Windows 10: BSOD using external monitor in notebook dxgmms2.sys

BSOD using external monitor in notebook dxgmms2.sys
retless
39m

Hello, Since november/2019 i'm facing BSOD's when opening World of Warcraft using Battle Net or directly from the launcher.


I have a dell G3 3579 with Geforce 1050 Ti and the BSOD occurs only when i'm using my external monitor.

It is a Ultrawide monitor, but even changing the resolution to the notebook defaults 1920 x 1080 the BSOD keep occuring if the notebook lid is closed, so in resume...


Using notebook monitor/or duplicated = No BSOD

Using only monitor with notebook screen off = BSOD happens I tried to analyse the dumps that windows are creating and always give me the same error



--------------------- Windows minidump ---------------------


SYMBOL_NAME: dxgmms2!VidSchiAllocatePacketFromGuaranteedPacketPool+11d

MODULE_NAME: dxgmms2

IMAGE_NAME: dxgmms2.sys

IMAGE_VERSION: 10.0.18362.1049

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 11d

FAILURE_BUCKET_ID: 0x119_e00_UNKNOWN_dxgmms2!VidSchiAllocatePacketFromGuaranteedPacketPool

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {56d0fc26-28d6-4f29-b7c5-92f73ee710af}

Followup: MachineOwne




--------------------- Dell Support Assist ---------------------



Bug check code

0x00000119

Bug check parameters

0x0000000000000e00,

0xffffd187ea6e7000,

0xffffd187ea72f620,

0xffffd187ea72f920

Device name

Watchdog Driver

Driver version

10.0.18362.1 WinBuild.160101.0800

Driver path

C:\Windows\System32\drivers\watchdog.sys


-----------------------------------------------------------------


So, after reading some forums to search about this issue, i tried unninstall the drive with DDU, and the BSOD just not happens. Obs: By default my card comes with 392 Nvidia driver


Trying to install any driver version 440+, the BSOD happens. I hope anyone can help me to figure out what is happening cause I dont know more what to check about.



Link with BSOD:

https://www.dropbox.com/sh/o53n3tewu7j1aq5/AAAlcFJUoujV9pN7q148A77ua?dl=0

:)

 

BSOD dxgmms2.sys

Hello, after some weird times when my computer just froze I reinstalled my windows and things were after that, but now I just got this BSOD: "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (dxgmms2.sys)". This is the link for the minidump: https://onedrive.live.com/redir?resid=4EBA5745EEA85D01!822&authkey=!AJ6qlmLWdLNL__M&ithint=file,zip

 

System_Thread_Exception_Not_Handled dxgmms2.sys


Hi Asellia,

Welcome to the 10forums.


What driver versions have you tried currently for your graphics?
If it is the newest version, 361.43, try rolling back the drivers.
Driver Rollback | NVIDIA
Code:

Code:

Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_CPU_HOST_APERTURE::UnmapRange+3a )  7: kd> lmvm nvlddmkmstart             end                 module name fffff800`cf870000 fffff800`d048b000   nvlddmkm   (deferred)                  Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys     Image name: nvlddmkm.sys     Timestamp:        Wed Dec 16 15:03:30 2015 (56716F32)     CheckSum:         00BE13AE     ImageSize:        00C1B000     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

 

BSOD featuring dxgmms2.sys


Got another BSOD earlier tonight, this time with dxgmms2.sys cited onscreen.