718-01.dmp C:\Windows\Temp\WER-22546-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER6929.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_932a4838a8de612e549aca3c8eedcf55f32571a2_00000000_cab_0ac1e0f5 Analysis symbol: Rechecking for solution: 0 Report ID: 5b7e850f-865f-4f9e-8751-eecc8c167024 Report Status: 0 Hashed bucket:[/quote] Code: 10-Jul-17 1:58 PM Windows Error Reporting Fault bucket AV_e1d65x64!INTERRUPT::MiniportMessageInterrupt, type 0 Event Name: BlueScreen Response: Not available Cab Id: 54d1deb4-ce2d-456f-bb89-f309da7dd846 Problem signature: P1: d1 P2: fffff80000000080 P3: 8 P4: 0 P5: fffff8003dc1fdde P6: 10_0_10586 P7: 0_0 P8: 768_1 P9: P10: Attached files: C:\Windows\Minidump\071017-16609-01.dmp C:\Windows\Temp\WER-49093-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WEREDCB.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_36bdaad2e1fb61c8ea38dfbba84c9c411f70538c_00000000_cab_0df3bcf8 Analysis symbol: Rechecking for solution: 0 Report ID: d8410e4f-3728-46e7-8493-e990743f28e8 Report Status: 0 Hashed bucket:[/quote] Code: 11-Jul-17 4:04 AM Windows Error Reporting Fault bucket 0x116_TdrBCR_Tdr:9_IMAGE_atikmpag.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: f3efe837-34d8-47e2-a5eb-c82ca5d47c29 Problem signature: P1: 116 P2: ffffe00108cbd010 P3: fffff80054a2f640 P4: 0 P5: d P6: 10_0_10586 P7: 0_0 P8: 768_1 P9: P10: Attached files: C:\Windows\Minidump\071117-18468-01.dmp C:\Windows\Temp\WER-25687-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER8678.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_116_bb9b1b94ce53fc1ef3ef3c7dd6c2ca5e8359a_00000000_cab_04247684 Analysis symbol: Rechecking for solution: 0 Report ID: d4594dda-36a4-4494-9ecd-d5b1ec980450 Report Status: 0 Hashed bucket:[/quote] Code: 11-Jul-17 3:36 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:9_IMAGE_atikmpag.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 284f0170-3a3f-4e56-af14-9c2f9ec7ca61 Problem signature: P1: 117 P2: ffffe00108cbd010 P3: fffff80054a2f640 P4: 0 P5: 0 P6: 10_0_10586 P7: 0_0 P8: 768_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170711-1331-09.dmp C:\Users\Hex\AppData\Local\Temp\WER-606703-0.sysdata.xml C:\Users\Hex\AppData\Local\Temp\WER6F29.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_51317b1e5265511c35c125695558d7819476d2c_00000000_cab_07ab8398 Analysis symbol: Rechecking for solution: 0 Report ID: 7f032858-65e9-11e7-888d-4ccc6a66ad0a Report Status: 0 Hashed bucket:[/quote] Code: 10-Sep-17 7:08 AM Windows Error Reporting Fault bucket AV_DATAKIND_FILESTATIC_nvlddmkm!stuckIntr, type 0 Event Name: BlueScreen Response: Not available Cab Id: c891ae29-4b75-47c5-921a-0f4cccea7142 Problem signature: P1: d1 P2: 11 P3: 2 P4: 1 P5: fffff800ca601087 P6: 10_0_10586 P7: 0_0 P8: 768_1 P9: P10: Attached files: C:\Windows\Minidump\091017-15656-01.dmp C:\Windows\Temp\WER-44859-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WERDF34.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_8e3e154cb030cff7fd381ddbbb730f3f9166f70_00000000_cab_12cacc00 Analysis symbol: Rechecking for solution: 0 Report ID: 0efd3e77-834e-4b2b-880f-16c93fe14658 Report Status: 0 Hashed bucket:[/quote] Code: Event[41562]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2017-09-13T18:30:14.987 Event ID: 98 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-DVDT7T9 Description: Volume C: (\Device\HarddiskVolume2) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell. Event[41563]: Log Name: System Source: Ntfs Date: 2017-09-13T18:30:14.987 Event ID: 131 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-DVDT7T9 Description: The file system structure on volume C: cannot be corrected. Please run the chkdsk utility on the volume C:.[/quote] Code: Event[41564]: Log Name: System Source: Ntfs Date: 2017-09-13T18:30:14.987 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-DVDT7T9 Description: A corruption was discovered in the file system structure on volume C:. The exact nature of the corruption is unknown. The file system structures need to be scanned and fixed offline.[/quote] Code: Event[633]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2017-07-02T17:57:23.572 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-DVDT7T9 Description: Windows failed fast startup with error status 0xC00000D4.[/quote]
For all tests please post images into the thread.

