Windows 10: BSOD USBXHCI.SYS when powering on computer first time each day

Hi,

Ive been getting BSOD's most days when I turn my computer on for the first time. After the BSOD it boots fine and does not crash again until the next day when the PC has been off for a while.

The BSOD comes with a number of different messages, ive has SYSTEM_THREAD_EXCEPTION, BAD_POOL_CALLER, WDF_VIOLATION and IRQL_NOT_LESS_OR_EQUAL

Any help in diagnosing the cause would be much appreciated.

Thanks

:)

 

BSOD in Win10 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Every day the first time I turn on my computer, I will get a BSOD with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (NTFS.SYS). The system will reboot when this BSOD happens, and then it will have a successful boot.

This happens only once in each day. Sometimes the file is NTFS.SYS, sometimes it's another file.

I have uploaded the MINIDMP file and msinfo32.nfo file to my Onedrive. Hope it can help.

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

Windows 10 driver_irql_not_less_or_equal usbxhci.sys when playing a video

So for the past couple days I have been getting a BSOD with driver_irql_not_less_or_equal usbxhci.sys.

This happens randomly when I play a video. Here is some more information about my computer:

Motherboard: gigabyte GA-F2A88XM-D3H

Gpu: Msi geforce gtx 750 ti

cpu: amd athlon x4 860K

I hope you can help me!

Henry

 

Hello Craig and welcome to 10forums! *Smile

I had a look through and yeah most dumps point to the USBxHCI(Extensible Host Controller Interface) so I would like for you to use Intel's update tool:
Intel Driver Update Utility

Cheers, Boris *Smile

 

Hi Boris,

Thanks for posting. I installed the Intel Driver Update Utility as suggested but when it scans for drivers it just comes back saying "No drivers were detected for your product". If I choose "Search Manually" or "Select a different product" it only lists Intel desktop boards, while i have an intel cpu and chipset, its an ASRock board. Also they dont list any Z170 boards in the Intel range either.

Cheers
Craig

 

USB drivers are provided by the manufacturer of the mainboard, either as a standalone driver update or in the chipset drivers is my experience.
ASRock > Z170 Extreme4

For your CPU you need to have Intel, but not for the USB drivers *Wink

 

That's what I thought. I had already ensured all my drivers and bios from the manufacturer were up to date prior to posting here. So I take it then there is nothing I can do to fix this other than report this issue to the manufacturer?

 

I'll have a look at the files, will post in a few minutes.

 

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

The dumps are showing USB drivers from Windows, but this doesn't necessarily mean it is the USB drivers.
With USB drivers there are a few options

• A device connected,
• USB ports,
• USB drivers.

To troubleshoot this,

• remove all USB devices except for mouse and keyboard
• switch USB port of mouse and keyboard

if any problem occurs, switch USB port again until you find out what exactly is the cause.

 

Ok thanks, I had tried with everything unplugged other than mouse/kb but it still occurred. Will try change ports and disable items from startup.

 

Also noticed that there are no USB 3.0/3.1 drivers for W10 but you can find them for W7.