 

Ok, So I've just updated my system I guess. Not sure as of yet.
But in reply to zBook, first of all thanks.

Step 1: memtest. I'll prob do it tonight, but as I said i've run the test got 6 passes and sent it to 2 computer repair stores which I'm assuming ran the test since they said it's fine and also sent it to pccasegear (where I bought it from) under warranty and they said it's fine. But I'll run the test tonight anyway.

Step 2: Completed. Uninstalled old drivers and installed new nvidia drivers.

Step 3: C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

Step 4:C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.

Step 5: Gonna do chkdsk later since it might take too long.Step

7: Tried running HD tune pro and scanning my hard drive but it crashed around half way, from what I know though it was half way through with no errors... so idk

Step 8: haven't done this yet

Step 9: haven't done this yet

Step 10: I don't think it's on

Step 11: Not sure what you mean

e1d65x64.sys: Installed something called intel driver update utility (Not sure what to do with it)

nvlddmkm.sys: Installed the latest one and deleted the previous version.

rtwlanu.sys: Installed this driver but it's from 2009 I think so idk...

atikmpag.sys: Not sure what this means....

So it's still crashing and I dont think it's hard drive related but not sure yet.

 

The memtest 86+ version 5.01 is important with so many misbehaving drivers.
Every test has
true positives.........................................test finding problems and malfunctioning hardware
true negatives.......................................test finding no problems and normal hardware
false positives.......................................test finding problems and normal hardware
false negatives......................................test find no problems and malfunctioning hardware
Accuracy................................................mathematical result from the above tests

If Memtest86+ version 5.01 is run for fewer than 8 passes it can have false negatives.
So a minimum of 8 passes is needed to have a useful test.
Performing tests that have fewer than 8 passes is wasting time as the testing was inadequate.
It sometimes takes 20 or more passes to find malfunctioning RAM / DIMM /Motherboard


Code: e1dexpress Intel(R) PRO/1000 PCI Intel(R) PRO/1000 PCI Kernel Manual Stopped OK FALSE FALSE 4,096 430,080 0 20-Mar-17 1:46:33 AM C:\Windows\system32\DRIVERS\e1d65x64.sys 4,096[/quote] Code: nvlddmkm nvlddmkm nvlddmkm Kernel Manual Running OK TRUE FALSE 6,422,528 6,729,728 0 22-Aug-17 8:05:02 AM C:\Windows\system32\DRIVERS\nvlddmkm.sys 36,864[/quote] Code: RtlWlanu Realtek Wireless LAN 8 Realtek Wireless LAN 8 Kernel Manual Stopped OK FALSE FALSE 4,096 2,461,696 0 29-Oct-15 2:50:05 PM C:\Windows\system32\DRIVERS\rtwlanu.sys 4,096[/quote] Code: amdkmdap amdkmdap amdkmdap Kernel Manual Stopped OK FALSE FALSE 12,288 385,024 0 05-Jul-17 7:48:49 AM C:\Windows\system32\DRIVERS\atikmpag.sys 4,096[/quote]

 

See the boxes in post #4 for information about the names of the misbehaving drivers.

e1dexpress Intel(R) PRO/1000 PCI Intel(R) PRO/1000 PCI
e1d65x64.sys Intel Pro/1000 Network Adapter driver Drivers & Software
atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops
Uninstall similar to Nvidia using DDU.

Also reinstall AMD chip set drivers.


On 9/13/2017 the event viewer displayed that Windows failed fast startup:

Code: Event[41484]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2017-09-13T18:02:34.613 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-DVDT7T9 Description: Windows failed fast startup with error status 0xC00000D4.[/quote]

 

Do you have teamspeak or something you could walk me through with this.. Although I'm pretty sure I'll crash during it. It might be more helpful. Up to you, otherwise it's gonna take me a while to figure out how to do all this.

 

When the Memtest86+ version 5.01 testing has completed 8 or more passes please use a camera or smart phone camera to take a picture and post an image into the thread.

Then post the Memory dump file for troubleshooting (post #4, step #9)

 

There those should be the memtest results took me almost 17 hours to complete 8 scans, and they all passed.

Screenshot

Screenshot

Screenshot

So I'm pretty sure it's not the ram thats the issue. :l

 

Passed Memtest 86+ version 5.01 with 8 passes 0 errors 16GB RAM.
For any bsod please post a new zip:
BSOD - Posting Instructions - Windows 10 Forums

When available please update the progress from the steps in post #4.

 

Is this the step 4 you're asking about?

Step 4:C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.

Btw it's been 14 hours now no crash..... Not sure if fixed somehow.. will get back to you though.

 

The right upper corner displays the post number.
In post #4 there were many steps that were on hold pending the memory testing.